Theo Cameron

Lorenzo Nissan Ft. Lauderdale responded

Thanks for sharing your experience with Lorenzo Nissan Fort Lauderdale. We appreciate your feedback about our team.

Lorenzo Nissan Ft. Lauderdale responded

Very glad to hear you had a smooth experience at Lorenzo Nissan Fort Lauderdale. Our team does their best to value everyone's time during servicing. We thank you for the feedback and support.

Lorenzo Nissan Ft. Lauderdale responded

Hello, Thank you for taking the time to leave this review for us. Our Service Team prides itself on the high-quality standards that we maintain and I would like the opportunity to learn more about your experience with us and the feedback you have shared. Could you please email your preferred contact information to me? Sincerely, Ali Dye General Manager Lorenzo Nissan Fort Lauderdale alid@lorenzonissan.com

Lorenzo Nissan Ft. Lauderdale responded

Jean, Please know your feedback is very important to us. I would like the chance to speak with you about your experience with our Service Team regarding the status of your vehicle after services. At your earliest convenience, please send me an email with your contact information so we may discuss this further. Sincerely, Ali Dye General Manager Lorenzo Nissan Fort Lauderdale alid@lorenzonissan.com

Lorenzo Nissan Ft. Lauderdale responded

Thank you for your feedback. We’re glad to hear about your positive experience with the vehicle repair at Lorenzo Nissan Fort Lauderdale.

Lorenzo Nissan Ft. Lauderdale responded

Thank you for recognizing our team. We're glad Larry delivered such a solid experience at Lorenzo Nissan Fort Lauderdale.

Lorenzo Nissan Ft. Lauderdale responded

Hello, Thank you for taking the time to leave us a review. We would like to learn more about your experience with our Service Team when bringing your vehicle in for service. When you have a moment, please reach out to us to further discuss your experience in greater detail. Thank you, Lorenzo Nissan Management Team

Lorenzo Nissan Ft. Lauderdale responded

We are sorry to hear that you've had a bad experience with us. Our goal is to provide the best service possible. After closer review of your transaction, it appears that the team had exhausted all options to provide the necessary help to address and fix the issues you had mentioned. We had multiple options available for you, we offered to replace the car for a newer car with less miles and comparable payment which was declined by you and decided to keep the car you bought. We provided a loaner car while we fixed the issue that was brought to us after the time of purchase and even though the condition at time of purchase didn't have the issue you brought us and was determined to be a damage to the axle after the fact we still agreed to fix it and we did. Also every car over 70,000 miles is sold AS IS with no dealer warranty, we still agreed to fix it because our clients come first. We gave you the option on extending the warranty on it at the time of the sale expressing that is an AS IS car and the importance of getting a Warranty but you had also declined. We apologized for any inconvenience this may have caused but we did do our best to make you happy and the team did go above and beyond to make sure you are pleased.