Terri Hibbard

Colin Grindly took us for the test drive because Ken Lucas had to leave shortly after showing the car. Neither knew much about this mild hybrid, but we had already done our research. Colin was pleasan Lucas had to leave shortly after showing the car. Neither knew much about this mild hybrid, but we had already done our research. Colin was pleasant and Ken was terse and unhelpful. While purchasing the CPO 2021 GLS450, I asked Ken for a copy of the last maintenance shop record and and he said it was policy not to give such records. He said everything was on Carfax. So I asked why was an airbag just replaced. He then gave me the shop record with no mention of an airbag. Financer Harry tried rushing thru signatures, then spent a boringly long time on extended warranties, prepaid maintenance, tire protection. He failed to have our bank draft faxed with both sides, so that snarled financing for a week. Concierge Brandon was polite and showed us features of the car. However, he could not explain how the anti-theft features worked and promised to call and tell us. After a week of no callback, I phoned Brandon and told him how it works. He did help us through programming the homelink feature because the instructions in the manual were in error. We love the car - the staff was average to disappointing in their performance. More

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Incredible Service and Communication. Entire Mercedes-Benz team was great, and Frank Deluca was incredible. Entire Mercedes-Benz team was great, and Frank Deluca was incredible. More

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Everything done “ to the letter “ Showroom well kept- new vehicles accessible to view I’ll be back for my instructions because I was sick and didn’t want to expose anyone. new vehicles accessible to view I’ll be back for my instructions because I was sick and didn’t want to expose anyone. More

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My experience at Bonita Springs Mercedes isn’t our first and it won’t be our last. It was truly fabulous. Both Frank and Joe were super attentive and made the sales experience as smooth as possible. All sta and it won’t be our last. It was truly fabulous. Both Frank and Joe were super attentive and made the sales experience as smooth as possible. All staff that I came in contact with were courteous and professional. I especially loved how well my two young children were welcomed at the dealership. Our vehicle was detailed and looks brand new . Overall, I left a happy 10th time Benz owner! I love my new car! Mr. Frank and your dedication to customer satisfaction is unmatched and your dealership would definitely be a place I would retire, the atmosphere is truly superb. Thank you Again and Again Vincenz with the Benz!!!! More

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Great Service— it was a very pleasant experience when we bought our vehicle and they did a great job on our service appointment bought our vehicle and they did a great job on our service appointment More

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