Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

The dealership was efficient in helping me sort out the financing for my vehicle and patient with all of my questions. financing for my vehicle and patient with all of my questions. More

There were no issues with purchasing a vehicle. Dean was our salesperson and he was helpful. After our purchase, only two days later, the engine light came on! This dealership had my vehicle for 3 Dean was our salesperson and he was helpful. After our purchase, only two days later, the engine light came on! This dealership had my vehicle for 3 weeks and did not call me once. Every time I called them (every two days), I got the runaround and a bunch of excuses. I even called the general manager and still, no return phone call. After the third, week I finally went to the dealership, and they told me my car was ready. Ready? And you don't contact me! No calls, no communication, only a bunch of excuses from the general manager and folks in the service shop. Customer service is very important to me. I choose dealerships based on customer service. This was my second time purchasing a vehicle from this place. No issues the first time, but that was some time ago. I will never purchase another vehicle from here again. When I went in to find out what was going on, Tom was very apologetic and I appreciated him assisting me. More

TJ was super helpful, knowledgeable, friendly and was a pleasure to work with. Thank you for all of your help!! pleasure to work with. Thank you for all of your help!! More

TJ was a pleasure to work with! He was very knowledgeable and friendly. Would highly recommend him for future purchases! He was very knowledgeable and friendly. Would highly recommend him for future purchases! More

TJ You did an amazing job getting me the car I wanted and at the price I wanted!! Thank you for everything!! and at the price I wanted!! Thank you for everything!! More

The worst by all means. unprofessional and very dishonest. So, I dropped my truck off after speaking to Jordan - Very, very bad advisor; my regular guy was off that week. An unprofessional and very dishonest. So, I dropped my truck off after speaking to Jordan - Very, very bad advisor; my regular guy was off that week. Anyway, on Monday with a promise to be looked at in the next couple of days as first in- first out concept since appointment does not guarantee that it will be looked at by then. I even asked him clearly, so what's the point of making an appointment if it's still put on 1st come, first serve cue???!!. Friday, I got a call with the diagnoses, 2 issues, one to replace the active air dam(Covered in the Warranted) and replacing a corroded speed sensor wire, NOT PART OF THE WIRE HARNESS, $585. I declined the service to the wire. Jordan indicated that the technician requested a new part that would be received Monday even though he said they did have it in stock. Anyhow, after multiple times waiting on hold, he returned saying he couldn't get hold of the mechanic or the part person as they left. That was around 4:15 pm. He also indicated that even if the part arrived Monday, he wasn't sure if the mechanic would get to it Monday or Tuesday. I told him that I would come to pick up the truck on Saturday and that I'd expect a phone call from him on Monday to bring it on Monday or Tuesday. I called the dealership to request a ride to pick up my truck, but they said there was no paperwork with my truck as they couldn't find it and that Jordan was off. After going back and forth, I requested a loaner to run my errands and other commitments with my son's soccer games. Unfortunately, they could careless, They suggested me to get a rental which did not cover for it, and I'll be paying out of my pocket. I requested to speak to the service manager, but he also was not there; the dealership GM was not there either, and neither was anyone with authority, none. I asked the lady to have Jordan call me as soon as he arrived at the dealership. 9:10 I'm calling several times, and no one is answering. I called the sales and requested to be transferred and oppaaa I'm speaking to someone there. Anyway, I asked to speak to Jordan, The same lady I spoke to on Saturday said he was busy with a customer, I requested to speak to the service manager. She said he was available and would put me on hold to breve him of the situation, I requested to be present during the briefing but she refused and said she will put me on hold to transfer me. After 7 minutes on hold she came back saying he was also busy with a customer and he would call me as soon as he is free. As 2 hours and 2 minutes passed by I'm writing this review and still didn't receive any call from anyone regarding my truck. This dealership used to be good a few years ago; however, every time I go there for a service or a recall, I see new people with nasty attitudes and unprofessional. I will not be going there even if I have to walk. More

TJ was great. A nice no pressure salesman. His manager did keep contradicting things TJ would say he could do-like deliver my Jeep to my home. This was a bit confu A nice no pressure salesman. His manager did keep contradicting things TJ would say he could do-like deliver my Jeep to my home. This was a bit confusing. More

Acts like he knows everything and acts very confused when you approach him about any situation 10 out out 10 wouldn't recommend I liked Chris much better felt more personal then this robot you approach him about any situation 10 out out 10 wouldn't recommend I liked Chris much better felt more personal then this robot More

I had Steven as my service advisor and he was super nice easy to talk too. easy to talk too. More