Tom Danforth | Page 2

Awesome customer service before and after the sale. I really despise going to car dealerships, but these people made it easy! I really despise going to car dealerships, but these people made it easy! More

by polyrhythmic81 Verified Customer Verified Customer

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I appreciated the quick service. The service people were very courteous and professional. It was a great experience The service people were very courteous and professional. It was a great experience More

by TMD1055 Verified Customer Verified Customer

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Timely service and excelled in keeping me updated once I checked in. They also washed my car!! checked in. They also washed my car!! More

by caragher Verified Customer Verified Customer

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This was a very easy and quick process. All the Staff was super friendly, communicative . All the Staff was super friendly, communicative . More

by my3mutz Verified Customer Verified Customer

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The people I interacted with were all excellent and very knowledgeable and very responsive to all my questions and concerns. knowledgeable and very responsive to all my questions and concerns. More

by dagrig2468 Verified Customer Verified Customer

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Tom was a great help to keep me informed of progress and the car was done a day early. the car was done a day early. More

by JELLISON.294 Verified Customer Verified Customer

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McFarland has was great with the fix! They were much quicker than the timeline they gave me which was awesome. Their workstation space was perfect for while i waited. Tom was super nice a They were much quicker than the timeline they gave me which was awesome. Their workstation space was perfect for while i waited. Tom was super nice and helpful! More

by keri.wareing Verified Customer Verified Customer

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Best services you could ever expect. Knowledgeable, personal and accommodating. Don't go anywhere else for service!! Knowledgeable, personal and accommodating. Don't go anywhere else for service!! More

by F.DIANA Verified Customer Verified Customer

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If I could give 0 or negative stars I would. The service department at this location is AWFUL!! I purchased my car when this location was Dan Obrien in 2020. So I can’t from the sales aspect The service department at this location is AWFUL!! I purchased my car when this location was Dan Obrien in 2020. So I can’t from the sales aspects on this location. Beyond rude and unprofessional customer service and very condescending attitudes from the maintenance/service department. I got a notice about potential issues with my Kia…says to bring it in at no cost to you over and over. But I was charged..my mechanic showed and expressed the issues with my Kia. That Kia knows about said issues and will fix it cause of the extended warranty and should bring it there. They didn’t test drive my car, didn’t perform tests with engine even warmed! They lied about uploading footage to the warranty department. There is so many other details I could get into about the lack of professionalism with the service department at this location but please take my word and go anywhere else. More

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I did not have a good experience when I first bought my car. I was at the dealership for 4 and a half hours. However, I am giving five stars since Adrian was awesome. Also, that McFarland Kia does care abo car. I was at the dealership for 4 and a half hours. However, I am giving five stars since Adrian was awesome. Also, that McFarland Kia does care about their customer experience. James the GM was very helpful and listened and emphasized with me. I appreciate it More

by heyyitskb Verified Customer Verified Customer

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