Kenneth Lucas

This Mercedes dealership has the best customer service I have ever experienced. Upon entrance I was immediately greeted with a smile and hello from the receptionist who escorted me to Mr. Lucas. Already m have ever experienced. Upon entrance I was immediately greeted with a smile and hello from the receptionist who escorted me to Mr. Lucas. Already meeting with a customer, Mr. Lucas escorted me to the desk of Anthony Demosthenes. One hour later I was driving off the lot with a new GLC 300. It was the most seamless and satisfying car purchase I have ever made at age 76! More

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Very responsive and timely. Great follow-up This is my submission and requiring me to have to put in 15 words is annoying!! Great follow-up This is my submission and requiring me to have to put in 15 words is annoying!! More

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Len and his associates Worked with me to get the car I wanted at a good price. Very nice showroom and coffee area. Ken addressed all my needs in a professional way. F&I was courteous, efficient. Would d wanted at a good price. Very nice showroom and coffee area. Ken addressed all my needs in a professional way. F&I was courteous, efficient. Would definitely recommend. More

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Picked up a nail on drive home. Ken and Marco were able to coordinate new tire next day at another dealership Thanks TD Ken and Marco were able to coordinate new tire next day at another dealership Thanks TD More

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Can my salesman did a great job explaining all the features of my car. I wouldn’t hesitate to go back and work with Ken again. features of my car. I wouldn’t hesitate to go back and work with Ken again. More

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Ken was knowledgeable. Took a few trip to manager to get details worked out but overall good experience. Gentleman who explained car details was excellent and knew all abo Took a few trip to manager to get details worked out but overall good experience. Gentleman who explained car details was excellent and knew all about the car and how to get it set up for my like/fislikes. More

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The entire negotiating experience was transparent and handled remotely through text and email, which made the process incredibly convenient. Ken went above and beyond to answer all of my questions and pa handled remotely through text and email, which made the process incredibly convenient. Ken went above and beyond to answer all of my questions and patiently recorded detailed videos of the vehicle since I was unable to see it in person. The dealership even arranged private transportation to deliver the vehicle directly to my home nearly 150 miles away. If you are shopping for a Mercedes and appreciate straightforward people who respect your time, I would definitely recommend checking out Mercedes Benz of Bonita Springs and asking for Ken. More

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I had a great experience working with Ken . .He was friendly, professional, knowledgeable, and very easy to work with. Very happy with my new car. Thank you Ken .He was friendly, professional, knowledgeable, and very easy to work with. Very happy with my new car. Thank you Ken More

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Everyone did a great job of making sure I had a good experience. Five stars for Ken. experience. Five stars for Ken. More

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As a loyal Mercedes Benz owner for many years I have to recommend and recognize this dealership and specifically Ken Lucas. From the purchase of my vehicle to a recent interior repair that he went above an recommend and recognize this dealership and specifically Ken Lucas. From the purchase of my vehicle to a recent interior repair that he went above and beyond to make right , he is the reason I will continue to do business with MBBS now and in the future . It speaks to the quality of their business to have someone like Ken working for them . He truly is an asset to this dealership . I will also continue recommend him and the dealership to my family and colleagues that are Mercedes customers. More

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