Todd Rohrssen | Page 12

This is a decent local dealership that serves a large community area of over 100,000 people. As so, they are usually extremely busy. My intuition says that they do try their best regarding the service de community area of over 100,000 people. As so, they are usually extremely busy. My intuition says that they do try their best regarding the service department, but probably get worn down dealing with the public over time. As a result, sometimes service is mediocre. For an example, have had issues with using their shuttle service on more than one occasion; either very immature teen driver or being promised a pick up time only to find out the shuttle has not left more than an hour later. More professionalism and more honest communication would have been appreciated. Other times I have gone in for a simple oil change, only to find people who have checked and much later than myself, getting their car back before I did. I realize this happens at other dealerships too, but sometimes I wonder, as it has happened more than once. Finally, my wife and I are in the market for a new Honda Pilot. The dealer addendum stickers to each of the vehicles are ridiculous - over 2,000 of extra add-ons. Yes, high demand - low supply equal market adjustments, but I would like to think that there are some Honda dealerships that are not doing this still, or at least the add-ons are much less. Overall, I would rate this as a 3 out of 5 dealership. Typical stereotypical dealership - not bad, but not great either. More

by tobignick7 Verified Customer Verified Customer

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They addressed my concern on my vehicle, they kept me updated on what was wrong with my car and about the delay on parts due be on back order but as soon part arrived my vehicle was back on the road. Gre updated on what was wrong with my car and about the delay on parts due be on back order but as soon part arrived my vehicle was back on the road. Great team and great technicians More

by marcoleon40 Verified Customer Verified Customer

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Nice place. Helpful, friendly, knowledgeable and a joy to socialize with them. Will go again Helpful, friendly, knowledgeable and a joy to socialize with them. Will go again More

by dschu532007 Verified Customer Verified Customer

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Honda is a great place to take your car for cleaning and service of any kind service of any kind More

by mastronardi_1986 Verified Customer Verified Customer

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Kevin was very nice to work with. I have always had a good experience here I have always had a good experience here More

by cjmanderfeld Verified Customer Verified Customer

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Very attentive staff which always available to help , clean waiting area, wait time is reasonable time, bathrooms are clean clean waiting area, wait time is reasonable time, bathrooms are clean More

by BSTAMMER25 Verified Customer Verified Customer

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Great check in experience, clean waiting area. Prompt service and great check out experience. Definitely recommend this Dealership for service. Prompt service and great check out experience. Definitely recommend this Dealership for service. More

by gsingh1636 Verified Customer Verified Customer

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Very friendly staff, as soon as you pull up you are greeted. Service advisor very friendly and helpful, seem to know what exactly my vehicle needed. Didn’t feel pressured on any up sales, but was infor greeted. Service advisor very friendly and helpful, seem to know what exactly my vehicle needed. Didn’t feel pressured on any up sales, but was informed in services that were needed as their trained technician inspected and serviced my vehicle. Out within a great timely manor. I have a great assurance that this dealership will take care of me and my vehicle. I will be recommending all friends and family to Honda of Kenosha. More

by mayea.olmos Verified Customer Verified Customer

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Well organized building, waiting room was comfortable. Service manager was very helpful and friendly and informative. Service manager was very helpful and friendly and informative. More

by pscavenger Verified Customer Verified Customer

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Service is absolutely amazing. They take the complexity and aggravation out of maintaining my car! They take the complexity and aggravation out of maintaining my car! More

by tiannebataille Verified Customer Verified Customer

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