I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
12 yrs, 5 mos
Industry Experience
37 yrs
688 Reviews
Write a Review688 Reviews of Tom Lood
January 07, 2025
Eddie Garcia has handled almost all of my vehicles both company and personal for the past 8 years. I find Eddie to be very knowledgeable and straight forward. I will continue to get my vehicles at this dea company and personal for the past 8 years. I find Eddie to be very knowledgeable and straight forward. I will continue to get my vehicles at this dealership because of Eddie Garcia in service and Oleg Shmuylovskiy my salesperson. More
Other Employees Tagged: Eddie Garcia
January 04, 2025
I count on Tom to be honest and tell me what I really need and what can wait. But I also count on Tom to tell me when it is time to stop spending money on a 2015 and time for a new car. I trust Tom and need and what can wait. But I also count on Tom to tell me when it is time to stop spending money on a 2015 and time for a new car. I trust Tom and that means a lot. More
January 03, 2025
The Service Department is top notch! Honest, professional and helpful. I have been a customer for 13 years and have NEVER been disappointed! Honest, professional and helpful. I have been a customer for 13 years and have NEVER been disappointed! More
Other Employees Tagged: Eddie Garcia, Cindi Link
December 07, 2024
Taking way, way too long to fix problem. I suggested a fix three weeks ago, which they are just now trying. I suggested a fix three weeks ago, which they are just now trying. More
Other Employees Tagged: Ken Dunaway
November 30, 2024
Very good service on my c 300 car Eddie Garcia is the best.thank you best.thank you More
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ethan Andersen, Aldo Cordova, Alexander Montoya, Eduardo Garcia Ortiz , Jorge Gomez, John Morsy
November 26, 2024
Tom Lood is both professional and kind. His explanations are concise to a level of which I’m able to comprehend! A special shout out to Oleg, my sales person, who is always available an His explanations are concise to a level of which I’m able to comprehend! A special shout out to Oleg, my sales person, who is always available and eager to answer and assist with a smile and sense of humor! More
Other Employees Tagged: Oleg Shumulovsky
November 25, 2024
Tom Lood my service consultant was excellent. Kept in touch and advocated on my behalf to be sure I was completely satisfied. The service department is great in general and has been terrific ev Kept in touch and advocated on my behalf to be sure I was completely satisfied. The service department is great in general and has been terrific every time I have brought in my car. More