xx wrote a sticky note that said I was the most handsome
guy In the whole world
guy In the whole world
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by DRIZZLE DAZZLE
Nov 20, 2024 -
Herb Chambers Toyota of Boston responded
This review means more to our team than you know! Thank you for being a loyal customer! - Herb Chambers Toyota of Boston
Service was excellent and wait was just 2 hours.
Complimentary coffee and snack available and not too crowded.
Complimentary coffee and snack available and not too crowded.
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by GR
Service Price Transparency
Nov 18, 2024 -
Herb Chambers Toyota of Boston responded
We're delighted to hear you enjoyed the excellent service and amenities at Herb Chambers Toyota of Boston. Thank you for sharing your experience, and we hope to see you again in the future!
Long wait times even with appointments, and they always
try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go b
try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go back and said they can't pass me for my window tints even though they passed me last year with the same exact tints.
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by Ajv318
Service Price Transparency
Nov 11, 2024 -
Herb Chambers Toyota of Boston responded
Thank you for the review. We regret any frustration or inconvenience you experienced during your recent visit. Please contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com
Always excellent dependable service.
The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait.
The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait.
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by SDEG
Oct 23, 2024 -
Herb Chambers Toyota of Boston responded
Thank you for your continued trust in Herb Chambers Toyota of Boston! We're delighted to know you've had consistently excellent service experiences with us. Your recommendation means a lot, and we look forward to serving you again soon!
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by Uriberaldy988
Sep 27, 2024 -
Herb Chambers Toyota of Boston responded
We're glad to hear you had a positive experience at Herb Chambers Toyota of Boston! Thanks for the review!
I recently had a very disappointing experience with
Tereza Guzman, a customer service representative at Toyota. Her approach was incredibly rude and condescending, making the entire interaction frustra
Tereza Guzman, a customer service representative at Toyota. Her approach was incredibly rude and condescending, making the entire interaction frustrating and unpleasant. Instead of addressing my concerns professionally, she seemed dismissive and unhelpful, leaving me with a negative impression of Toyota’s customer service.
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by iamalantam
Service Price Transparency
Sep 09, 2024 -
Herb Chambers Toyota of Boston responded
Thank you for the review. I'm sorry to hear that this experience didn't leave you with a better impression of our dealership and will make sure your feedback gets addressed with the appropriate members of our team. If you have any additional questions or concerns you'd like to discuss, please feel free to contact me directly. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com
I have been to multiple Toyota dealers for service, and
this one was the worst service experience I have had. The service representative, Tereza Guzman, was extremely impatient and eager to sell. This was
this one was the worst service experience I have had. The service representative, Tereza Guzman, was extremely impatient and eager to sell. This was my first time and would be my last time doing service maintenance here. I definitely recommend going to other places to do service.
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by yinyi1993sz
Aug 27, 2024 -
Herb Chambers Toyota of Boston responded
I'm sorry to hear about your experience with our service department. We strive for excellent customer service and it's clear we fell short this time. Your feedback is important, and we'd like the opportunity to make things right if you're open to it. Please reach out at your convenience so we can discuss further. Thank you, Howie Reske - General Manager - hreske@herbchambers.com
Yesterday I did oil change the customer service was
helpful I like the work they do thanks
helpful I like the work they do thanks
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by Laafar
Service Price Transparency
Aug 16, 2024 -
Herb Chambers Toyota of Boston responded
Thank you for the kind review! We're happy to hear you had a great experience with our team here at Herb Chambers Toyota of Boston and we hope to see you again next time!
Was trying to contact the service person to find out when
the car could be ready so I could arrange a ride. Sent out text message and made phone calls, simply no response!
the car could be ready so I could arrange a ride. Sent out text message and made phone calls, simply no response!
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by xunchen88
Service Price Transparency
Jul 19, 2024 -
Herb Chambers Toyota of Boston responded
Thank you for the review. We strive to be responsive and helpful, so it's disappointing to hear this wasn't your experience. Your feedback is appreciated and will be addressed with our team so we can take steps to improve our communication moving forward. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com
My experience with Herb Chambers Toyota Allston has
always been a pleasant one, however I do not recommend Tereza Guzman. Not only did she dismiss my concerns, she also gave me incorrect information ab
always been a pleasant one, however I do not recommend Tereza Guzman. Not only did she dismiss my concerns, she also gave me incorrect information about my car. She made the already stressful experience of dealing with car issues an even more stressful one.
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by ituaeghe
Jul 08, 2024 -
Herb Chambers Toyota of Boston responded
We're sorry to hear about your recent experience. It's important that all our team members provide accurate information and address customer concerns properly, so this feedback is concerning. We would like the opportunity to make things right for you; please reach out at your convenience. Thank you, Howie Reske - General Manager - hreske@herbchambers.com