Tim Lanzone

Customer Service IS Very IMPORTANT. If you tell someone we'll have your car ready at the end of this day or tomorrow a.m. and then at the end of day 2 I call to find out what is going If you tell someone we'll have your car ready at the end of this day or tomorrow a.m. and then at the end of day 2 I call to find out what is going on with my car? That is terrible customer service. I would add, on day one she also said to me it sounds like a starter? She is NOT a mechanic. On day [5] I picked up my car. I brought it to FORD, because I needed a car I could depend on. Even after a page I typed out, giving them exactly the problem...they could NOT have been following my exact description. So disgusted. Maybe they are FINE with oil changes, easy things but MECHANICS dubious. I really hate having to say these things. I would much rather have glorified my experience with my car being fixed. They did not charge me at the end, after Rayann told me it would be $700 to put in a certain part (that my Son thought it could be) and when I asked IF they will warranty that I do not get stuck somewhere she said, hold on. Came back and said "her" manager said no charge, just come get your car. She is young and every experience makes you better at your job. Getting cars in and out (fast) may be what you think is important or perhaps FORD has those pressure tactics? No one but they know, so I hope you do NOT discard my second review, but rather use it for a learning experience. Mechanics that do NOT READ something carefully, miss the mark. My problem related to how much time passed in between where I drove to, shut if off and then how much time elapsed until I could start it again. So when the MECHANIC told me, by the time I got the equipment to diagnose it, it started. That tells me, he stopped got coffee, chatted with his friends and wasted at least a 1/2 hr. So Both RayAnn and the Mechanic (who spoke to me twice) are at fault. You need to address this. BTW, I have a copy of the piece of paper describing the car's problem. That paper was never given back to me. Mr Hopkins, never answered my email, either. I couldn't find the name of the MANAGER on the web-site, either. These are the only 2 people I personally had to deal with. So everybody else gets 1 star. More

by mydvds33 Verified Customer Verified Customer

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Everyone was friendly and very helpful. Very good experience and would recommend the dealership. Was a non-traditional deal, but they helped make everything work. Very good experience and would recommend the dealership. Was a non-traditional deal, but they helped make everything work. More

by lveh Verified Customer Verified Customer

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Ford at Port Richey is great! We were in and out in a breeze and everyone was extremely helpful. We were in and out in a breeze and everyone was extremely helpful. More

by NICK.RICHARDSON17 Verified Customer Verified Customer

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I worked with Brandon Lathrop and Tim Lanzone and then financing with Christian Calle. It was a great experience! I knew what I was looking for and they came through and found me a great used vehicle. The financing with Christian Calle. It was a great experience! I knew what I was looking for and they came through and found me a great used vehicle. They treated me like family! Brandon ran me through the vehicle and all the options even the one's I wouldn't have thought about. Tim was very informative and professional, running me by all my options with the upmost respect. He had a vast knowledge for the vehicles he was showing me . Christian helped with the financing side he was extremely friendly and had a great sense of humor! The overall experience was exceptional! Thank you to all parties involved! More

by jrodamous Verified Customer Verified Customer

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Love them allll You guys are the best I am glad I went there I would go again there I would go again More

by jennifermarieloving Verified Customer Verified Customer

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Erica was so helpful and precise I would buy from her anytime and it’s an hour drive for us. anytime and it’s an hour drive for us. More

by jennifermarieloving Verified Customer Verified Customer

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I was able to get the vehicle I wanted at the price I was willing to pay. The sales crew was great, thanks Kyle. willing to pay. The sales crew was great, thanks Kyle. More

by lipinskiJason Verified Customer Verified Customer

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Definitely one of the best dealership service experiences I’ve ever had. Very happy and look forward to any future service needs I’ve ever had. Very happy and look forward to any future service needs More

by Kevin Moore (Crocketts) Verified Customer Verified Customer

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I bought a Ford Escape 2024 at Ford of New Port Richey. My salesperson was Brayan Baez. He went above and beyond to help me get exactly what I was looking for. I am happy with my purchase! My salesperson was Brayan Baez. He went above and beyond to help me get exactly what I was looking for. I am happy with my purchase! More

by llopez928.ll Verified Customer Verified Customer

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It was an Easy and painless process from start to finish. The salesman and finance manager did a great job explaining everything. The salesman and finance manager did a great job explaining everything. More

by FERGUSON.KELLYLYNN Verified Customer Verified Customer

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