Terri Scott
Terri Scott at Town East Ford

Terri Scott | Page 4

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.7
197 Reviews
4.7

197 Reviews

Write a Review

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

197 Reviews of Terri Scott

September 13, 2024

Dealership Rating
Employee Rating

Had an emergency while hauling horses long distance in the Texas heat and this service team was fabulous! More

by aggiedvm97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Town East Ford responded

Thank you for sharing your experience! We’re delighted to hear that our service team was able to assist you effectively during your emergency. We understand how stressful such situations can be, especially in the Texas heat, and we’re glad we could provide the support you needed. If there’s anything else we can do for you, please don’t hesitate to reach out. Safe travels and best wishes!

September 13, 2024

Dealership Rating
Employee Rating

Service at time of visit was excellent. Except having a manager return my voicemail twice More

by mpuentes43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Town East Ford responded

Thank you for your feedback! We’re glad to hear that you had an excellent service experience during your visit. If you need any further assistance or have additional concerns, please feel free to reach out. We appreciate your patience and look forward to serving you better in the future.

September 13, 2024

Dealership Rating
Employee Rating

Quick appointments, great service. Employees are friendly, good pricing. Making an appointment was easy and they explained what they would do More

by ywiggins2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Town East Ford responded

Thank you for your fantastic review! We’re delighted to hear that you had a positive experience with our quick appointments, great service, and friendly staff. We’re also glad that our team provided clear explanations and offered good pricing. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again!

September 12, 2024

Dealership Rating
Employee Rating

A good place to buy a ford. Good people to work with and do Bis with in this area. More

by GMARTIN158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2024

Town East Ford responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with us. It’s great to know you found our team to be helpful and professional. If you have any future needs or questions, please don’t hesitate to reach out. We look forward to serving you again!

September 12, 2024

Dealership Rating
Employee Rating

Terri and the staff were very friendly and professional. I was in and out in no time. More

by mstason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2024

Town East Ford responded

Thank you for your feedback! We’re delighted to hear that Terri and the team provided you with a friendly and efficient experience. If you need anything else, feel free to reach out. We look forward to serving you again!

September 12, 2024

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Employee Rating

They are very friendly and kind I really appreciate it and thank you for your service. More

by ramartinez290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2024

Town East Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We appreciate your gratitude and are here to assist you whenever you need. Thank you for choosing us and for your support!

September 12, 2024

Dealership Rating
Employee Rating

GREAT CUSTOMER SERVICE! ! THEY REALLY WAS CONCERNED & MADE SURE I WALKED AWAY HAPPY! THEY KEPT CHECKING ON ME & INFORMING ME OF WHATS GOING ON.. THANK YOU TOWNEAST FOR More

by JAMESSCOGGINS43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2024

Town East Ford responded

Thank you for your fantastic feedback! We're delighted to hear that our service team provided you with excellent care and kept you informed throughout the process. Your satisfaction is our top priority, and it’s great to know that we were able to meet your expectations. If you need anything else or have more feedback to share, please feel free to reach out. Thanks for choosing Town East Ford!

September 11, 2024

Dealership Rating
Employee Rating

The best car buying experience I have ever had they did everything possible to make sure we got a great deal and made everything so easy I definitely recommend town East ford to all my friend s and family. More

by Mr.Estrada
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cas Rooney , Caleb Vroonland

Sep 12, 2024

Town East Ford responded

Thank you so much for your fantastic review! We’re thrilled to hear that you had the best car-buying experience with us and that our team, from the receptionist to the sales staff and management, went above and beyond to ensure you got a great deal. Your kind words and recommendation mean a lot to us. We’re proud of our team’s dedication and commitment to providing excellent service. Thank you for choosing Town East Ford, and we look forward to serving you and your friends and family in the future!

September 09, 2024

Dealership Rating
Employee Rating

Service was. 5 star. Advisor 5 star. Glad I did business with town east ford More

by sammycolgrovesr74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a 5-star experience with both our service and advisor. Your satisfaction is our top priority, and we're glad to have met your expectations. If you need anything else in the future, don’t hesitate to reach out. Thank you for choosing us!

September 08, 2024

Dealership Rating
Employee Rating

I have been taking my truck to the service department since I had it the service is good but rewards should be better for repeat customer. More

by MBROWN2151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

Town East Ford responded

Thank you for being a loyal customer and for your positive feedback on our service. We appreciate your suggestion regarding rewards for repeat customers and will take it into consideration as we work to improve our programs. If there's anything specific we can do to enhance your experience, please let us know. We look forward to continuing to serve you!

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