Tim Sauter

MB of Owings Mills is a rare bird of dealerships. Small enough to still care about the customer, but large enough to be very competitive with any other dealer. Their "Crown-Jewel" of the buying pro Small enough to still care about the customer, but large enough to be very competitive with any other dealer. Their "Crown-Jewel" of the buying process is their star salesmen, Dennis Epps. Over the years I have bought nine cars from dealers. No salesman has ever known all of their products, or explained the features and Options better than Dennis. No pressure, just assistance. No "Bait and Switch", just honest and fair pricing. Simply put, I trust Dennis and MB of Owings Mills. I have purchased two Mercedes from them already, and will buy another when it is needed. More

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Fantastic service and associates. Dylan is fantastic. I bought 4 cars from this dealership. I have referred several people to them. I bought my first car in 1986. When I feel ready I Dylan is fantastic. I bought 4 cars from this dealership. I have referred several people to them. I bought my first car in 1986. When I feel ready I will by my 5th one from them. More

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Reza was very nice, thorough and upbeat without being overbearing. We brought a Honda that was a trade-in and we were treated as if we were buying a Mercedes. I would highly recommend this dealership it overbearing. We brought a Honda that was a trade-in and we were treated as if we were buying a Mercedes. I would highly recommend this dealership it is very clean and everyone is friendly and helpful. If you see a car on their website that you like, call Reza and buy the car, you won't be disappointed. More

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Service Director and Advisor genuinely works hard to meet customers’ expectations. Highly recommend that you visit these folks for all your Mercedes Benz repair needs. customers’ expectations. Highly recommend that you visit these folks for all your Mercedes Benz repair needs. More

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The service was great . I was taking care of . Everyone is so nice and takes great care of you . Lori is on top of things . Everyone is so nice and takes great care of you . Lori is on top of things . More

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Courtesy, professionalism, friendly, efficient Christian Gutierrez is the best Service Advisor I have had the pleasure of working with. His professionalism, knowledge of the product, efficiency, fr Christian Gutierrez is the best Service Advisor I have had the pleasure of working with. His professionalism, knowledge of the product, efficiency, friendliness and overall willingness to serve his customer makes the experience as good as it gets. More

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Service The service is great. The thing that makes great is the service advisor Christian gives me. Very polite, friendly, and easy to work with.and nice The service is great. The thing that makes great is the service advisor Christian gives me. Very polite, friendly, and easy to work with.and nice More

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True Professionals Dennis Epps and team did a more than an expert job of helping my wife select the right car, obtain the right value, and finally, teach her to maximize Dennis Epps and team did a more than an expert job of helping my wife select the right car, obtain the right value, and finally, teach her to maximize all of the technology. At no time were we rushed and/or pressured. In fact, we took our time and the Mercedes Team were the consummate professionals. I'd give them a "100" if it were an option. Dennis is my "guy" for future automobile purchasing needs. Cheers! More

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Service visit I went to the service department with and issue. As I arrived I was warmly greeted by the porter-great start. I dealt with Tim Sauter-service director I went to the service department with and issue. As I arrived I was warmly greeted by the porter-great start. I dealt with Tim Sauter-service director and Lori Ludwig who both went above and beyond the call of duty for me. Every one was very professional from the receptionist,porter and management. A top notch service department. I’m a customer for life More

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Worst experience I've had... THAT PLACE IS A MESS. I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did no I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did not even have the decency to clean my car after paying $600 for service. I tried to reach them to address my concerns and my call was ignored. Rest assured I will contact the area manager and let everyone in the community know. This service department is a total mess. It needs to be cleaned up or they may end up losing many customers to Catonsville and Hunt Valley. I've been warned by many about the poor customer service of this place, I should've listened. Please beware. Last time I brought my car for wash, it came back with a scratch. PLEASE BEWARE. More

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