Tim Faber

Very supportive, willing to work with you but not pushy like other dealerships. Their great customer service is a culture and not a single representative; I received the same respect and support both this like other dealerships. Their great customer service is a culture and not a single representative; I received the same respect and support both this year and when I bought my previous car after shopping around. More

by Tracy Verified Customer Verified Customer

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Everyone who I have encountered at this dealership has been nothing but kind and helpful. Initially got my car at another Mazda dealership in Milwaukee which was a fiasco in and of itself, but throughout been nothing but kind and helpful. Initially got my car at another Mazda dealership in Milwaukee which was a fiasco in and of itself, but throughout my issues they still helped get my audio issue fixed here in Madison. When I brought my car in this past weekend for new spark plugs, I thought I would ask if I could get the oil changed while it was in and they were able to accommodate adding on the oil change to my service. I would highly recommend Russ Darrow Mazda of Madison to friends if they were looking to get a Mazda! More

by daniels.emily98 Verified Customer Verified Customer

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When you think of buying a car from a dealership, most people cringe (for good reason). My wife and I "attempted" to purchase a vehicle from this dealership in July 2025, and had the most stereotypical ex people cringe (for good reason). My wife and I "attempted" to purchase a vehicle from this dealership in July 2025, and had the most stereotypical experience in the WORST way. Everything wrong with used car salesman, took place here. I thought about writing a review for almost a month. I could write a small book of the absolute disaster this dealership is, but I wasted 3 weeks dealing with Russ Darrow, so I am not going to give them any more of my time past this one point. The core issue with this dealership is communication and lack of leadership. Our salesman Tim, the sales manager Dylan, and Nick (head honcho the called him), provided us with the worst customer service and car buying experience I could have imagined. There is a clear inability to lead a team taking place, resulting in laughable levels of miscommunication. This dealership is borderline unethical, as they sold us a vehicle without having completed a safety inspection, and then 11 days after signing the paperwork and loan documentation (pulled my credit and the bank funded the transaction "they told me"), we still did not have our vehicle due to the issues found with the vehicle. We were promised 3 separate delivery dates for our vehicle but 3 left us without a vehicle. They "canceled" the transaction without my signature, pulled my credit, and said "sorry we can't meet your needs". Talk about gas lighting. Instead of speaking life into these people, I have no hesitation in saying I would never advise anyone to do business with this dealership. And based on the plethora of similar reviews on their website, Google, and social media sites from the most recent months in 2025, my story is not isolated. More

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Tim at Russ Darrow was wonderful, helped us pick the best option that worked for us. option that worked for us. More

by RDUPLAVA Verified Customer Verified Customer

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Had an amazing experience and had a lot of knowledge. Made buying a car so much easier! Made buying a car so much easier! More

by RACHEL.RECKNER16 Verified Customer Verified Customer

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Very friendly staff and made my purchase very easy. Only suggestion is to provide sales staff access to parts after hours so I could have picked up weather floor mats or other accessories while I was Only suggestion is to provide sales staff access to parts after hours so I could have picked up weather floor mats or other accessories while I was purchasing the car More

by JRWRIGHT0126 Verified Customer Verified Customer

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Tim is fantastic, and Dan is great as well! I really appreciate that Tim always listens—that’s something I truly value. The facility is excellent, and the entire team is very attentive. This is I really appreciate that Tim always listens—that’s something I truly value. The facility is excellent, and the entire team is very attentive. This is my second car from here, and I continue to receive the same outstanding service. More

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Prompt service. Informative and clear, concise explanation f what was completed during the process. Thanks Informative and clear, concise explanation f what was completed during the process. Thanks More

by HERWIGOKEE Verified Customer Verified Customer

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I had a great experience buying my car here! I called ahead and everyone was friendly and helpful. Tim especially made the process smooth and welcoming. It was a night and day difference compare I called ahead and everyone was friendly and helpful. Tim especially made the process smooth and welcoming. It was a night and day difference compared to another nearby dealership I called, where I felt rushed and dismissed. I’m so glad I chose to come here instead. Thanks again Tim, Kody, and team! More

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Very friendly and welcoming place! Knowledgeable staff!! Waiting on paper work was a bit long but overall a good experience! Knowledgeable staff!! Waiting on paper work was a bit long but overall a good experience! More

by BRAATZ51 Verified Customer Verified Customer

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