Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

TJ You did an amazing job getting me the car I wanted and at the price I wanted!! Thank you for everything!! and at the price I wanted!! Thank you for everything!! More

The worst by all means. unprofessional and very dishonest. So, I dropped my truck off after speaking to Jordan - Very, very bad advisor; my regular guy was off that week. An unprofessional and very dishonest. So, I dropped my truck off after speaking to Jordan - Very, very bad advisor; my regular guy was off that week. Anyway, on Monday with a promise to be looked at in the next couple of days as first in- first out concept since appointment does not guarantee that it will be looked at by then. I even asked him clearly, so what's the point of making an appointment if it's still put on 1st come, first serve cue???!!. Friday, I got a call with the diagnoses, 2 issues, one to replace the active air dam(Covered in the Warranted) and replacing a corroded speed sensor wire, NOT PART OF THE WIRE HARNESS, $585. I declined the service to the wire. Jordan indicated that the technician requested a new part that would be received Monday even though he said they did have it in stock. Anyhow, after multiple times waiting on hold, he returned saying he couldn't get hold of the mechanic or the part person as they left. That was around 4:15 pm. He also indicated that even if the part arrived Monday, he wasn't sure if the mechanic would get to it Monday or Tuesday. I told him that I would come to pick up the truck on Saturday and that I'd expect a phone call from him on Monday to bring it on Monday or Tuesday. I called the dealership to request a ride to pick up my truck, but they said there was no paperwork with my truck as they couldn't find it and that Jordan was off. After going back and forth, I requested a loaner to run my errands and other commitments with my son's soccer games. Unfortunately, they could careless, They suggested me to get a rental which did not cover for it, and I'll be paying out of my pocket. I requested to speak to the service manager, but he also was not there; the dealership GM was not there either, and neither was anyone with authority, none. I asked the lady to have Jordan call me as soon as he arrived at the dealership. 9:10 I'm calling several times, and no one is answering. I called the sales and requested to be transferred and oppaaa I'm speaking to someone there. Anyway, I asked to speak to Jordan, The same lady I spoke to on Saturday said he was busy with a customer, I requested to speak to the service manager. She said he was available and would put me on hold to breve him of the situation, I requested to be present during the briefing but she refused and said she will put me on hold to transfer me. After 7 minutes on hold she came back saying he was also busy with a customer and he would call me as soon as he is free. As 2 hours and 2 minutes passed by I'm writing this review and still didn't receive any call from anyone regarding my truck. This dealership used to be good a few years ago; however, every time I go there for a service or a recall, I see new people with nasty attitudes and unprofessional. I will not be going there even if I have to walk. More

TJ was great. A nice no pressure salesman. His manager did keep contradicting things TJ would say he could do-like deliver my Jeep to my home. This was a bit confu A nice no pressure salesman. His manager did keep contradicting things TJ would say he could do-like deliver my Jeep to my home. This was a bit confusing. More

Acts like he knows everything and acts very confused when you approach him about any situation 10 out out 10 wouldn't recommend I liked Chris much better felt more personal then this robot you approach him about any situation 10 out out 10 wouldn't recommend I liked Chris much better felt more personal then this robot More

I had Steven as my service advisor and he was super nice easy to talk too. easy to talk too. More

My experience was Excellent! ! Dominic is amazing and answered all my questions. He really worked hard to help get me into a new vehicle with a great deal. Thanks again and I love ! Dominic is amazing and answered all my questions. He really worked hard to help get me into a new vehicle with a great deal. Thanks again and I love my new ride! More

Tomi was wonderful and helpful in ever aspect! Worked with our credit and made us very happy. Worked with our credit and made us very happy. More

My experience at this dealer was mediocre at best. The sales person was very nice and engaging until I decided not to buy from them because of the prices. Once I said I would like to think on it becau The sales person was very nice and engaging until I decided not to buy from them because of the prices. Once I said I would like to think on it because it seems very high, I was immediately ridiculed and was attempted to be persuaded by the sales person. They kept telling me we want to earn your business, however I would never give my business to someone who does not have my best interest in mind when making such a major purchase. To say the least- disappointing. More

Tomi Zagata was a total pleasure to work with. Having moved from Chicago to Ann Arbor area this store was poised to not only be our go-to for the new Lease being rated here, but also for our 2022 Having moved from Chicago to Ann Arbor area this store was poised to not only be our go-to for the new Lease being rated here, but also for our 2022 Wrangler 4xe (purchased in Chicago). Unfortunately that changed after we realized the mandatory $474 Nitrofil "option" documented in the final Lease finance estimate (we used to make the final decision on this Lease) turned out to be $799 in the final Agreement. We overlooked it during the e-sign process. We accept the responsibility of over overlooking that detail. Unfortunately we feel deceived when comparing the Lease estimate to the final Agreement and in the spirit of a new year resolve to move on from this store completely. But, if you want to learn from our mistake and try this store on your own ask for Tomi! More

I submitted a question through Autotrader about the warranty left of the Jeep. I received 18 emails afterwards!!!!! warranty left of the Jeep. I received 18 emails afterwards!!!!! More