Tim WIllis | Page 7

I only dealt with mg service person. He was great. Overly impressed with dealership also. He was great. Overly impressed with dealership also. More

by robertleshno Verified Customer Verified Customer

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Great service. Glad to work with Lawrence to make the purchase smoothly. Knowledgeable and professional Glad to work with Lawrence to make the purchase smoothly. Knowledgeable and professional More

by QEKDXPRE2801 Verified Customer Verified Customer

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Lawrence Le was our salesperson. He was the only one out of six dealerships we visited that started with the Forester engine and safety features and proceeded to the other attributes He was the only one out of six dealerships we visited that started with the Forester engine and safety features and proceeded to the other attributes of the 2024 Forester. After we told him the features we wanted, particularly the memory driver seat, he directed us toward the Touring trim. He was very knowledgeable, and we never felt pressure to make a hurried decision. After the sale was complete, he made sure we did not leave the dealership without both our Android phones connected to the Auto Android system. He even consulted a tech person from service to help with the connection. Subaru of Gwinnett has a clean and bright showroom with no loud music. We visited the service department and toured the entire facility. We accepted the trade in allowance which we felt was fair and also negotiated a fair price. Susan, the sales manager on duty, the day we first visited was very knowledgeable as well and Tim, the finance agent, walked us through the payment process with ease. I highly recommend Subaru of Gwinnett and the 2024 Forester Touring. Three days after our purchase, we made a trip to Gatlinburg and had to go over the Smokies. Our adaptive cruise control was perfect on the climb and the descent. I barely had to use the brakes. Once we got the hang of it, we used the adaptive cruise control whenever we could. More

by DENISEJ1947 Verified Customer Verified Customer

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No high pressure sales; thorough review of Forester; great financing. Would have expected $1000 on trade-in, but came in below that. great financing. Would have expected $1000 on trade-in, but came in below that. More

by GRAYSONMORRIS1 Verified Customer Verified Customer

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I was swindled out of $3,000 by an employee who is no longer employed there and the manager refuses to return my call. longer employed there and the manager refuses to return my call. More

by MARTYAERTS Verified Customer Verified Customer

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My sales lady Emma was outstanding. She was patient and answered all my questions and took me on a tour. We were able to reach a deal rather quickly. She was patient and answered all my questions and took me on a tour. We were able to reach a deal rather quickly. More

by james3504 Verified Customer Verified Customer

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The best experience ever in an Automobile Dealership. Price was right, process was efficient, and staff was both knowledgeable and friendly. Price was right, process was efficient, and staff was both knowledgeable and friendly. More

by STEVEK12 Verified Customer Verified Customer

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They were wonderful when I was considering and finally purchasing a vehicle from there. There was an issue with a missing and correct headrests, which they had promised would be replaced as quickly as pos purchasing a vehicle from there. There was an issue with a missing and correct headrests, which they had promised would be replaced as quickly as possible. I still do not have the headrests. 15 days later. They have not been ordered, One was supposed to be brought in yesterday 3/23/24 and I was to be called to pick it up, but I waited all day without a call. Up to this point my sales person always responded quickly but since I purchased the car she isn't calling, I have to reach out to her, and still no information on when this issue will be resolved. I transport my dogs to the vet and need the headrests to attach their car seats and safety harnesses. I have had to cancel their vet appointment because of not having the headrests. This is totally unacceptable. More

by SANDE.BISCHOFF Verified Customer Verified Customer

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Great staff, patient, good listeners, problem solve and Tiera and Jody Vaughn were terrific to work with. Awesome service & a pleasant experience! Tiera and Jody Vaughn were terrific to work with. Awesome service & a pleasant experience! More

by GLAZE.SANDRA Verified Customer Verified Customer

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Purchase experience was positive. . Service department needs better communication skills. There were a few problems communicating with some service representatives. . . Service department needs better communication skills. There were a few problems communicating with some service representatives. . More

by CHARL.SOSEBEE Verified Customer Verified Customer

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