Tim Faber | Page 2

When you think of buying a car from a dealership, most people cringe (for good reason). My wife and I "attempted" to purchase a vehicle from this dealership in July 2025, and had the most stereotypical ex people cringe (for good reason). My wife and I "attempted" to purchase a vehicle from this dealership in July 2025, and had the most stereotypical experience in the WORST way. Everything wrong with used car salesman, took place here. I thought about writing a review for almost a month. I could write a small book of the absolute disaster this dealership is, but I wasted 3 weeks dealing with Russ Darrow, so I am not going to give them any more of my time past this one point. The core issue with this dealership is communication and lack of leadership. Our salesman Tim, the sales manager Dylan, and Nick (head honcho the called him), provided us with the worst customer service and car buying experience I could have imagined. There is a clear inability to lead a team taking place, resulting in laughable levels of miscommunication. This dealership is borderline unethical, as they sold us a vehicle without having completed a safety inspection, and then 11 days after signing the paperwork and loan documentation (pulled my credit and the bank funded the transaction "they told me"), we still did not have our vehicle due to the issues found with the vehicle. We were promised 3 separate delivery dates for our vehicle but 3 left us without a vehicle. They "canceled" the transaction without my signature, pulled my credit, and said "sorry we can't meet your needs". Talk about gas lighting. Instead of speaking life into these people, I have no hesitation in saying I would never advise anyone to do business with this dealership. And based on the plethora of similar reviews on their website, Google, and social media sites from the most recent months in 2025, my story is not isolated. More

Report | Print

Tim at Russ Darrow was wonderful, helped us pick the best option that worked for us. option that worked for us. More

by RDUPLAVA Verified Customer Verified Customer

Report | Print

Had an amazing experience and had a lot of knowledge. Made buying a car so much easier! Made buying a car so much easier! More

by RACHEL.RECKNER16 Verified Customer Verified Customer

Report | Print

Very friendly staff and made my purchase very easy. Only suggestion is to provide sales staff access to parts after hours so I could have picked up weather floor mats or other accessories while I was Only suggestion is to provide sales staff access to parts after hours so I could have picked up weather floor mats or other accessories while I was purchasing the car More

by JRWRIGHT0126 Verified Customer Verified Customer

Report | Print

Tim is fantastic, and Dan is great as well! I really appreciate that Tim always listens—that’s something I truly value. The facility is excellent, and the entire team is very attentive. This is I really appreciate that Tim always listens—that’s something I truly value. The facility is excellent, and the entire team is very attentive. This is my second car from here, and I continue to receive the same outstanding service. More

Report | Print

Prompt service. Informative and clear, concise explanation f what was completed during the process. Thanks Informative and clear, concise explanation f what was completed during the process. Thanks More

by HERWIGOKEE Verified Customer Verified Customer

Report | Print

I had a great experience buying my car here! I called ahead and everyone was friendly and helpful. Tim especially made the process smooth and welcoming. It was a night and day difference compare I called ahead and everyone was friendly and helpful. Tim especially made the process smooth and welcoming. It was a night and day difference compared to another nearby dealership I called, where I felt rushed and dismissed. I’m so glad I chose to come here instead. Thanks again Tim, Kody, and team! More

Report | Print

Very friendly and welcoming place! Knowledgeable staff!! Waiting on paper work was a bit long but overall a good experience! Knowledgeable staff!! Waiting on paper work was a bit long but overall a good experience! More

by BRAATZ51 Verified Customer Verified Customer

Report | Print

Appreciated the professionalism and helpful service of Tim Faber in our purchase of the CX5. Tim Faber in our purchase of the CX5. More

by BSHIPLEY0 Verified Customer Verified Customer

Report | Print

Easy to deal with, and great community! The process felt smooth and definitely a better experience purchasing a vehicle than my previous one. Thank you! The process felt smooth and definitely a better experience purchasing a vehicle than my previous one. Thank you! More

by LHOEFLING123 Verified Customer Verified Customer

Report | Print