Thomas Ousley | Page 6

Everyone was very nice, professional and helpful. It was a wonderful experience from start to finish. It was a wonderful experience from start to finish. More

by SMY1010 Verified Customer Verified Customer

Report | Print

My salesperson, Michael Dillenburg was great. He was knowledgeable about the car I wanted and very helpful showing me all the technology on the car. Nick Minner was the sales manager and refuse He was knowledgeable about the car I wanted and very helpful showing me all the technology on the car. Nick Minner was the sales manager and refused to negotiate on the cost of the vehicle. He made it clear that the car was hard to get and he had 2 parties just waiting to buy it if I didn't. I feel like I was ripped off and paid more for the vehicle than anyone else. Also, I traded in a 2022 Hyundai Tucson Hybrid which I was offered $20000 for in November 2024 by a Jenkins employee. Nick only gave $16100 for it and would not budge on the price. Frankly, it was insulting and I should have walked away but the new car was perfect for me so I bought it. The finance person Thomas Ousley never told me how much the extra service plans would add to the total loan, rather he stressed how much it would add to my monthly payment. I was so upset about the deal, I purchased service plans just to get out of there. Later, with the help of Adam Dolin, customer service, I was able to cancel those service plans. The best part of my experience was Michael and Adam who both were great! The vehicle I purchased is amazing and perfect for me, The buying experience was not amazing and I will not purchase another vehicle at Jenkins Hyundai. More

by PAT.WOLDT Verified Customer Verified Customer

Report | Print

Nice people. My only concern was that I was not issued a registration for the car and gad to drive back to Ocala to secure one. My only concern was that I was not issued a registration for the car and gad to drive back to Ocala to secure one. More

by SCOTTANDCLAUDIA122 Verified Customer Verified Customer

Report | Print

Carolyn is the best, was sorry that I finally bought a car and won't be able to with her again. car and won't be able to with her again. More

by SELIG2729 Verified Customer Verified Customer

Report | Print

Very professional and courteous. Would recommend the dealership to friends. Very satisfied with my purchase Would recommend the dealership to friends. Very satisfied with my purchase More

by LWILSONSTABLES Verified Customer Verified Customer

Report | Print

The sales rep was great, answered all my questions. Not crazy about the guilt trip the guy closing my purchase by trying to sell your extended warranty and service plan. It’s not very pleasant. But ove Not crazy about the guilt trip the guy closing my purchase by trying to sell your extended warranty and service plan. It’s not very pleasant. But overall good. More

by SDELAG2007 Verified Customer Verified Customer

Report | Print

Bought the car in November, still know nothing bout my loan! Guess what to free! loan! Guess what to free! More

by STANJDFILL Verified Customer Verified Customer

Report | Print

John was a very pleasant non-pushy salesman answered all my questions. A very humble guy I will be buying my next car from him my questions. A very humble guy I will be buying my next car from him More

by RDEGROOT234 Verified Customer Verified Customer

Report | Print

Overall a very nice experience. Jace was very informative and helpful. Tom was also very professional. I thought offer on the trade in was extremely low at first and later came up a Jace was very informative and helpful. Tom was also very professional. I thought offer on the trade in was extremely low at first and later came up a bit. After purchasing the car, the transfer of paperwork could have been more efficient. More

by LILGYRO Verified Customer Verified Customer

Report | Print

Pressure sales that devolved into condescension and debate with a "manager". Everything had to be done right away or the car was going to be sold to someone else. An item that was supposed to be includ debate with a "manager". Everything had to be done right away or the car was going to be sold to someone else. An item that was supposed to be included per their ad was not. Was told by salesperson that they would check with a manager about it and let me know the next day. Still nothing. Will not do business with this group again. More

by gonzalz Verified Customer Verified Customer

Report | Print