Tim Smith
Tim Smith at Certified Benz & Beemer

Tim Smith | Page 33

Product Specialist

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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5.0
481 Reviews
5.0

481 Reviews

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481 Reviews of Tim Smith

June 09, 2021

Dealership Rating
Employee Rating

Tim was very helpful and made buying the car seamless and I can say it was actually painless. I almost went with Carvana because I didn't want to deal with Sales people. I can honestly say things sure have c More

by holaguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Marschall

Jun 10, 2021

Certified Benz & Beemer responded

Dear holaguez: You are very welcome and thank you for sharing how helpful that Tim was with your purchase. We are delighted that you appreciated the how easy it was to purchase vehicle. We are grateful for your business and look forward to working with you again in the future.

June 08, 2021

Dealership Rating
Employee Rating

Tim was great! We did all the ground work online and via text. When I showed up to the dealership all I did was take a test drive, sign some paperwork and I was gone in less than an hour. Thanks Tim! More

by CMB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2021

Certified Benz & Beemer responded

Dear CMB: On behalf of Tim and CBB, you are very welcome and thanks so much for how quick and easy Tim made your purchase. Thanks so much for choosing CBB and we hope to have the pleasure of working with you again.

May 30, 2021

Dealership Rating
Employee Rating

Bought a couple cars through CBB now and every experience has been non pressured and enjoyable. Tim Smith helped us buy a land Rover today that went smoothly. More

by itopsmgr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 31, 2021

Certified Benz & Beemer responded

Dear itopsmgr: Thanks so much for being a repeat customer! We are so glad that you appreciated our zero-pressure friendly environment and that Tim was helpful with your most recent purchase. We look forward to being there to assist you with all of your future automotive needs.

May 29, 2021

Dealership Rating
Employee Rating

Certified Benz & Beemer was efficient and reasonably Certified Benz & Beemer was efficient and reasonably priced. Tim Smith provided excellent customer service and follow up. Tim is an asset to Certif More

by Todd Andrews
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 30, 2021

Certified Benz & Beemer responded

Dear Todd: Thanks so much for choosing CBB and for sharing your feedback with us! We are glad that Tim provided you with excellent customer service. We look forward to the opportunity to assist you again in the future.

May 28, 2021

Dealership Rating
Employee Rating

I must say I have purchased quite a few cars in my time. At Least 15. And Mr. Tim Smith Product Specialist. IS JUST THAT A SPECIALIST at what he does. It was a pleasure to do Business with him. And I look f More

by dfookes69
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Marschall

May 30, 2021

Certified Benz & Beemer responded

Dear dfookes69: What a beautiful review! We cannot thank you enough for sharing your compliments on the outstanding customer service that Tim provided for you and will be sure to share those with him. We are grateful for your very kind words and support. Please do not hesitate to let us know when we can ever provide you another 5 Star experience in the future.

May 19, 2021

Dealership Rating
Employee Rating

The dealership was Beautiful. Tim Smith was the sales The dealership was Beautiful. Tim Smith was the sales person. Tim was so Professional, just a really great person and a very nice professional man, More

by kathy Kline
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nissa Juarez, Paul Marschall

May 19, 2021

Certified Benz & Beemer responded

Dear Kathy: What a wonderful review! We really appreciate your kind compliments on Tim's outstanding customer service! We will be sure to share those with him. Thanks so much for our kind words and support. We hope to have the pleasure of helping you again in the future.

May 15, 2021

Dealership Rating
Employee Rating

This dealer does not know how to interact with internet/out-of-state customers. They disappear for a day at a time, not following up with customers on questions. I initially communicated with Ti More

by Ron K.
Customer Service
Recommend Dealer
No

Other Employees Tagged: Gabriel Aguilar

May 28, 2021

Certified Benz & Beemer responded

Dear Ron: When we received your review, I immediately reached out to you to apologize for our lack of a timely response and explained that is not how we conduct business. I personally offered to see if I could find you an alternative vehicle. As it turns out, there was another vehicle that you were interested in and we offered you a limited discount as a means to accommodate you, however, you wanted us to discount the vehicle another 20% which we were not willing to do. We are sorry you felt disrespected and decided to resort to social media to express your frustration. We have shared your experience with our staff as a means to improve our services. I remain personally available to assist you with your search if you so desire. If not, I want to wish you the best of luck on your auto search. Sincerely, Jack Schneider, Owner

May 10, 2021

Dealership Rating
Employee Rating

Tim Smith was our sales representative, and he made the car buying process seamless. I appreciate the way this dealership treated my family and I. More

by Blouannak
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Marschall

May 13, 2021

Certified Benz & Beemer responded

Dear Blouannak: We are so glad that you took the time to share your compliments of Tim's excellent custom service. We are thankful for your kind words and support. Please let us know when we can ever assist you again in the future.

April 19, 2021

Dealership Rating
Employee Rating

As I am from out of state, I was worried that not being able to physically see, touch, feel the car would be a problem. Not so working with Tim Smith. He allayed any fears I had. The entire process was More

by Srq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracey Ford, Paul Marschall

Apr 21, 2021

Certified Benz & Beemer responded

Dear Srq: We enjoy hearing form our out-of-state customers! We fully understand that there may be some reluctance to make a major purchase without actually touching the vehicle but we have a fully transparent process that puts most of our customers at ease. We are glad that Tim was able to make the process so easy for you and that you love your vehicle. Thanks so much for giving CBB the opportunity to earn your business. We hope to have the pleasure of working with you again in the future.

April 14, 2021

Dealership Rating
Employee Rating

Everything went smoothly because of Tim, Wonderful sales person and a good people person. I was able to get the car that I wanted, for a good price. This dealership will be my go to for any future needs. More

by alingavrilas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David James

Apr 16, 2021

Certified Benz & Beemer responded

Dear alingavrilas: We couldn't be more to pleased that Tim helped you get the perfect car at a good price. We are glad that your purchase was so smooth and easy too. Thanks so much for choosing CBB and we are excited that you intend to return in the future. We look forward to assisting you again on your next visit.

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