Tom Chryplewicz

Tom was great and the work performed seems to have solved the issue I like that they were honest in how the recommended work was presented it wasn't oversold he just presented information so I could make an the issue I like that they were honest in how the recommended work was presented it wasn't oversold he just presented information so I could make an informed decision More

by sfurash Verified Customer Verified Customer

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Great staff! Best purchasing experience I’ve had!! I usually purchase a new vehicle every couple of years, this was my first time from Key Newcastle but it won’t Best purchasing experience I’ve had!! I usually purchase a new vehicle every couple of years, this was my first time from Key Newcastle but it won’t be my last! More

by stevensed Verified Customer Verified Customer

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I had a great service appointment. I was in and out right on time - very helpful. I was in and out right on time - very helpful. More

by norton.susan Verified Customer Verified Customer

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Tried to call for several days to set up a service visit and the phone was never answered. Went to Augusta instead. We bought our jeep at Newcastle and have been a loyal customer for years but something has and the phone was never answered. Went to Augusta instead. We bought our jeep at Newcastle and have been a loyal customer for years but something has happened. More

by ccamp44 Verified Customer Verified Customer

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The service department at Key did an amazing job! I highly recommend them! Thanks guys! I highly recommend them! Thanks guys! More

by Betsy Ross Verified Customer Verified Customer

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No consistent service manager for few years. Makes me doubtful about future vehicle purchase. Service has been fine however. Takes a long time to get an appointment. Too few techs? Makes me doubtful about future vehicle purchase. Service has been fine however. Takes a long time to get an appointment. Too few techs? More

by pegmellen Verified Customer Verified Customer

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Very professional ! although wish most needed service could be done much sooner . Have a good day although wish most needed service could be done much sooner . Have a good day More

by RELLIM64 Verified Customer Verified Customer

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Tom was great! He was kind and understanding of my issue and took the time to work with me and find a solution. He did everything he could to work my truck in in a He was kind and understanding of my issue and took the time to work with me and find a solution. He did everything he could to work my truck in in a timely manner. More

by Spoliver08 Verified Customer Verified Customer

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Did a good job, but the price for labor is so high that I may need to get a second job! may need to get a second job! More

by jjhillman Verified Customer Verified Customer

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