Tom Coward

I’ve been a Smythe customer for over 10 years. And while I appreciate the quality of Volvo, what keeps me at Smythe is the customer service. Tom has been a fixture in the service department as lon And while I appreciate the quality of Volvo, what keeps me at Smythe is the customer service. Tom has been a fixture in the service department as long as I can remember and really represents the absolute best of Smythe - he is professional and thoughtful, always working to make our service experiences as easy and hassle free as possible. Thank you, Tom! More

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Having been a long time customer of over 14 years, it’s always been a pleasure dealing with the sales and service teams. Jessica Hermida has gone above and beyond in terms of making sure my service has bee always been a pleasure dealing with the sales and service teams. Jessica Hermida has gone above and beyond in terms of making sure my service has been a great experience! From giving the correct answers to my questions, to expediting my requests, and making sure I am fully informed of any and all service recommendations and charges that come with them. More

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Tom Coward & Doug MacAdam have been wonderful with my customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks f customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks for all the help over the years :) More

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This is our 7th Volvo we have purchased in 17 years from Smythe Volvo. We also have them serviced there as well. Very happy with the service and Sales Kyle Jackson. No pressure, easy to work with. I see no Smythe Volvo. We also have them serviced there as well. Very happy with the service and Sales Kyle Jackson. No pressure, easy to work with. I see no reason to go anywhere else. More

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This dealership is very professional. They treat you with respect and are extremely courteous and helpful to make sure you are happy with the deal. They treat you with respect and are extremely courteous and helpful to make sure you are happy with the deal. More

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Thank you to Doug, Dina, Tom, Tina and the rest of the team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is im team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is important but the service team keeps me coming back. One of the main reasons I just purchased another xc40 over the weekend from Smythe. Thanks again to service and management for putting together such a professional group. Highly recommend Smythe service. More

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All staff members were courteous, attentive and responsive. The sales process was respectful and ultimately, the car delivery was personalized and Jean, very patient. I would recommend this dealers responsive. The sales process was respectful and ultimately, the car delivery was personalized and Jean, very patient. I would recommend this dealership. More

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Tom Coward was my Service Rep on our last visit to Smythe - He is the epitome of excellent customer service as is the entire Service Department team. We have been going to Smythe Volvo for 25+ years and w - He is the epitome of excellent customer service as is the entire Service Department team. We have been going to Smythe Volvo for 25+ years and we wouldn’t think of going to any other dealership for a “job well done”’ More

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I brought my car to be serviced on 6/14/2024 and both Dina and Doug assisted me. Both of them were very attentive and thorough. Dina informed me of exactly what needed to be done. When the job was com Dina and Doug assisted me. Both of them were very attentive and thorough. Dina informed me of exactly what needed to be done. When the job was completed, she notified me immediately. I appreciated the fact that I did not have to wait or even make the call to find out whether or not the car was ready for pick up. Dealing with Dina was a pleasant experience. She was professional and friendly. I have dealt with Doug several times in the past, and each time it has also been a pleasure. More

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As we have come to expect, Tom Coward and the rest of the team at Smythe's service department took great care of us again twice lately. The appointment calls were promptly answered and convenient appointmen team at Smythe's service department took great care of us again twice lately. The appointment calls were promptly answered and convenient appointments made (Tina). The cars were serviced quickly and all additional services needed were clearly explained (Dina and Tom). We are long time customers and expect to be for a good while to come. More

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