Terri Scott | Page 15

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a great service experience. It's especially rewarding to know that our service advisor was helpful, friendly, and got your car finished quickly. At Town East Ford, we strive to provide exceptional service in a timely manner. We appreciate you recognizing our team's efforts! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for the enthusiastic review! We're thrilled you loved your service experience and would recommend us with a perfect 10/10 rating! That means a lot to the entire team. At Town East Ford, we strive to provide exceptional service in a friendly atmosphere, and it sounds like we hit the mark! We look forward to seeing you again at Town East Ford!

Town East Ford responded

Thank you for the terrific review! We're delighted to hear you were pleased with your service experience. It sounds like Austin, the service representative, really impressed you! We appreciate you mentioning that he was both curious and knowledgeable. A good service rep is one who asks clarifying questions to understand your needs fully and has the expertise to address them. We'll be sure to pass on your kind words to Austin. Thank you for choosing Town East Ford!

Town East Ford responded

Thank you so much for the awesome review! We're thrilled to hear that you had a great overall experience. It's fantastic to know you were able to get an appointment quickly and that Erica kept you well-informed throughout the process. We appreciate you recognizing both the efficiency and clear communication. Our team takes pride in completing work accurately and to a high standard, so we're happy to hear everything was done well for your vehicle. Thanks again for choosing Town East Ford!

Town East Ford responded

Thank you for the fantastic review! We appreciate you choosing Town East Ford for your repairs, and we're thrilled to hear you had a positive experience. It sounds like David, our service advisor who checked you in, made a great first impression with his friendly demeanor. We appreciate you mentioning your enjoyable conversation with him. Christa Harris, the service consultant who checked you out, is another example of the friendly team we have here. At Town East Ford, we take pride in creating a welcoming and clean environment for our customers. We're happy to hear you noticed! Knowing you'll continue to use Town East Ford for your repairs means a lot to us. Thank you again for choosing Town East Ford!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear you had an awesome experience with great customer service, helpful staff, and clear communication. At Town East Ford, we strive to make the car buying process as positive and informative as possible. We appreciate you recognizing our team's efforts. Knowing you would definitely come back again means a lot to us! Thank you again for choosing Town East Ford!

Town East Ford responded

Thank you for your positive feedback about your experience! We are happy to hear that Jim was helpful during your visit. We look forward to seeing you at your next service visit!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that we delivered exceptional service on all fronts. Having the vehicle you wanted in stock and working efficiently to get you on the road quickly is exactly what we aim for. It means a lot to us that you felt our service exceeded your expectations! Thank you again for choosing Town East Ford! We look forward to seeing you again in the future for your service needs.

Town East Ford responded

Wow! Thank you so much for the outstanding review! We are incredibly impressed to hear about your experience with our service department manager. It sounds like they went above and beyond to ensure everything was taken care of for you, exactly as promised. That's exactly the kind of service we strive for at Town East Ford. Thank you again for choosing Town East Ford! We look forward to seeing you again next time your vehicle needs service.