Justin Torain
Justin Torain at Smythe Volvo Cars

Justin Torain

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.8
30 Reviews
4.8

30 Reviews

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30 Reviews of Justin Torain

August 02, 2026

Dealership Rating
Employee Rating

Jesus was extremely knowledgeable and helpful. He answered all of my questions and provided me with a fair deal on my purchase. He is friendly and valued my time. More

by drjasonlevy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesus Garcia, Jessica Hermida , Santiago (Finance) & Moe (Delivery Specialist)

Aug 02, 2026

Smythe Volvo Cars responded

We appreciate you sharing your experience with Jesus. We’re glad he guided you through every question, offered a fair purchase and kept the process efficient. Enjoy your Volvo and we look forward to helping you again. Enjoy!

July 15, 2026

Dealership Rating
Employee Rating

I had a known warranty issue with my 2023 C40 that only occurred at highway speeds. I had taken my car to Prestige Volvo to fix the problem twice, and was told by their service manager that they couldn't r More

by EDonough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Ferrence , Casey Keppler

Jul 16, 2026

Smythe Volvo Cars responded

What a relief to have your 2023 Volvo C40 Recharge Pure Electric repaired under warranty in just 24 hours. Justin and David enjoyed helping you through the process and look forward to assisting you again. Thanks for choosing us. Enjoy!

July 11, 2026

Dealership Rating
Employee Rating

It's ok this time, I think they are busy. Vincent is a good kid,he helped me and my wife get to the mall and back. More

by YUNTIANLIU
Recommend Dealer
Yes

Other Employees Tagged: Justin

Jul 12, 2026

Smythe Volvo Cars responded

Thank you for your review. We sincerely value your business and look forward to your next visit. Enjoy!

July 07, 2026

Dealership Rating
Employee Rating

SMYTHE Volvo is the best place bar none to enjoy the process of buying and servicing your car. The staff is knowledgable, professional, kind and accommodating in every way! More

by TINAM0NAGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that buying and servicing your Volvo C70 was such a positive experience. Your recognition of our team’s professionalism, kindness, and accommodating approach truly brightens our day. We look forward to welcoming you back whenever you need us again. Enjoy!

June 21, 2026

Dealership Rating
Employee Rating

The service team was professional. However, the actual work always takes to long. Regardless of having a rental or not, a routine service appointment should not take 2 days. This is no More

by RYNE.SLAWSON
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

Jun 24, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're sorry that we fell short here. We will share your comments with our team, and we hope to see you again. Enjoy!

June 19, 2026

Dealership Rating
Employee Rating

Mark calls to explain everything amazing place thanks so much for your help with my Volvo More

by MRODRICK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Smythe Volvo Cars responded

It’s great to know that Mark’s thorough explanations and support made your experience so positive. We appreciate your kind words about our service and your Volvo. Please reach out anytime if you need further assistance. Enjoy!

June 18, 2026

Dealership Rating
Employee Rating

Great Lotus Service Appreciate Service open on Saturdays ? ? ? ? ? ? ? More

by Rico
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

Jun 19, 2026

Smythe Volvo Cars responded

We’re delighted our Saturday service hours made it easy to care for your Lotus. Thank you for trusting us with your vehicle’s maintenance. Enjoy!

June 18, 2026

Dealership Rating
Employee Rating

Call with turtle light on Asked if I could bring it in . They said not to drive it because it could stop . They advised me to. All Volvo towing. I had car towed in and Justin called me 7:30 the next morning More

by cliff04
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

Jun 18, 2026

Smythe Volvo Cars responded

Thank you for trusting us with your XC40 after that warning light came on. We’re glad we could coordinate towing and that Justin reached out early to start service. It’s wonderful to hear you had an excellent experience. Enjoy!

June 11, 2026

Dealership Rating
Employee Rating

I had an overall pleasant experience at Smyth Volvo when I purchased my certified pre-owned Volvo S60 almost 2 years ago, fairly low pressure and honest. Since, I’ve taken my car in for 2 scheduled maintena More

by DTKIRKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Jesus Garcia

Jun 11, 2026

Smythe Volvo Cars responded

It’s great to hear your Volvo S60 purchase and follow-up maintenance have both been smooth experiences. We’re glad our sales approach felt honest and low pressure, and that our service team has stayed professional and timely with your Hybrid’s scheduled upkeep. Justin will be pleased to know you appreciated his straightforward guidance. Enjoy!

June 05, 2026

Dealership Rating
Employee Rating

I was at the service department. They are very helpful Justin is very easy to deal with More

by Ei'sAudi
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

Jun 06, 2026

Smythe Volvo Cars responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Smythe Volvo Cars are glad to have you as a customer. Enjoy!

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