Thomas Eckert

30+ yr customer. He was condescending, should watch his tone of voice. Went here for appt he arranged for help w features new vehicle. No one knew I was coming. Retu He was condescending, should watch his tone of voice. Went here for appt he arranged for help w features new vehicle. No one knew I was coming. Returned next day, same thing. Customer service stinks. Only helpful person Duane in service More

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Gave me just the information I needed to make good choice. Would highly recommend them choice. Would highly recommend them More

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Great experience. We did the leg-work remotely and took care of the whole test drives/selection/purchase/financing in about 2 hours. We did the leg-work remotely and took care of the whole test drives/selection/purchase/financing in about 2 hours. More

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Luther Brookdale Toyota had the exact vehicle model and features I wanted. It was available, and the sales teamprovided a seemless process to get my trade-n value and get me on the road in my new SUV. features I wanted. It was available, and the sales teamprovided a seemless process to get my trade-n value and get me on the road in my new SUV. More

by MARKP02 Verified Customer Verified Customer

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We've purchases many vehicles over the years, and this was by far the best experience when working with the staff at Luther Brookdale Toyota. Tom Hunter took the time to help in our final purchase decisio was by far the best experience when working with the staff at Luther Brookdale Toyota. Tom Hunter took the time to help in our final purchase decision and provided valuable insights into the Highlander we decided to buy. We were also very pleased with the contact we had with Edvin, Thomas, Brittany, and Amanda. We'll be back when it's time for us to buy another vehicle! More

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Great no pressure experience with Alex. So far so good with the new Toyota Tundra. So far so good with the new Toyota Tundra. More

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The staff is always very friendly, the dealership is laid out nicely and always very clean. Pleasant. out nicely and always very clean. Pleasant. More

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Typical dealership, which if you have any experience with dealerships you know is not a good thing. First salesperson I worked with was below average. Had to talk to a manager about changing to a different s dealerships you know is not a good thing. First salesperson I worked with was below average. Had to talk to a manager about changing to a different salesperson. Second salesperson was better and communicated at an acceptable level. Ordering process was substandard and needs to be updated to an electronic online process that customers can access to understand where their vehicle is in the process. Had limited interaction with service department but seemed typical as well. Everyone I worked with could have been more knowledgeable about the features and options in the vehicle I purchased. All this being said, this dealership is still better than some of the other higher volume ones in the area that use deceptive tactics to increase the sales price of the vehicle you are purchasing. At least this dealership only upcharged $300 on the vehicle I bought instead of over a thousand like some of the others were going to. More

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Very friendly and courteous service. I would highly recommend to anyone looking for a vehicle. We had an easy process. I would highly recommend to anyone looking for a vehicle. We had an easy process. More

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The experience was very easy. Staff was very friendly and accomodating. I had never traded in a vehicle and this first experience was effortless. Staff was very friendly and accomodating. I had never traded in a vehicle and this first experience was effortless. More

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