Todd Jacquay | Page 30

Matt was very friendly and professional. He took the time to explain all the features on the car to my wife and myself. He did an excellent job of a tutorial on "Mazda Owners for Dummies". Todd was time to explain all the features on the car to my wife and myself. He did an excellent job of a tutorial on "Mazda Owners for Dummies". Todd was friendly and courteous. We felt he gave us the best deal possible and was a "no-nonsense" professional. Our experience at the Mazda dealer was one of the best we've ever had. We would not hesitate to send friends & family to them. More

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I loved that they gave me space and were very easy to work with. It was a very good experience in buying my first new car! work with. It was a very good experience in buying my first new car! More

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Everyone at the dealership is friendly and very knowledgable about the Mazda product. Our representative, Matt is a great guy. Very helpful. Todd Jacquay worked to find us the best deal available. knowledgable about the Mazda product. Our representative, Matt is a great guy. Very helpful. Todd Jacquay worked to find us the best deal available. George Brothers worked quickly so that we were able to drive off in our new vehicle.Nick in the body shop does a great job updating our van with the extras we wanted. More

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My wife and I were very pleased with the experience of buying our new Mazda. The staff went above and beyond to make us feel we were making the right purchase for our family vehicle. buying our new Mazda. The staff went above and beyond to make us feel we were making the right purchase for our family vehicle. More

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Matt Tillapaugh was very professional and was great to work with. There were no complications during the process, and any questions we had were answered right away. It couldn't have went any smoother. work with. There were no complications during the process, and any questions we had were answered right away. It couldn't have went any smoother. More

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I live in Marion,IN and I purchased my Town & Counrty from Todd three years ago. He took time out of his day to bring the van to my door step. He made such a lasting impression on me I had to come back. from Todd three years ago. He took time out of his day to bring the van to my door step. He made such a lasting impression on me I had to come back. He was willing to help me directly but asked if Matt could. I said yes but he has big shoes to fill. Matt did an awsome job. I explained to him I wanted to stay in my own lane. I was trying to get a smaller SUV but stay in a decient price rage, and he did just that. I will forever be a customer of Odaniel til I am no longer able to drive. Keep up the great work, you guys are awsome. More

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Junior Hammond's efforts & activites exceeded expectations expected of a usual sales rep. His offer to setup the bluetooth connection for my wife's & my phone was concluded with good humor, outs expectations expected of a usual sales rep. His offer to setup the bluetooth connection for my wife's & my phone was concluded with good humor, outstanding. When I returned after driving the previous night, the service rep. showed me the location of the headlight adjustment screws, he then asked if I had a few minutes, I did, he then drove the car to the rear of the service area & proceed to adjust the lights up slightly which corrected the issue. I believe his name was Shane (?) It's worth noting, I was the was the indirect loan dept. manager & primary buyer for Fort Wayne National Bank for 16 years, then again for STAR Financial Bank, Columbia City for 6 years when I became disabled. I've had more than a little experience with Auto dealers anf their sales efforts. Randy's father must be proud of him. More

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1. Junior Hammond was awesome to work with. He allowed me to drive the first Mazda 3 GT that had just been unloaded off the truck... this experience is what convinced me I wanted a Mazda 3. He followed u me to drive the first Mazda 3 GT that had just been unloaded off the truck... this experience is what convinced me I wanted a Mazda 3. He followed up with me when the model/options vehicle arrived. His non pressure yet very informative personality was definitely not a "sales job". I would characterize it as a relational experience. He engaged my wife in the process, was personal, appropriately humorous and generally very knowledgeable and authentic. I was impressed with the teamwork between he and Todd (mgr) and George(finance mgr.) Junior also went above and beyond to personally detail our car since the service shop was already closed for the day (Saturday). He had even offered to come in on his day off to accommodate my busy schedule so that my wife and I could test drive our car. 2. Todd Jacquay did a great job of getting us the right numbers/deal to make the sale a "no-brainer" He also was low key, and very personal and pleasant to work with. 3. George Brothers kept us engaged with his humor and pleasantries during what could have been a grueling process of completing the morass of financial paperwork. He made sure that we fully understood each step of the process. 4. Sam Moun was kind enough to allow my wife and I test drive the car we bought the day before even though Junior was not working that day. I was concerned about maintaining the integrity of the sales/client relationship... his comment was..."we help each other out here". Obviously there is a strong core value of "team" and customer experience vs. transactional encounters and personal one-up-manship sales. 5. The CAR!!! I was driving a 1997 Mazda B2300 pick up as my main vehicle, more than 600 miles per week the past 2 years... This Mazda 3 is off the charts in my book! Awesome power / tech / looks /comfort... it epitomizes the "zoom zoom zoom" ! Junior and the car was the key to this experience! Thanks Junior and Thanks Odaniel Mazda... and of course kudos to MAZDA ! Randy and Diane Samuels Fort Wayne Indiana More

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Friendly, professional staff from sales and finance to the service department. Very satisfied with my new Mazda CX5! Matt was extremely informed about the vehicle and it's options and took the time to the service department. Very satisfied with my new Mazda CX5! Matt was extremely informed about the vehicle and it's options and took the time to show me all about the options/functions. I am a first time Mazda buyer but I suspect I'll be back. Nancy McClaskey More

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The staff there is really friendly. I felt like I was able to relate to the employees. Sam was a really good guy to work with because he was genuinely interested in helping me find the right car. The ser able to relate to the employees. Sam was a really good guy to work with because he was genuinely interested in helping me find the right car. The service center there is also awesome. Really quick work, and a nice waiting room to boot. Definitely a well oiled machine. More

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