Tim Shaw | Page 17

Multiple failed attempts at the same repair I'm not one to leave bad reviews but in this case is is more than acceptable. I've owned my truck for a little under 2 years and have taken it to McCl I'm not one to leave bad reviews but in this case is is more than acceptable. I've owned my truck for a little under 2 years and have taken it to McCluskey for almost all of the repairs. The second day I owned the truck I took it in for a bumper repair, fast forward to present date and they are still attempting to repair it. Their methods are not gm standards. They have attempted to glue plastic panels onto my bumper multiple times and have failed at every attempt. I dropped the truck off for the 6th attempt at the same repair on Tuesday June 21st. I picked it up on Monday June 27th. I pulled into the drive way and the bumper is already coming apart the same exact way it was before. I open my tailgate and it made a popping noise and now the tailgate is bent. I called the service manager Tim Shaw (who is continually dodging my phone calls) and he says that this bumper is a mystery and that they never touched the tailgate. After calling 2 other dealerships and confirming that replacing the bumper pads would be easier with the tailgate removed I took it back to McCluskey for Tim to look at it. He then had the audacity to tell me I must have hit something on the way home. He states that he has 32 cameras that show it left perfectly fine. I will never again take another vehicle to them. I'm even hesitant to take my service vehicle! Now the only option for me to get my vehicle properly repaired is to file a lawsuit. Which I have already begun the process. Absolute worst service center in the entire country. More

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Service Department I purchased a vehicle from this dealership two months ago. The sale experience was A++ however when I went to get my routine oil change, I experienc I purchased a vehicle from this dealership two months ago. The sale experience was A++ however when I went to get my routine oil change, I experienced a lot of confusion. When I scheduled the appointment they didn't say anything about driving my car directly to the garage. So I parked my car, walked in I didnt know where to report to. I went to the cashier area and they were like just pull it in. They really should have explained that when the appointment was made. I believe the customer service of the service department needs improvement they should reflect the same service of the sales department. If I didn't have a warranty contract with this dealership I would not get anymore oil changes here. However since I'm under contract I have no choice. Hopefully the next experience is better since I been through the process. More

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I have been going to this service center since my Saturn dealer went out of business. I was very leary of a change. The Service department made me feel welcome and answered all my questions every time. This dealer went out of business. I was very leary of a change. The Service department made me feel welcome and answered all my questions every time. This last visit was for mr "check engine light" was on. It was due to a faulty gas cap (which I had replaces numerous times when still with Saturn). After they were done and I was wakked to my car, he checked the cap and was nit hapoy with the loose fit. He tgen took it back in ti get it fixed right. It is that kind of care that I receive every time for any reason. I will buy my next car from them just fir the service departments professionalism and courtesy I receive there all the time. More

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I purchased a 2006 f150 from McCluskey Chevrolet. I was told that it would be checked over thoroughly befor I received it. After getting the vehicle home I raised the hood and found hoses dry rotted. Two told that it would be checked over thoroughly befor I received it. After getting the vehicle home I raised the hood and found hoses dry rotted. Two weeks later they finally fixed the problem. I have had the truck serviced at the dealership since I have owned it. The last time the truck was taken in for an oil change, the service department personel who serviced my truck did not put enough oil in it. It was 2 quarts of oil low. I took the truck back to them for this problem and they could not find anything wrong or could not find out why it used 2 quarts of oil when I took it on vacation. I drove 225 miles to my destination after having the oil changed at their service department and the truck was 2 quarts of oil low when I checked it to drive home. I put 2 quarts of oil in the truck and drove the same route home and did not use any oil. They could not find the reason why it used 2 qrts of oil but did manage to find $1800 dollars worth of other problems my truck had. Now keep in mind that the truck was just in their service department about 3 weeks before that and there was nothing wrong. Needless to say I did not let them work on my truck again. To fix what they said was wrong with my truck cost me less than $250 in parts. After I told them that I did not want them to work on my truck I went and picked it up. When I got it home and looked under the hood, who ever at the service department that diagnosed my truck left to end of my air breather off and 2 of the clamps were gone. So I had to go and get new clamps to fix the problem. All I can say is do not go to this dealership and this is not the only incident that I have had with them. More

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I am going out of town for the Holiday weekend, Karen made sure I got in for an oil change, tire rotation, and inspection. I was greeted promptly when I arrived, my car was taken in right away and it was made sure I got in for an oil change, tire rotation, and inspection. I was greeted promptly when I arrived, my car was taken in right away and it was complete sooner than time given. Tim has worked with me a couple different times now and he goes above and beyond, he kept me informed the whole time I was waiting. I also needed a part for my Husband's truck and he sent somebody out to pick it up from the Dodge Dealer while I waited. I could not ask for a better service experience! More

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Great dealer I bought my car in 2009 and shortly after the warranty ran out the radio went south running the battery down overnight every night,local dealer Maark Porter wanted almost $700 to fix it and w the warranty ran out the radio went south running the battery down overnight every night,local dealer Maark Porter wanted almost $700 to fix it and wouldn't bug]dge an inch on price made 1 call to McCluskey and problem solved they just gained a lifetime customer More

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I came to McCluskey Chevrolet to get an oil change. I was very pleased to know that they would be able to get my car serviced after my evening classes. When I arrived the gentleman who checked me in was extr very pleased to know that they would be able to get my car serviced after my evening classes. When I arrived the gentleman who checked me in was extremely friendly. My car was serviced in a reasonable amount of time and the cashier was friendly as well. She took the time to explain different policies and make me aware of future service needs. I greatly appreciate the customer service I received at this location. More

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I am a Saturn Vue owner and was very leary of going to a new dealership for anything. But McLuskey kings AutoMall Service dept has totally changed my mind. The Service department made me feel very welcome a new dealership for anything. But McLuskey kings AutoMall Service dept has totally changed my mind. The Service department made me feel very welcome and addressed all my cars issues with a smile and a complete explination as to what was to be done then what was done. I will continue to use them for all of my service needs and will look here 1st for a new car when I am ready. The times I was in for service thet drove with me to assure that they knew exactly what I was meaning. then after they fixed it they went back out with me to assure me it was fixed to my satisfaction. They have gone above what ever the Saturn dealer I went to did. I am now a true Chevy customer. I have never met with a sales staff. but if they are anything like the service department they will have my business. I had bought 6 cars from Kings Saturn in the past and will feel comgfortable dealing with McCluskey from here on out. the quality of the work was TOP notch. everyone was very helpful. Thank you for taking over the care of my Vue Teresa Florimonte More

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We had a unsatisfactory situation with the service department but it has been resolved beyond our expectaions. Mike Kelsey went out of his way to make sure that all of our problems were taken care of department but it has been resolved beyond our expectaions. Mike Kelsey went out of his way to make sure that all of our problems were taken care of. Because of this we will continue to be faithful McCluskey customers. More

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The service I had at MCcluskey was exceptional and they were very accomadating to the need that I needed. They also gave me all the possible options that were avaiable within my price range. Leaving me wit were very accomadating to the need that I needed. They also gave me all the possible options that were avaiable within my price range. Leaving me with the perfect car. Lastly I like the follow up service that I received assuring that everything was running smoothly and I was completely satisfied with my car and the service. More

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