Teresa Adams

I have no issue with the sales staff. When dealing with them, they have been easy to get along with. The service department has been the issue. I made an appointment for a couple items th When dealing with them, they have been easy to get along with. The service department has been the issue. I made an appointment for a couple items that had not been addressed during the previous service. Dropped my vehicle off at 7 in the morning on a Friday. It took me until the afternoon the following Wednesday to get ahold of Ryan and find out the shop was backed up and my truck hadn’t even made in to diagnosis yet. On two different occasions he had told me he would call back with an update and didn’t. I had also had two other people tell me he would call me back and he didn’t. I understand shops get backed up, but at least have the xxxxx to pick up the phone and tell me. I can accept that. I shouldn’t have to chase him over the phone, over multiple days for him to finally tell me. Because he had not been forthright and upfront, I took my vehicle to another shop. Despite the fact that one of the issues I was having was likely caused by their tech when he was trying to address one of my original concerns. More

by jeffrey.w.henderson Verified Customer Verified Customer

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Everything went smooth, finance was fast and easy. Everyone was friendly and helpful. My car is great Everyone was friendly and helpful. My car is great More

by travisburger Verified Customer Verified Customer

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Sold me xxxxty xxx car Mercedes Benz that really wasn't worth the 5 grand I spent worth the 5 grand I spent More

by mixshop918 Verified Customer Verified Customer

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I took my 2022 Ram 1500 in for safety recall (75B/NHTSA 24V-653). I had 1500 miles still left before my next service but I decided to have that done anyway. I was at the dealership for 2 hours 45 minutes. 24V-653). I had 1500 miles still left before my next service but I decided to have that done anyway. I was at the dealership for 2 hours 45 minutes. After I texted the Service Advisor to ask them if they were close to being finished he showed up to tell me they could not do the recall because RAM recalled that recall. That being the case why was I at the dealership for almost 3 hours? The service should have taken less than an hour. I think they forgot about me as I sat in the service lounge. The dealership should have known well in advance and informed me that the recall was not available at this time. I would have waited to bring it in. More

by zrpb03 Verified Customer Verified Customer

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Friendly, fast, efficient Really easy to deal with and great communication throughout the entire process great communication throughout the entire process More

by RXDJLEES Verified Customer Verified Customer

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Didn’t follow protocol of Assessing my car before fixing my recalls on my car we previously discussed about having to have it for an hour and have me wait at the dealership because I’m in a wheelchair and I my recalls on my car we previously discussed about having to have it for an hour and have me wait at the dealership because I’m in a wheelchair and I have a service dog. When I arrived and saw the situation, they changed what we had previously spoken about and said that I could just leave and they could put the order in for the parts. at my appointment I was told to come and leave my car as soon as it opened for the entire day so they would have enough time to complete the recalls. Just tell me an hour before close that they are going to start in the morning because they need a few hours even thought they’ve had my car for ten hrs at this point. When I retrieved my car, it was parked outside the service center unlocked and unsupervised and I have thousands of dollars and aftermarket stereo equipment that could’ve gotten stolen. Immediately, after driving off the lot, my speedometer was sticking and all the Stuff on my dash was not working properly, and I also found a spiced wire in the floorboard with one of my dash lights on it. I have since attempted calling the dealership two or three separate occasions and was unable to reach anyone to ask why they were under my dash in the first place. altogether bad experience . And I don’t feel secure that my car was correctly fixed. I just felt rushed out and that my car was probably half assed done for the moment to say they did it and get me out of their hair. More

by Haley Verified Customer Verified Customer

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Completely ridiculous finance policy. I ask that I can pay partly for repair of my truck but they can’t do anything to help me. I’m struggling financial situation right now and currently I ask that I can pay partly for repair of my truck but they can’t do anything to help me. I’m struggling financial situation right now and currently work 2 jobs. More

by duenguyen1227 Verified Customer Verified Customer

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After meeting Mr Ryan Scott for the first time as my new service advisor, I felt very comfortable and very satisfied with how he handled my service repair for my Chrysler 300. He did a very good job on work service advisor, I felt very comfortable and very satisfied with how he handled my service repair for my Chrysler 300. He did a very good job on working on how to make things much easier for me as a customer to apply a 15% discount and to work with my extended warranty insurance. Ryan is very knowledgeable and very intelligent when it comes to caring for your car service. I hope to see him in the near future I think he's going to make a great employee and will be a great asset to CDJR. I had a really nice experience with him and all of the people I encountered. Thank you so much, Jeffery Roeder. More

by jefferyroederjfr7 Verified Customer Verified Customer

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I was attended to quickly. Car service was completed in a timely manner. Had to pay a processing fee in order to pay with my credit card, which I wasn’t thrilled about. Car service was completed in a timely manner. Had to pay a processing fee in order to pay with my credit card, which I wasn’t thrilled about. More

by bhowlin1 Verified Customer Verified Customer

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You have nothing but liars and worthless lying rednecks that work there. I would not do business with you on a bet! that work there. I would not do business with you on a bet! More

by montyspeakman Verified Customer Verified Customer

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