Tiffany Peoples

Toyota of Scranton responded

Dear SSCHLASTA, Thank you for sharing your feedback with us. We apologize for the dissatisfaction you experienced regarding the cost of maintenance and repairs. We strive to provide transparent and fair pricing, and it's concerning to hear that your experience fell short of these expectations. We understand your frustration with the unexpected costs and the recommendations made during your regular check-up. Your feedback is important to us, and we will review our processes to ensure better communication and clarity in the future. We’re sorry to hear that you decided to sell your vehicle, but we respect your decision and wish you all the best with your new Subaru. If there is anything more we can do to address your concerns or if you would like to discuss your experience further, please feel free to contact us directly. Thank you again for your feedback. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

LNSEC, Thank you for your wonderful review! We're delighted to hear that you consistently have a great experience at Toyota of Scranton. Our team is committed to providing exceptional service and support, and it's fantastic to know that our efforts are appreciated. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear STORM20258, Thank you for sharing your experience with us! We're delighted to hear that the work done on your vehicle met your satisfaction and was completed within a reasonable timeframe. Ensuring our customers are happy with the service they receive is always our priority. We strive to provide fair pricing and value to all our customers, and we're pleased to know that you found our pricing to be very fair. Treating our customers as valued members of the Toyota of Scranton family is something we take pride in, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Hello LNSEC, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you consistently have a great experience with us at Toyota of Scranton. Keeping our customers informed, maintaining professionalism, and providing friendly service are top priorities for us. We appreciate your trust and loyalty, and we look forward to serving you again in the future. Drive safely! Warm regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear KHIGHHOUSE49, Thank you so much for taking the time to share your positive experience with us at Toyota of Scranton. We're thrilled to hear that you found our team to be friendly and accommodating, and that you were satisfied with the cleanliness and spaciousness of our facility. Providing excellent service is our top priority, so it's great to know that you found our service to be very good. We truly appreciate your feedback and your business. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Joemanc822, Thank you for taking the time to leave us a review. We're glad to hear that Tiffany Peoples was able to assist you and resolve the issue you encountered. Providing excellent customer service is our priority, and we're grateful for your feedback. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you again at Toyota of Scranton. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear JODILEIGHFOY, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had an excellent experience with our service department from start to finish. Providing smooth and timely service is always our priority, and we're delighted to know that we met your expectations. Your recommendation means a lot to us, and we truly appreciate your trust and support. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Toyota of Scranton Service Department

Toyota of Scranton responded

Dear NANANDRICH, Thank you for taking the time to leave such a positive review! We're thrilled to hear that David provided you with excellent service and kept you informed throughout your visit. Our team at Toyota of Scranton takes great pride in delivering professional and attentive service to all our customers. We appreciate your business and look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear TRAP01, Thank you for taking the time to share your positive experience with Toyota of Scranton! We are delighted to hear that you found our dealership to be excellent, with friendly people, a clean building, and great customer care. Our team works hard to provide a welcoming and customer-focused environment, and we are thrilled to know that it reflected in your experience. We take pride in maintaining a clean and inviting space for our customers. We are also pleased that you found our selection of vehicles to be great. It's our goal to offer a diverse range of high-quality vehicles to meet the needs and preferences of our valued customers. Thank you for choosing Toyota of Scranton, and we appreciate your kind words. If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out. Safe and happy driving! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

JERRYJAMES, We're delighted to learn that you had a smooth and efficient experience at Toyota of Scranton. Our team works hard to streamline the car-buying process, and it's rewarding to know that it made a positive impact on your visit. Thank you for choosing us, and we hope to continue exceeding your expectations. Warm regards, Sales Team Toyota of Scranton