Tim Jones

I had a slow leak back in October, they patched it (a service that is free at Discount Tire btw) and tried to charge me for it. They agreed to not charge me after I complained that this was a brand new service that is free at Discount Tire btw) and tried to charge me for it. They agreed to not charge me after I complained that this was a brand new car at the time and I had paid for an extended warranty and service contract. Fast forward to April, the same tire develops a slow leak again. I took it to Discount Tire this time and was told due to the type of patch the dealer used it was now unrepairable. I called the dealership service and they told me to bring it in for them to look at. They came to the same conclusion and tried to sell me a replacement tire for $100 more than I could get the EXACT SAME TIRE at Discount Tire. I told t hem no thanks I'd go somewhere else. When I got back to my car I found that they didn't even air the original tire back up to turn off the low pressure warning! I called and explained the situation to the service manager. He agreed that the situation was unacceptable and would talk to his team. I didn't expect anything to come from it. He called me back later in the evening and agreed that since it was their patch that had failed, they owed me a new tire. So they had me come back the next day and replaced my tire with a new one at no cost. I greatly appreciate effort of the service manager, and believe that he went above and beyond what most others would have done. However I wish it would have been handled correctly from the beginning. Therefore 4 out of 5 stars feels appropriate in this instance. More

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