Tim Keehner
Tim Keehner at Atlantic Toyota
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Tim Keehner

Service Manager

Atlantic Toyota

193 Sunrise Hwy North Service Rd
West Islip, NY 11795

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4.9
103 Reviews
4.9

103 Reviews

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103 Reviews of Tim Keehner

January 23, 2025

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Employee Rating

Always a great service, people are very helpful and friendly. Well informed while waiting for vehicle. More

by Randall
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Keehner

January 23, 2025

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Tim could not have been better. I am confident my 2013 Highlander is set for another year. More

by grvchair
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Recommend Dealer
Yes

January 14, 2025

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Tim explained everything in detail about the service we would be receiving as well as future service requirements. More

by rrccol
Service Price Transparency
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Recommend Dealer
Yes

December 30, 2024

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Glad they found my radio nit working and they are replacing it when it comes in. Tim was very nice More

by MARYKUH205
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Recommend Dealer
Yes

December 28, 2024

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Tasha was extremely pleasant. She told me the approximate time of my service and was earlier than expected. More

by NCEXPLOR2000
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Service Department , Tasha

December 22, 2024

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Tim was extremely helpful thank you I will definitely be coming back to Atlantic Toyota More

by castrocatherine51
Service Price Transparency
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Recommend Dealer
Yes

December 22, 2024

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I am not happy with your service. I was quoted a price and charged more money because of fees not disclosed to me. This is not the way to do business. Also, the fact of being charged More

by ACCSR59
Service Price Transparency
Workmanship
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Recommend Dealer
No
Dec 23, 2024

Atlantic Toyota responded

Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you experienced during your visit. We strive to provide a transparent and positive experience for all our customers, and it’s clear we fell short in this instance. Regarding the credit card fee, we want to clarify that this is a standard practice adopted by many businesses to help offset processing costs. However, we understand how frustrating it can be when unexpected fees arise, and we regret if this wasn’t clearly communicated upfront. Transparency is very important to us, and we will review our processes to ensure all costs are explained thoroughly in the future. We’re sorry to hear this impacted your trust in us, as well as your decision to consider purchasing a vehicle. Your feedback is invaluable, and we’ll take it as an opportunity to make improvements to our customer experience. If you’re open to discussing this further, please feel free to contact us directly at 631-587-2455. We’d love the chance to make things right and address any remaining concerns. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Jon Stern General Manager

December 15, 2024

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Employee Rating

Liz and Rosa are fantastic! The manager Rich is also very cool! This is my sixth car purchased here! More

by jolmedo1
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rich Healy, Liz Needham , Rosa!

December 06, 2024

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I have been using this dealership for over a decade now. That speaks for itself. More

by GAZAMONI
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Recommend Dealer
Yes

November 29, 2024

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Tim took great car of me and my vehicle was ready in an hour. I have been buying and service my car from atlantic Toyota for 15 years More

by rhealy01@icloud.com
Service Price Transparency
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Recommend Dealer
Yes
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