Tim Branch | Page 3

When I visit the BMW location in Arlington, I feel at home. Because I bought a used car, I have had to make several trips up to the BMW location. The staff up there is very friendly, and they make me fee home. Because I bought a used car, I have had to make several trips up to the BMW location. The staff up there is very friendly, and they make me feel as if I am at home and I am welcome. It has been times that I was afraid to call for repairs because I have been up there so much. They are still welcoming and heartwarming on every visit that I make I always leave there with a smile on my face and I know that my vehicle is in good hands. My service consultant, Sarah Dobbs is the best.!! More

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I had an outstanding experience from start to finish! Thanks to Katherine and Dexter for taking such good care of me. I came in for an oil change and left in my dream car! Couldn’t be happier!! Thanks to Katherine and Dexter for taking such good care of me. I came in for an oil change and left in my dream car! Couldn’t be happier!! More

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Every thing was great service department thank you for the survey have a great day the survey have a great day More

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bmw of Arlington has been very good to me with there customer service and friendly attitude every time I visit customer service and friendly attitude every time I visit More

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BMW of Arlington Is one of the premier auto dealerships in the metroplex. Their service is first class, their facilities is top-notch. They have been servicing my car for the past 5 years. in the metroplex. Their service is first class, their facilities is top-notch. They have been servicing my car for the past 5 years. More

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Best experience buying a new car Gregg was the best customer service did a great job customer service did a great job More

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I had an outstanding experience working with Carter Selby at BMW of Arlington. From the beginning to the end of the process, Carter was professional, honest, knowledgeable, and always willing to answer every at BMW of Arlington. From the beginning to the end of the process, Carter was professional, honest, knowledgeable, and always willing to answer every question I had. He made buying my new BMW M340i smooth, stress-free, and enjoyable. His communication was excellent, and he went above and beyond to make sure everything was taken care of. I was also pleasantly surprised by the thoughtful gift he left for me—a high-quality key finder and key protector. It was a very kind gesture that showed how much he cares about his customers. If you’re looking to buy a BMW, I highly recommend asking for Carter Selby. He truly provides exceptional customer service and makes you feel valued throughout the entire experience. Thank you again, Carter, for helping me get my dream car! More

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Brought in a BMW 3 Series E90 for multiple services in march or April 2026 on a saturday. The vehicle was initially worked on by a MINI technician named Travis who reportedly had limited experience with B march or April 2026 on a saturday. The vehicle was initially worked on by a MINI technician named Travis who reportedly had limited experience with BMW vehicles. Upon picking up the vehicle, discovered that the driver's door would not open. Returned to the dealership and reported the concern to the service advisor, Riley. The vehicle was then brought back to the shop and inspected by mechanic Travis, who determined that the driver's door lock actuator needed replacement. Although reluctant, the work was approved . The vehicle was subsequently returned to Travis for replacement of the driver's door lock actuator. During the repair process, Travis attempted to remove the actuator. It is alleged that the actuator was removed without following BMW repair procedures or consulting the appropriate repair instructions. Three mounting screws were removed and the actuator was forcefully pulled from the door assembly. As a result, the driver's door lock cylinder broke during removal. After removing the exterior lock cover, Travis reportedly found the lock cylinder separated into two pieces. Rather than replacing the damaged lock cylinder or reporting it to the advisor, he allegedly used adhesive/ super glue to reassemble the broken door lock cylinder and then reinstalled the lock actuator after multiple attempts. The door lock system appeared to function when operated using the key fob or remote locking system. However, there is concern that use of the physical key in the driver's door lock may cause the repaired lock cylinder to fail due to the prior damage. If the lock cylinder fails, the driver's door will be unable to function with the key and could require replacement of the driver's door lock cylinder and any additional expense will be denied by the dealership . Rory the Foreman of the shop is aware and since they are friends they will get away with this kind of hack jobs. Also Travis is the only mechanic who has his personal cabinet in the shop where he stores brand new parts where he did not put on customer cars. I wish Group 1 would contact me to rectify and avoid such kind of various hack jobs done at a dealership like this. More

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The experience that I enjoyed a BMW Arlington was magnificent. The sales personnel finance manager all the directors they all was outstanding. This was my first BMW that I bought, and I’m looking for magnificent. The sales personnel finance manager all the directors they all was outstanding. This was my first BMW that I bought, and I’m looking forward to coming back and do it again. More

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It is always a great job when I have to go in to get service service More

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