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Billy Shannon

Overview Reviews (145) Inventory (303)

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Billy Shannon

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.8

145 Reviews

Overview Reviews (145) Inventory (303)

Dealership Experience

3 yrs, 7 mos

Industry Experience

24 yrs

Languages Spoken

English

4.8

145 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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145 Reviews of Billy Shannon

August 06, 2026

Dealership Rating

Employee Rating

Smythe Volvo is always smooth and efficient when our car needs service. They are in constant communication with us so we know what to expect, and when they were running behind, they offered to give me an Ub needs service. They are in constant communication with us so we know what to expect, and when they were running behind, they offered to give me an Uber home and deliver the car when it was ready. More

by adrienneleighstewart

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 06, 2026 -

Smythe Volvo Cars responded

Knowing that our communication kept you informed means a lot to our service department. Our team is pleased we could arrange an Uber for you and return your Volvo XC90 when it was ready. Thank you for trusting us with your vehicle. Enjoy!

July 07, 2026

Dealership Rating

Employee Rating

SMYTHE Volvo is the best place bar none to enjoy the process of buying and servicing your car. The staff is knowledgable, professional, kind and accommodating in every way! process of buying and servicing your car. The staff is knowledgable, professional, kind and accommodating in every way! More

by TINAM0NAGHAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza, Justin Torain , Nolan Flanagan

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Jul 07, 2026 -

Smythe Volvo Cars responded

It’s wonderful to hear that buying and servicing your Volvo C70 was such a positive experience. Your recognition of our team’s professionalism, kindness, and accommodating approach truly brightens our day. We look forward to welcoming you back whenever you need us again. Enjoy!

July 06, 2026

Dealership Rating

Employee Rating

Billy is very professional ,get to the root of my problems and is an considerate individual problems and is an considerate individual More

by Jmk236

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Jul 06, 2026 -

Smythe Volvo Cars responded

We’re delighted to hear that Billy’s thorough approach resolved your Volvo S60’s issues. Thank you for the five-star rating and for trusting us with your service needs. Enjoy!

June 23, 2026

Dealership Rating

Employee Rating

Smythe Volvo was a pleasure to deal with. Never felt pressured and everyone was very attentive to our questions and needs. Never felt pressured and everyone was very attentive to our questions and needs. More

by asickinger1150

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jesus Garcia, Abood Katib, Isaiah Ross

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Jun 23, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your experience. We’re delighted our team provided attentive, pressure-free support as you chose your new Volvo. Congratulations on your purchase and we look forward to assisting you again. Enjoy!

June 21, 2026

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Employee Rating

I received friendly, informative, efficient and customer-focused support throughout the entire duration of my 10,000 mile service appointment! customer-focused support throughout the entire duration of my 10,000 mile service appointment! More

by SML5529

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson

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Jun 22, 2026 -

Smythe Volvo Cars responded

We’re delighted your 10,000 mile service for the Volvo XC90 Hybrid was handled with friendly, informative, and efficient support. Our team focused on providing attentive care at every step. Thank you for trusting us with your Volvo and we look forward to your next visit. Enjoy!

June 21, 2026

Dealership Rating

Employee Rating

Everyone was very accommodating. I was happy with all the employees that helped me. Satisfied. I was happy with all the employees that helped me. Satisfied. More

by DMDROST

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Jun 22, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your experience. We’re pleased our team was accommodating during your Volvo XC60 service. Billy and the crew appreciate your kind words and look forward to assisting you again. Enjoy!

June 21, 2026

Dealership Rating

Employee Rating

Professional Great service everyone is friendly and great snacks in waiting area I highly recommend Smythe Volvo!! snacks in waiting area I highly recommend Smythe Volvo!! More

by TREVISWILLIAMS92471

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Jun 21, 2026 -

Smythe Volvo Cars responded

We appreciate your recommendation and are glad you enjoyed the professional service, friendly team, and snacks in the waiting area. Billy and our service staff are delighted your Volvo received great care. We look forward to assisting you again. Enjoy!

June 19, 2026

Dealership Rating

Employee Rating

Mark calls to explain everything amazing place thanks so much for your help with my Volvo much for your help with my Volvo More

by MRODRICK0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Jessica Hermida, Patrick Mclaughlin, Justin Torain

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Jun 19, 2026 -

Smythe Volvo Cars responded

It’s great to know that Mark’s thorough explanations and support made your experience so positive. We appreciate your kind words about our service and your Volvo. Please reach out anytime if you need further assistance. Enjoy!

June 14, 2026

Dealership Rating

Employee Rating

Smythe Dealership/Service is the best and the only dealership we take our Volvo to. Thank you to Tom Coward and Doug MacAdam for their always excellent customer service.. dealership we take our Volvo to. Thank you to Tom Coward and Doug MacAdam for their always excellent customer service.. More

by MARTINSENJOYCEL

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald

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Jun 14, 2026 -

Smythe Volvo Cars responded

We’re honored that you bring your Volvo XC60 in for service. It’s wonderful to hear Tom and Doug provided excellent care. We look forward to assisting you again. Enjoy!

June 05, 2026

Dealership Rating

Employee Rating

Nick, Henry, Mark and Steven took wonderful care of us. We feel well-educated and excited about our new Volvo. Additionally, they were transparent throughout the financing of our lease (which has not been We feel well-educated and excited about our new Volvo. Additionally, they were transparent throughout the financing of our lease (which has not been our experience with other car dealerships) which made the overall process of getting a new car more enjoyable. More

by Miagorke

Recommend Dealer

Yes

Other Employees Tagged: Henry Zhu, Steven Riecker, Mark Hernandez , Nicolas Sargentim

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Jun 05, 2026 -

Smythe Volvo Cars responded

We’re delighted Henry, Mark and Steven provided transparent guidance throughout your lease. It’s great to know you feel well-informed and excited about your new Volvo XC90. Congratulations on your new ride and thank you for choosing us. Enjoy!

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