Thomas Eckert | Page 4

Typical dealership, which if you have any experience with dealerships you know is not a good thing. First salesperson I worked with was below average. Had to talk to a manager about changing to a different s dealerships you know is not a good thing. First salesperson I worked with was below average. Had to talk to a manager about changing to a different salesperson. Second salesperson was better and communicated at an acceptable level. Ordering process was substandard and needs to be updated to an electronic online process that customers can access to understand where their vehicle is in the process. Had limited interaction with service department but seemed typical as well. Everyone I worked with could have been more knowledgeable about the features and options in the vehicle I purchased. All this being said, this dealership is still better than some of the other higher volume ones in the area that use deceptive tactics to increase the sales price of the vehicle you are purchasing. At least this dealership only upcharged $300 on the vehicle I bought instead of over a thousand like some of the others were going to. More

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Very friendly and courteous service. I would highly recommend to anyone looking for a vehicle. We had an easy process. I would highly recommend to anyone looking for a vehicle. We had an easy process. More

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The experience was very easy. Staff was very friendly and accomodating. I had never traded in a vehicle and this first experience was effortless. Staff was very friendly and accomodating. I had never traded in a vehicle and this first experience was effortless. More

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I have used this dealership for service for many years. I took my 06 Tacoma in because my truck would not shift into 4x4 lo or hi. After an hour service writer tells me truck needs a new transfer case. I took my 06 Tacoma in because my truck would not shift into 4x4 lo or hi. After an hour service writer tells me truck needs a new transfer case. The cost a little over $5000 dollars. No thanks. I took my truck to local independent mechanic and was told it is a small a small electric motor near the front differential was bad. Removed and replaced for around $300! I had a similar thing happen about 5 years ago at Luther Toyota. The service manager assured me it was a mistake by a service writer and would never happen again. How does it go? Fool me once shame on you, fool me twice shame on me! More

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I just brought my new 2022 RAV4 home a couple days ago. I really appreciated the time that was given to me throughout the entire process from the day I walked in to shop for a new vehicle to the day of de I really appreciated the time that was given to me throughout the entire process from the day I walked in to shop for a new vehicle to the day of delivery. Everyone was. So kind and helpful!! More

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Fast friendly service. Honest quote. Final bill was little less than quoted. Very Happy five star service. little less than quoted. Very Happy five star service. More

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Everyone I interacted with here was awesome. I appreciated the no-pressure sales approach from the team. It makes the buying process so much more enjoyable. Justin was my salesperson and he was in appreciated the no-pressure sales approach from the team. It makes the buying process so much more enjoyable. Justin was my salesperson and he was incredibly knowledgeable and helpful. David helped me decide on after market wheels, and Yuri handled all my financing paperwork and it was so quick and efficient. It felt like the whole staff celebrated with me when I got my vehicle! More

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Always professional- always helpful. I have bought (and leased) my last 4 cars here! Courteous and helpful staff in both sales and service. Never disappoints! leased) my last 4 cars here! Courteous and helpful staff in both sales and service. Never disappoints! More

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My name is Abdul Abdi. I’m super satisfied with my purchase of my new car, because of how amazing David Biorn was treating us. He spent most of his time with us. We appreciate him and deserve a bonus purchase of my new car, because of how amazing David Biorn was treating us. He spent most of his time with us. We appreciate him and deserve a bonus or a clap from the whole team. I only leave positive feedback if it’s earned. David Earned this badge of excellent customer service. David keep up the great work. I been looking for cars for over 3 to 4 months. David stole our heart. Also, Bob we appreciate you going over the financial part. It was smooth. More

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The whole buying experience was awesome from hello to goodbye! Highly recommend Brookdale Toyota over the competition. The whole team is such a breathe of fresh air goodbye! Highly recommend Brookdale Toyota over the competition. The whole team is such a breathe of fresh air More

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