Todd Eckard | Page 28
Assistant Service Manager
Koons Westminster Toyota
375 Baltimore Boulevard
Westminster, MD 21157
338 Reviews
Write a Review338 Reviews of Todd Eckard
November 13, 2025
I've been a satisfied customer of Toyota Westminster for many years. Consistency is my primary reason for my rating because it allows for a cadre of outstanding people, customery courtesy, personal relation many years. Consistency is my primary reason for my rating because it allows for a cadre of outstanding people, customery courtesy, personal relationships, technical expertise, outstanding service & convenient valet service. Todd keeps an eye on my vehicles to ensure they operate at peak performance. Since owning a variety of Toyota products & visited numerous service deartments, I believe the best of all is Koons Toyota Westminster. Kudos to everyone! More
Other Employees Tagged: I do not have the names of others who contributed to my satisfaction including the mechanics, drivers in the valet department & those folks who add the personal touch by reaching out to schedule service. I hope I have not overlooked anyone.t
November 11, 2025
The service was excellent. I remember Todd and Molly explaining how the service department worked. There was another gentleman sitting on the left at the end of the service d I remember Todd and Molly explaining how the service department worked. There was another gentleman sitting on the left at the end of the service desk who really helped me. I do not know his name. Thank you for taking expert care of my car. More
November 10, 2025
Slow process, 4. 5 hours to rotate tires and r&r rear brakes. Didn’t even solve the problem, as vibration under braking is not the rear, it’s the front. Which I inform 5 hours to rotate tires and r&r rear brakes. Didn’t even solve the problem, as vibration under braking is not the rear, it’s the front. Which I informed the advisor who didn’t action that. And guess what, vibration is still there and now I have to pay for front brakes. Little communication. Will certainly be looking to take my business someone else. More

