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Terri Scott
Terri Scott at Town East Ford

Terri Scott

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.7
198 Reviews
4.7

198 Reviews

Write a Review

Dealership Experience

6 yrs, 2 mos

Industry Experience

6 yrs, 2 mos

Languages Spoken

English English

198 Reviews of Terri Scott

October 07, 2024

Dealership Rating
Employee Rating

Service advisor was a great communicator and keep me informed. Over all great experience this time More

by JMW623
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2024

Town East Ford responded

Thank you for your positive feedback! We're thrilled to hear that your service advisor kept you well-informed and that you had a great experience. Communication is key, and we’re glad it made a difference for you. If you need any further assistance or have questions in the future, don’t hesitate to reach out. We look forward to serving you again!

October 05, 2024

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Employee Rating

They are always professional and timely. They keep a personal relationship with their regular clients like myself. More

by billy.titus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chista

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Oct 09, 2024

Town East Ford responded

Thank you so much for your kind words! We’re delighted to hear that our professionalism and timely service have consistently met your expectations. Building personal relationships with valued customers like you is something we take great pride in, and we’re thrilled to know you feel the same. We look forward to continuing to provide you with excellent service during every visit!

October 04, 2024

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Madison was very kind and helpful with the service on my truck. I will definitely return. More

by CHARLOTTEDELEON
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Recommend Dealer
Yes
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Oct 09, 2024

Town East Ford responded

Thank you for your feedback! We're thrilled to hear that Madison provided you with excellent service on your truck. It's always great to know when our team makes a positive impact, and we’re glad to hear you’ll be returning. We look forward to welcoming you back for your next visit! If you ever need anything in the meantime, don’t hesitate to reach out. Safe travels!

October 03, 2024

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The work was done in a timely manner and the service personnel were very knowledgeable and courteous. More

by evergreenacreas
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2024

Town East Ford responded

Thank you for your positive feedback! We’re glad to hear that our team provided timely service and that you found them knowledgeable and courteous. Your satisfaction is our priority, and we look forward to serving you again in the future!

October 03, 2024

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Employee Rating

Jim is always fantastic and gets the job done! The entire teams works to get you in and Jim always communicates updates on your service! Never left wondering and always leaving satisfied. More

by p.chap1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Artrip

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Oct 04, 2024

Town East Ford responded

Thank you for your fantastic review! We're thrilled to hear that Jim and the team consistently provide you with great service and clear communication. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to seeing you again soon!

October 01, 2024

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Employee Rating

Since the Lincoln dealer was much further away for me for service I went to Town East Ford and David in service was very helpful with my Lincoln Corsair service needs. I plan to return to Town East Ford for More

by DBLIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2024

Town East Ford responded

Thank you for your fantastic review! We're so glad to hear that David provided you with exceptional service for your Corsair. It's great to know that you felt your needs were prioritized. We look forward to welcoming you back for your future service needs. Safe travels until then!

October 01, 2024

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Employee Rating

David in service was very helpful and attentive for my Lincoln Corsair service needs. Since there is not a Lincoln dealer close to my home I chose Town East Ford and so far the service has been great! Tha More

by DBLIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2024

Town East Ford responded

Thank you for sharing your experience! We're delighted to hear that David provided helpful and attentive service for your Corsair. We’re committed to ensuring you receive the best care for your vehicle. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again!

October 01, 2024

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Employee Rating

Excellent customer service. Jim , the manager was very helpful. Kept in touch with me throughout the time of my car being at the shop. More

by Ricmunoz95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim

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Oct 02, 2024

Town East Ford responded

Thank you for your wonderful feedback! We're delighted to hear that Jim provided you with excellent customer service and kept you informed during your car's time in the shop. If you have any further needs or questions, please don't hesitate to reach out. We look forward to assisting you again!

October 01, 2024

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Everyone was very polite and out in a reasonable amount of time. I have never had an issue with this location. More

by AMY_MONZ1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2024

Town East Ford responded

Thank you for your positive feedback! We’re thrilled to hear that you had a great experience at our location and that our team was polite and efficient. Your satisfaction is our top priority, and we look forward to serving you again in the future!

September 30, 2024

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Employee Rating

This is my first time to Town East Ford to have service on my Lincoln Corsair. The location was better for me instead of a Lincoln dealership and David was very helpful. Thanks More

by DBLIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David

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Oct 01, 2024

Town East Ford responded

Thank you for choosing us for your service needs! We’re glad to hear that David was able to assist you and that our location worked out well for you. We appreciate your feedback and look forward to seeing you again for any future service on your Lincoln!

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