Adrian Silva

I texted/talked with a sales rep for weeks to reserve a new vehicle. I even put a deposit down on the vehicle to ensure I was able to get what I wanted. He sent me a quote and knew I had a current lease wi new vehicle. I even put a deposit down on the vehicle to ensure I was able to get what I wanted. He sent me a quote and knew I had a current lease with Kia. I was notified when the car arrived and made arrangements to go sign a new lease and pick up the vehicle. Having a current lease through Kia and talking to the sales rep for weeks, I thought the process would be quick and painless. The sales rep didn't have any paperwork prepared and he provided a quote that was $75/month higher than the previous quote. When asked to explain the quote, he had no explanation and had to get a manager. The manager talked around the quote and made it more confusing. We asked simple questions and at some points they just sat there staring at us like they couldn't believe we were questioning their process. It took more than hour to get them to agree to the original quote and the threat of taking the deposit back and going to a different dealership. It took another hour and a half to get through paperwork (that could have been prepared in advance since I'm a current Kia customer, was texting with the sales rep, and even had service several times at this dealership). The vehicle is great overall, but I've leased and purchased cars through other dealerships in the past and will choose those locations in the future. More

by telluride09 Verified Customer Verified Customer

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I was comfortable with the sales and finance department. They helped me through the difficult process of purchasing a new vehicle with a trade in, financing and registration. They helped me through the difficult process of purchasing a new vehicle with a trade in, financing and registration. More

by rsl.hodge Verified Customer Verified Customer

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Lovely experience at the Mcfarlnd Kia Dealership. Greeted by a friendly employee named Adrian, I was directed the the exact car I needed. Very happy with the Sportage Hybrid I am leasing. Greeted by a friendly employee named Adrian, I was directed the the exact car I needed. Very happy with the Sportage Hybrid I am leasing. More

by dylanataylor Verified Customer Verified Customer

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All the people i dealt with were very professional and polite. happy with my experience polite. happy with my experience More

by skimball11 Verified Customer Verified Customer

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I had a great experience purchasing a 2027 telluride from McFarland Kia. My family felt right at home from the moment we walked in the door and communicating with Matt, Adrian, and the rest of the crew was McFarland Kia. My family felt right at home from the moment we walked in the door and communicating with Matt, Adrian, and the rest of the crew was a breeze. More

by ryangward93 Verified Customer Verified Customer

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Great sales experience at McFarland Kia in North Hampton. I traded in a car and bought a newer used vehicle. I traded in a car and bought a newer used vehicle. More

by meg4swim Verified Customer Verified Customer

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Adrian was a very personable salesperson and I enjoyed working with him. Jason in finance and Matt were also very easy to deal with and made the whole experience of buying a new used car and trading in m working with him. Jason in finance and Matt were also very easy to deal with and made the whole experience of buying a new used car and trading in my car, pleasant!!! I highly recommend this dealership! More

by meg4swim Verified Customer Verified Customer

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The staff at McFarland Kia were very welcoming and helpful throughout my visit. In particular, Adrian Silva was a friendly and attentive salesperson who did his best to accommodate my needs and make t helpful throughout my visit. In particular, Adrian Silva was a friendly and attentive salesperson who did his best to accommodate my needs and make the experience positive. One area of improvement was my initial arrival. After driving an hour and a half and the staff knowing I was coming, I was surprised that the vehicle I had come to see was not prepared for a test drive. I observed the car being jumpstarted due to a dead battery from the cold, which I understand can happen, but it wasn’t the best first impression as a customer. After the test drive, I mentioned that the tire pressure sensors were not displaying any readings. Another staff member explained that this was likely due to the cold and would resolve after driving, which I accepted at the time, despite knowing better. However, the sensors were not reading at all, rather than showing incorrect pressure. After driving over 100 miles home and waiting nearly two weeks, the sensors are still not functioning, which has been disappointing. Regarding the paperwork, I had completed my credit application in advance and communicated with an online representative for several days before my visit. Based on this, I expected the documents to be ready upon arrival. Unfortunately, there was still a lengthy wait for the paperwork and to meet with the finance manager but he did well to explain the paperwork. Overall, despite these areas for improvement, my experience was positive, and I appreciate the efforts of the staff. I would still recommend McFarland Kia to anyone looking for a new or used Kia at reasonable prices. More

by OuttaStater Verified Customer Verified Customer

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I did not have a good experience when I first bought my car. I was at the dealership for 4 and a half hours. However, I am giving five stars since Adrian was awesome. Also, that McFarland Kia does care abo car. I was at the dealership for 4 and a half hours. However, I am giving five stars since Adrian was awesome. Also, that McFarland Kia does care about their customer experience. James the GM was very helpful and listened and emphasized with me. I appreciate it More

by heyyitskb Verified Customer Verified Customer

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McFarland Kia is the best dealership I have ever been to in my life period. in my life period. More

by jmcarriere1126 Verified Customer Verified Customer

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