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Thomas Ousley
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17 Reviews
17 Reviews
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17 Reviews of Thomas Ousley
Verified Customer
February 07, 2025
Everyone was very nice, professional and helpful. It was a wonderful experience from start to finish. It was a wonderful experience from start to finish. More
by SMY1010
Other Employees Tagged: Charles Huxoll, Adam Dolin, Nelson Carrero
January 30, 2025
My salesperson, Michael Dillenburg was great. He was knowledgeable about the car I wanted and very helpful showing me all the technology on the car. Nick Minner was the sales manager and refuse He was knowledgeable about the car I wanted and very helpful showing me all the technology on the car. Nick Minner was the sales manager and refused to negotiate on the cost of the vehicle. He made it clear that the car was hard to get and he had 2 parties just waiting to buy it if I didn't. I feel like I was ripped off and paid more for the vehicle than anyone else. Also, I traded in a 2022 Hyundai Tucson Hybrid which I was offered $20000 for in November 2024 by a Jenkins employee. Nick only gave $16100 for it and would not budge on the price. Frankly, it was insulting and I should have walked away but the new car was perfect for me so I bought it. The finance person Thomas Ousley never told me how much the extra service plans would add to the total loan, rather he stressed how much it would add to my monthly payment. I was so upset about the deal, I purchased service plans just to get out of there. Later, with the help of Adam Dolin, customer service, I was able to cancel those service plans. The best part of my experience was Michael and Adam who both were great! The vehicle I purchased is amazing and perfect for me, The buying experience was not amazing and I will not purchase another vehicle at Jenkins Hyundai. More
by PAT.WOLDT
Other Employees Tagged: Nick Minner, Michael Dillenburg
January 24, 2025
Very professional and courteous. Would recommend the dealership to friends. Very satisfied with my purchase Would recommend the dealership to friends. Very satisfied with my purchase More
by LWILSONSTABLES
Other Employees Tagged: Carolyn Davis
January 24, 2025
Nice people. My only concern was that I was not issued a registration for the car and gad to drive back to Ocala to secure one. My only concern was that I was not issued a registration for the car and gad to drive back to Ocala to secure one. More
by SCOTTANDCLAUDIA122
Other Employees Tagged: Charles Huxoll, Nelson Carrero
January 24, 2025
Carolyn is the best, was sorry that I finally bought a car and won't be able to with her again. car and won't be able to with her again. More
by SELIG2729
Other Employees Tagged: Carolyn Davis, Jeremy Agee
January 16, 2025
Tried to add $6k in junk fees (recondition, certified, non-tax) on top of normal dealer, tax and title. Sold it for $718 over list price. Finance manager seemed put out that car was not financed and addit non-tax) on top of normal dealer, tax and title. Sold it for $718 over list price. Finance manager seemed put out that car was not financed and additional warranty’s declined. Did not explain any forms, just asked for signatures. Would recommend Fitzgerald Hyundai over Jenkins Hyundai. More
by PaigeB
Other Employees Tagged: Kelly Kruis
January 15, 2025
The sales rep was great, answered all my questions. Not crazy about the guilt trip the guy closing my purchase by trying to sell your extended warranty and service plan. It’s not very pleasant. But ove Not crazy about the guilt trip the guy closing my purchase by trying to sell your extended warranty and service plan. It’s not very pleasant. But overall good. More
by SDELAG2007
Other Employees Tagged: Tyler Clagett, Tyler Peretiatko
January 07, 2025
Bought the car in November, still know nothing bout my loan! Guess what to free! loan! Guess what to free! More
by STANJDFILL
Other Employees Tagged: Brad Kiddy, Nemuel Rosario
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