Tim Holm

Holm Buick GMC responded

We appreciate you taking the time to share your feedback. We understand your frustration regarding the billing for the HVAC actuator replacement on your wife's 2013 Cadillac. We want to assure you that our intention is never to be dishonest or unfair with our customers. We understand there was a discrepancy between our standard door rate and the rate reflected in the final bill. We want to clarify that we utilize a labor grid system, which means our labor rates are adjusted based on the specific complexity and difficulty of each job. This allows us to accurately reflect the time and expertise required for different repairs. The initial quote you received was based on this labor grid and accurately reflected the final cost of the repair. We understand that this explanation may differ from expectations based on standard door rates, and we apologize for any confusion this may have caused. We are committed to transparency and are taking steps to ensure our team can clearly explain our pricing structure to avoid similar misunderstandings in the future. We value your business and appreciate the opportunity to clarify this matter. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you so much for the wonderful recommendation! We're thrilled to hear you feel we're "all about the customer," from the front door to the back of the service department. That’s exactly what we strive for! Our mission is to create meaningful relationships based on Trust, Fairness, Value, and Quality, and this is reflected in our core value of Customer Care. We're grateful for your support and appreciate you recommending us to others. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words and for choosing Holm Automotive Center! We're thrilled to hear that you're satisfied with our service and competitive pricing. It's our pleasure to serve you, and we look forward to continuing to provide you with top-notch service. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words and for choosing Holm Automotive Center. We're delighted to hear that Owen Kruger provided you with excellent service and patiently answered all of your questions. At Holm Automotive Center, we value our customers and strive to provide a positive and informative experience. We're glad that Owen's dedication to customer satisfaction was evident during your visit. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're so glad to hear that we were able to quickly diagnose and fix your vehicle's overheating issue! Our team strives to provide honest, fair, and efficient service to all our customers. We appreciate your kind words and your continued loyalty to Holm Automotive. We look forward to serving you again in the future! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

This is a fantastic review! We at Holm Buick GMC are thrilled to hear about your positive experience with Jamie Disney and Gavin in our finance department. Their commitment to Customer Care and ensuring you found the perfect Jeep is a shining example of what we strive for every day. We at Holm Buick GMC value building Trust and Meaningful Relationships with our customers, and it sounds like Jamie has achieved just that. Thank you for taking the time to share your experience, and congratulations on your new vehicle! We hope you continue to enjoy it for many miles to come. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your fantastic review! We appreciate you highlighting that our team at Holm Buick GMC is professional, responsive, respectful, and avoids pressure tactics. We strive to create a welcoming and comfortable environment for all our customers. It's important to us that you feel respected throughout the car buying process, and we're glad to hear your experience was pleasant. We know some dealerships can be pushy, so we focus on providing all the information you need to make an informed decision at your own pace. Knowing you'd recommend us to others means a lot! Thank you for your trust and your business. Please don't hesitate to reach out if you have any questions or need anything at all in the future. Sincerely, The Holm Buick GMC Team

Holm Buick GMC responded

Niketa, we're blown away by your awesome review! It means so much to hear that Owen impressed you with his knowledge and honesty, and that Tim brought both humor and heart to your mom's interaction. That's exactly the experience we strive for at Holm Automotive. Thanks for choosing us, and please come back and see Owen and Tim again soon! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for letting Lucas and the team know you appreciate their hard work! Your endorsement means the world to us and we thank you for your business. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

The entire team will sincerely appreciate the supportive remarks and 5 star review. Lucas Luchsinger is our Service Manager, he will also appreciate your strong support of the team! See you next time! Sincerely, the Holm Automotive Team of Salina