Tom Lood
Tom Lood at Autohaus on Edens
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Tom Lood

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

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4.9
688 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

12 yrs, 5 mos

Industry Experience

37 yrs

4.9

688 Reviews

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688 Reviews of Tom Lood

January 11, 2025

Dealership Rating
Employee Rating

Staff are accommodating helpful and knowledgeable Work done in timely manner They informed customer when work is donee More

by FAUSTINOCARCHA
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Recommend Dealer
Yes

January 07, 2025

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Eddie Garcia has handled almost all of my vehicles both company and personal for the past 8 years. I find Eddie to be very knowledgeable and straight forward. I will continue to get my vehicles at this dea More

by JEFFK4
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia

January 04, 2025

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I count on Tom to be honest and tell me what I really need and what can wait. But I also count on Tom to tell me when it is time to stop spending money on a 2015 and time for a new car. I trust Tom and More

by KIMFALK
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Recommend Dealer
Yes

January 03, 2025

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The Service Department is top notch! Honest, professional and helpful. I have been a customer for 13 years and have NEVER been disappointed! More

by the5toriumis
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Cindi Link

December 19, 2024

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Very good sales group it very frustrating that this survey makes me put in 15 words. More

by MITCHHELFAND
Recommend Dealer
Yes

Other Employees Tagged: Hoyt

December 07, 2024

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Taking way, way too long to fix problem. I suggested a fix three weeks ago, which they are just now trying. More

by JSHERDEN
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Ken Dunaway

November 30, 2024

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Very good service on my c 300 car Eddie Garcia is the best.thank you More

by vlato
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Recommend Dealer
Yes

November 26, 2024

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Tom Lood is both professional and kind. His explanations are concise to a level of which I’m able to comprehend! A special shout out to Oleg, my sales person, who is always available an More

by RNKANNE
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Recommend Dealer
Yes

Other Employees Tagged: Oleg Shumulovsky

November 26, 2024

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Provided excellent and reliable service. The estimate was right on the money. I am very satisfied. More

by oamount
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Recommend Dealer
Yes

November 25, 2024

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Tom Lood my service consultant was excellent. Kept in touch and advocated on my behalf to be sure I was completely satisfied. The service department is great in general and has been terrific ev More

by AR_MILLER
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Recommend Dealer
Yes
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