Tereza Guzman
Tereza Guzman at Herb Chambers Toyota of Boston

Tereza Guzman

Service Advisor

Herb Chambers Toyota of Boston

32 Brighton Ave
Boston, MA 02134

4.1
106 Reviews
4.1

106 Reviews

Write a Review

106 Reviews of Tereza Guzman

November 19, 2024

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Employee Rating

xx wrote a sticky note that said I was the most handsome guy In the whole world More

by DRIZZLE DAZZLE
Recommend Dealer
Yes
Nov 20, 2024

Herb Chambers Toyota of Boston responded

This review means more to our team than you know! Thank you for being a loyal customer! - Herb Chambers Toyota of Boston

November 16, 2024

Dealership Rating
Employee Rating

Service was excellent and wait was just 2 hours. Complimentary coffee and snack available and not too crowded. More

by GR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Herb Chambers Toyota of Boston responded

We're delighted to hear you enjoyed the excellent service and amenities at Herb Chambers Toyota of Boston. Thank you for sharing your experience, and we hope to see you again in the future!

November 08, 2024

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Employee Rating

Long wait times even with appointments, and they always try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go b More

by Ajv318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gary Francois

Nov 11, 2024

Herb Chambers Toyota of Boston responded

Thank you for the review. We regret any frustration or inconvenience you experienced during your recent visit. Please contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

October 22, 2024

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Employee Rating

Always excellent dependable service. The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait. More

by SDEG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Herb Chambers Toyota of Boston responded

Thank you for your continued trust in Herb Chambers Toyota of Boston! We're delighted to know you've had consistently excellent service experiences with us. Your recommendation means a lot, and we look forward to serving you again soon!

September 26, 2024

Dealership Rating
Employee Rating

Very very good i like abcsdkghrogjdjeifjdjdjrjrjr fuejfjdjdjjdrjf fjdkdkdkjdjdjd dbjdjdjdjdjd d dbdbdbdbd dbbfdjdjdjjdjd ddjdjdjd djdbdbdbd djdjdjd More

by Uriberaldy988
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Rivas

Sep 27, 2024

Herb Chambers Toyota of Boston responded

We're glad to hear you had a positive experience at Herb Chambers Toyota of Boston! Thanks for the review!

September 06, 2024

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Employee Rating

I recently had a very disappointing experience with Tereza Guzman, a customer service representative at Toyota. Her approach was incredibly rude and condescending, making the entire interaction frustra More

by iamalantam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2024

Herb Chambers Toyota of Boston responded

Thank you for the review. I'm sorry to hear that this experience didn't leave you with a better impression of our dealership and will make sure your feedback gets addressed with the appropriate members of our team. If you have any additional questions or concerns you'd like to discuss, please feel free to contact me directly. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

August 25, 2024

Dealership Rating
Employee Rating

I have been to multiple Toyota dealers for service, and this one was the worst service experience I have had. The service representative, Tereza Guzman, was extremely impatient and eager to sell. This was More

by yinyi1993sz
Recommend Dealer
No
Aug 27, 2024

Herb Chambers Toyota of Boston responded

I'm sorry to hear about your experience with our service department. We strive for excellent customer service and it's clear we fell short this time. Your feedback is important, and we'd like the opportunity to make things right if you're open to it. Please reach out at your convenience so we can discuss further. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

August 15, 2024

Dealership Rating
Employee Rating

Yesterday I did oil change the customer service was helpful I like the work they do thanks More

by Laafar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Herb Chambers Toyota of Boston responded

Thank you for the kind review! We're happy to hear you had a great experience with our team here at Herb Chambers Toyota of Boston and we hope to see you again next time!

July 19, 2024

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Employee Rating

Was trying to contact the service person to find out when the car could be ready so I could arrange a ride. Sent out text message and made phone calls, simply no response! More

by xunchen88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 19, 2024

Herb Chambers Toyota of Boston responded

Thank you for the review. We strive to be responsive and helpful, so it's disappointing to hear this wasn't your experience. Your feedback is appreciated and will be addressed with our team so we can take steps to improve our communication moving forward. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

July 05, 2024

Dealership Rating
Employee Rating

My experience with Herb Chambers Toyota Allston has always been a pleasant one, however I do not recommend Tereza Guzman. Not only did she dismiss my concerns, she also gave me incorrect information ab More

by ituaeghe
Service Communication
Recommend Dealer
No
Jul 08, 2024

Herb Chambers Toyota of Boston responded

We're sorry to hear about your recent experience. It's important that all our team members provide accurate information and address customer concerns properly, so this feedback is concerning. We would like the opportunity to make things right for you; please reach out at your convenience. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

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