Timothy Sampaio
Timothy Sampaio at MINI of Fairfield County
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Timothy Sampaio

Service Advisor

MINI of Fairfield County

154 Post Road
Darien, CT 06820

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4.7
17 Reviews
4.7

17 Reviews

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17 Reviews of Timothy Sampaio

December 08, 2023

Dealership Rating
Employee Rating

Cara is excellent at explaining any issues about mechanics in a straightforward and simple manner More

by kathryngaffney104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Miller, Cara Rizzo

Dec 08, 2023

MINI of Fairfield County responded

Kathryn, thank you for giving a shout-out to Cara! She is certainly an asset to the MINI of Fairfield County team and we'll be sure to pass your five-star review along. Have a great rest of your day!

November 11, 2023

Dealership Rating
Employee Rating

Perfect in every way - what they promise is what they deliver - Salesrep Jeff Laporte is outstanding More

by Mactimek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2023

MINI of Fairfield County responded

We are so happy that Jeff and our MINI of Fairfield County team earned your five stars. Thanks, and we hope to see you down the road!

November 10, 2023

Dealership Rating
Employee Rating

Always great service video is a wonderful part of the service people are friendly and efficient More

by cat.j.rom6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Miller, Cara Rizzo

Nov 10, 2023

MINI of Fairfield County responded

Thank you for your trust in MINI of Fairfield County! We appreciate your support.

October 30, 2023

Dealership Rating
Employee Rating

Helpful and courteous. Delivered what was promised on time and what was agreed upon. Took his time at delivery to show the features and always kept us informed along the wa More

by MamaDe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 31, 2023

MINI of Fairfield County responded

We're delighted to know that our team at MINI of Fairfield County was able to provide you with a helpful and courteous experience. Thanks for your review!

September 16, 2023

Dealership Rating
Employee Rating

Much better service than Ray Catena MINI of Westchester! I just had four new tires installed on my 2019 MINI Hardtop at MINI if Fairfield County and it was relatively easy and quick — unlike the simple oil More

by RJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2023

MINI of Fairfield County responded

We're glad to know you had a positive experience with us at MINI of Fairfield County! Our team always aims for quick, efficient service while making sure our customers feel valued. Thanks for choosing us, and we look forward to serving you again in the future!

July 24, 2023

Dealership Rating
Employee Rating

MINI of Fairfield County is a true class A operation. Their service is second to none.Scott,Cara, and Tim truly understand customer support and satisfaction. More

by Bradeddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Miller, Cara Rizzo

Jul 25, 2023

MINI of Fairfield County responded

Thank you for the kind words! We're so glad to hear that Scott, Cara, and Tim provided you with top-notch service. Drive safely, and we hope to see you again at MINI of Fairfield County!

June 26, 2023

Dealership Rating
Employee Rating

The experience from scheduling to pick up was seamless. The morning check in was completed and I was in the loaner within 15 minutes. I was updated throughout the day and returned at days end to courteou More

by Ln’s Mini
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Cara Rizzo

Jun 26, 2023

MINI of Fairfield County responded

When we see words like this, we know we're doing things right at MINI of Fairfield County! We're elated that our team could provide timely and communicative service that helped make your entire experience a smooth success. Safe travels!

June 17, 2023

Dealership Rating
Employee Rating

A very poor experience - it took three days (and $700) to replace an O2 sensor; service advisor (TS) was disinterested, unresponsive and disrespectful (he snickered at my frustration with the process and the More

by Gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 30, 2023

MINI of Fairfield County responded

Gordon, I'm sorry to hear about your poor experience with our team. That's definitely not the level of customer service we strive for. I appreciate you bringing this to our attention and would like to make it right. Please reach out to me directly so we can discuss your concerns further. Thank you, Scott Miller - Service Manager - (203) 292-4365

Jun 30, 2023

Gordon responded

My mobile number is 203-733-5125 Thanks / Gordon

Jul 07, 2023

Gordon responded

So, a week has gone by and you haven't had the time to follow up - the poor experience continues!

June 14, 2023

Dealership Rating
Employee Rating

Friendly and knowledgeable. Mini Cooper S is my car. Not listed on list of make and model. More

by noni02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cara Rizzo

Jun 15, 2023

MINI of Fairfield County responded

We are delighted to hear that MINI of Fairfield County has earned your 5 stars. I'd like to step in and address your concerns directly. If you are willing, please give me a call. Thank you, Scott Miller - Service Manager - (203) 292-4365

June 12, 2023

Dealership Rating
Employee Rating

Fast and efficient. Finished before scheduled time. Video text of the inspection was very helpful. More

by moopie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cara Rizzo

Jun 12, 2023

MINI of Fairfield County responded

It was our pleasure to complete your vehicle's service and have it ready before your scheduled time! We are glad that you enjoyed the video and text updates. Thank you for your support, we hope to see you again for your next service here at MINI of Fairfield County.

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