Tim Tharp

this q5 is still falling apart. After purchase ive already had to replace thermostat, expansion tank, heater core hoses, PCV, water pump, coolant flange, all 4 tires and brakes, con After purchase ive already had to replace thermostat, expansion tank, heater core hoses, PCV, water pump, coolant flange, all 4 tires and brakes, control arms and more. The engine is totally screwed and I will provide pictures of whats going through my engine that AUDI was comfortable ripping me off on. Even after replacing all of these items im still having issues. Audi claimed with their carfax that all maintenance was done at AUDI, but when we opened the engine, every single part including manifold gaskets were glued into place with heavy amounts of silicone sealant. I purchased a used q5 here about a month ago. Within that month of leaving the dealership, the car started having issues in multiple areas that did not show any issues during the test drive. The front tire popped from being so dry rotted that i had to instantly replace all 4 tires. The air conditioning ran during test drive, but stopped working the next time i turned it on after getting home. ALL KINDS of clunking and banging coming from the front end suspension all of the sudden that made 0 noise during the test drive. Im not sure if they had the service department tighten everything enough to make it stay quiet for a couple of days, but ive never had any of my prior vehicles have THIS many problems within the first 1,000 miles of purchasing it. And as of today the thermostat failed on the vehicle leaving me with even more repairs. I get why the dealership makes you sign a piece of paper stating you wont drive the used vehicle through their showroom if you're unhappy. Tim has responded back to my reviews claiming he would love to help, but its been TWO WEEKS since leaving him a voicemail and I have not heard a peep from anyone there. More

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While they did fix the timing belt/chain issue on my 2007 A4 (at a very too-high cost), they also damaged my car and left it with a verified oil leak. As to the damage, they disabled the air-conditioning wh A4 (at a very too-high cost), they also damaged my car and left it with a verified oil leak. As to the damage, they disabled the air-conditioning while flushing and fixing the heat, and left the A/C cord dangling. That meant the refrigerant drained out. A local shop noted "clip on AC compressor was not connected." Cost me $250 to get my AC fixed, merely because it had been unplugged and then needed refrigerant. It was sloppy work by Audi Novi, forgetting to plug it back in, causing me needless expense, after gouging me on the previous repair.. I have a known oil leak to worry about due to a simple O-ring that Audi Novi could have tried to source but didn't. I'm upset and disgusted with them for causing me this trouble and extra expense and worry--on top of earlier throwing my valued notebook diary in the trash instead of walking it out to my car in their repair shop at the time. Oh my gosh, all the trouble this dealership caused me. I won't go back there, ever. I found the manager and assistant manager to be disrespectful and arrogant to me, a senior citizen, an Audi owner who dropped over $6,400 there on that repair work on an old Audi. The manager did not phone me back, the assistant manager wanted to argue, seeming to accuse me of disconnecting that AC cord,. OMG, the treatment I received at this dealership really dims the Audi brand in my estimation. More

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Absolutely terrible customer service, no one at this place will return a call or a voicemail, sold me a used car and not even 8k miles later and it now needs a whole new engine after they had just put o place will return a call or a voicemail, sold me a used car and not even 8k miles later and it now needs a whole new engine after they had just put one in before I purchased it, also sold the car with all the emissions removed costing me thousands in repairs and can’t even get a call back from these clowns More

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It was a nice experience. The person helping me was very efficient and I greatly appreciate being able to get a loaner vehicle. That’s of the utmost importance to me. The person helping me was very efficient and I greatly appreciate being able to get a loaner vehicle. That’s of the utmost importance to me. More

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Follow up with this dealership was difficult. Getting specific information about a specific vehicle was more difficult. I was repeatedly steered toward vehicles I was uninterested in buying. Why Getting specific information about a specific vehicle was more difficult. I was repeatedly steered toward vehicles I was uninterested in buying. Why is this process so difficult. Never received a response from Tim. More

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Sales manager Tim Tharp is a joke! He will not return your calls. They will take your money and run. After sales service is non existing. Beware! He will not return your calls. They will take your money and run. After sales service is non existing. Beware! More

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I want to share my recent experience with Audi Farmington Hills in hopes of saving others from a similar frustration. I found a vehicle on their website on Sunday and immediately inquired about it. Since it Hills in hopes of saving others from a similar frustration. I found a vehicle on their website on Sunday and immediately inquired about it. Since it was late and a weekend, I followed up again on Monday morning. I initially spoke with a “sales person” named Shira and asked if the 9-year-old vehicle from Virginia had any rust. Shira wasn't sure but promised to get back to me with photos. I asked if I could leave a deposit to secure the vehicle, but they said no. The next day, I didn't receive any updates, so I texted and called. Mickaela, another salesperson, told me they were too busy and that the vehicle was with the tech service team. Mickaela assured me they would get the photos the next day. By mid-morning the next day, I still hadn't heard anything. My texts went unanswered, and my calls were forwarded. I had to call the main store to finally reach Mickaela, who promised to get me the photos after being busy with deliveries. Five more hours passed without any communication. When I called again, Mickaela informed me that the vehicle was being sold the next day. I was baffled because I had been told deposits weren't accepted. In a last-ditch effort to secure the vehicle, I used their online purchase program without knowing the rust condition and received confirmation that my order was being processed. However, 12 hours later, I learned that another customer was about to view the vehicle. When I asked why I hadn't been given the chance to purchase it, Mickaela simply said they were too busy and brushed me off with a dismissive "sorry, it happens." I genuinely believe my interest was used as leverage to sell the vehicle to someone else. This experience was incredibly frustrating and unprofessional. Despite my best efforts to communicate and secure the vehicle, the lack of follow-through and transparency was disheartening. The General Manager, Tim Tharp, was supposed to call me but never did. If you are not located close to this dealership, beware of wasting your time with what feels like a bait-and-switch tactic. I would never run a business this way without integrity, (which means doing what you say you're going to do… incase an employee needs a reminder of this). I hope my experience helps others avoid the same frustration. I would not recommend Audi Farmington Hills to anyone looking for a reliable and respectful car-buying experience. More

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Love the car, love this dealership! Z is the best! I wouldn’t go anywhere else. Z is the best! I wouldn’t go anywhere else. More

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Z did an amazing job very efficient from start to Finish! I would recommend her! I would recommend her! More

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Outstanding care. Made my entire buying process smooth and easy. Z Amhaz was amazing and so easy to work with. I was shopping nationwide and she still beat out every o Made my entire buying process smooth and easy. Z Amhaz was amazing and so easy to work with. I was shopping nationwide and she still beat out every other quote I brought her way! Highly recommend this place for any Audi sales! More

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