Tim O'Grady

Very helpful and they explained things so that I was able to understand the situation. to understand the situation. More

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This was our second time buying a vehicle at Pat Lobb Toyota of McKinney. We worked with Tim O’Grady and had an amazing experience. The entire team was amazing. Every single person we had an interaction Toyota of McKinney. We worked with Tim O’Grady and had an amazing experience. The entire team was amazing. Every single person we had an interaction with from the Front Desk to the back room…all made this process so pleasant. We are so thankful for a place like Pat Lobb of Toyota & their team to trust during the car buying process. We will definitely be back to work with Tim and Team again. Thank you. More

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I am very unhappy with my recent 2024 Rav4 purchase at Pat Lobb Toyota on 09/16/2024. I previously purchased a new 2011 RAV4 and a new 2016 Tacoma from Pat Lobb. I have used Pat Lobb for service on both Pat Lobb Toyota on 09/16/2024. I previously purchased a new 2011 RAV4 and a new 2016 Tacoma from Pat Lobb. I have used Pat Lobb for service on both of these vehicles for the past 13 years. Unfortunately, the 2024 RAV4 deal was: no deal! I received no discounts, special offers, or incentives. I ended up paying $2000 over sticker. The day after I purchased the new RAV4, I received a letter and coupons in the mail for "gas for a year at no extra charge" and "0% interest rates" if you purchased a new vehicle before 09/30/2024. I was not offered any of these incentives. It's a shame customer loyalty no longer lives at Pat Lobb Toyota. They knew I was going to buy, and I feel like I was taken advantage of. Update; After talking with John Ellis, my issues have been resolved. Thank you John. More

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Lex did an outstanding job of answering our questions and making sure we got the vehicle we wanted. making sure we got the vehicle we wanted. More

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Totota in McKinney is always the best election the staff is reliable, honest and friendly, Tim O’Grady is amazing sales person I really appreciate his advice about my new RAV4 .Thank you! is reliable, honest and friendly, Tim O’Grady is amazing sales person I really appreciate his advice about my new RAV4 .Thank you! More

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Shout out to Tim O'Grady and Toyota of McKinney. I've purchased several cars throughout my lifetime, and it's usually a painful process. This was the easiest one yet. I first made contact with Tim a I've purchased several cars throughout my lifetime, and it's usually a painful process. This was the easiest one yet. I first made contact with Tim at the beginning of the week. He found a few Tundras that met my requirements quickly, helped me settle in on the specific one that best suited me, gave me a really good price and I had that vehicle two days later. Unlike most of my other experiences with dealerships, Tim was happy to negotiate price and key terms remotely (via email and telephone), so my time spent at the dealership was quick and painless. Their finance guy - John Fulgoni - was equally efficient and easy to work with. He didn't waste my time pushing for numerous upsells (extended warranties, etc) like finance departments usually do. Well done guys! More

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Pat Lobb toyota of Mckinney is one of the best dealership in the DFW metroplex. We are lucky to meet our Sales Consultant J Fulkerson he is very helpful,knowledgeable and honest person. Kudos to the two man in the DFW metroplex. We are lucky to meet our Sales Consultant J Fulkerson he is very helpful,knowledgeable and honest person. Kudos to the two managers Mr. Thomas "Spike" Lipscomb and Mr. Tim O'grady you guys are awesome. Thank you. We finally have the Tocoma 2024 More

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I explained exactly what was needed and Robert was very patient and selected the perfect vehicle for me. Having purchased other vehicles here, this was the best experience! patient and selected the perfect vehicle for me. Having purchased other vehicles here, this was the best experience! More

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I was a returning customer and this go around we were not taken care of at all and I have had to fight for any assistance we have been given. I have lost sleep, I have been so angry with the lack of empathya taken care of at all and I have had to fight for any assistance we have been given. I have lost sleep, I have been so angry with the lack of empathyand consideration for their customers. I have had to email constantly, call constantly, and go in person to get responses. I am still trying to work with them before exploring state and legal advice/resources. I will update if something changes, but I would highly recommend to buy elsewhere. You will get burned; they will not care. I would also highly recommend that you get everything they say to you in writing (value of your trade, what they are offering you for your trade, that you take your time with the car fax (we were told ours was fine and it certainly was not)- they are compensating for the insurance increase due to vehicles history of prior damage. They WILL NOT disclose that you are buying a previous rental or fleet vehicle. Look at the warranties they force you to get and then add on later. Go line by line in the finance office. TAKE YOUR TIME with their paperwork. Make sure they give you everything they say they are and put it in writing (had to email constantly, call, and go in person to get forced services of LoJack activated.) This is not an honest place anymore. We were rushed because of health issues (they make you wait so long with no food) and our autistic children's schedules; our sales person was too busy to thoroughly explain what he was selling us (this is done on purpose). We were taken advantage of and the GM is not interested in customer service: they will say there's 2 sides to every story, but they consistently do sleezy dealership shenanigans. Please review all of the reviews. Not the old ones that have been refreshed. It's not the same place it was a few years ago! More

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Dealership was very busy with a lot of pleasant sale reps. Had to make two trips from East Texas and they helped with some of the extra expenses. Tim was our sales rep and he he did a great job througho reps. Had to make two trips from East Texas and they helped with some of the extra expenses. Tim was our sales rep and he he did a great job throughout the sales process! Would definitely recommend him and the dealership for a very good experience. Thank you! More

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