Telesha Williams
Telesha Williams at Gary Rome Kia
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Telesha Williams

Business Development Manager

Gary Rome Kia

809 Enfield Street
Enfield, CT 06082

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4.7
42 Reviews
4.7

42 Reviews

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42 Reviews of Telesha Williams

December 18, 2024

Dealership Rating
Employee Rating

Awful. Every single time I have to bring my car in, it’s an AWFUL experience. Your staff is rude, unhelpful, and stupid. You don’t even fix the things that More

by JONATHANASKEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 18, 2024

Gary Rome Kia responded

Thank you for bringing this to our attention, Jonathan, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 10, 2024

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Employee Rating

JJ was amazing . Helped me with any questions and made it an easy choice to purchase my new 2025 Kia Telluride More

by Roberto
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Justin Jackson

Nov 11, 2024

Gary Rome Kia responded

Quality customer service is always our number one priority, and we're happy to hear that JJ met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

October 31, 2024

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Employee Rating

The way I was treated by the woman working the service center desk when I came to pick up my car on Thursday, October 24 at 5:55pm was extremely disappointing. I am now planning on trading in my Kia and More

by dct.okie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 31, 2024

Gary Rome Kia responded

Thank you for taking the time to share your experience with our service personnel. We are deeply sorry for the way you were treated during your recent visit. Your description of feeling accused, disrespected, and unwelcome is truly concerning and does not reflect the level of service we strive to provide. We understand that your visit was supposed to be straightforward and stress-free, and we regret that it turned out otherwise. Please know that we take this feedback seriously and have taken steps to not only address it directly, but also coach on how to ensure such incidents do not happen again. Our goal is always to create a positive and welcoming environment for all our customers, and it is clear that we missed the mark in this instance. We would appreciate the opportunity to discuss this further and make things right. Please feel free to reach out to us directly at 860-253-4753 and ask for myself, Ivy the service director, so we can personally address your concerns. Thank you for bringing this to our attention and helping us improve. Ivy Velez Service Director

October 27, 2024

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Employee Rating

Professional, Friendly, Courteous, They treat you like Family! An Awesome car buying experience! Check it out! You'll be glad you did!!! More

by ED.4667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2024

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

October 01, 2024

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Pleasant, service was on time, waiting room was clean and enjoyable, service was faster then expected. More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 29, 2024

Dealership Rating
Employee Rating

This is about my 15th new car bought over 65 years and I will tell you that Justin totally made my experience Excellent. He asked me specific questions of what I wanted. Thank you. More

by charles.travali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 29, 2024

Gary Rome Kia responded

Thank you, Charles, for sharing your experience with us! We're happy to hear it went well with Justin and truly appreciate your feedback.

September 03, 2024

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Employee Rating

Everything about the buying experience was great. From shopping to purchase, everything was easy. John is a great sales representative and Shaun made finance very easy. I highly recommend Gary Rom More

by VANDALCT1971
Recommend Dealer
Yes

Other Employees Tagged: Shaun Stevens , John Bruso

Sep 04, 2024

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that John and Shaun delivered such a great experience!

August 24, 2024

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Employee Rating

D'Angelo was amazing getting me the deal I was looking for! I felt at complete ease through the whole trade in process. More

by KELS24DAWN
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dangelo Sanchez

Aug 25, 2024

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Dangelo delivered such a great experience!

August 20, 2024

Dealership Rating
Employee Rating

Justin was amazing (as was Telesha who stepped out of her comfort zone and took on the role of a salesperson while we waited for our official sales person to arrive) ; very personable, knowledgeable, and acc More

by HALORHIGHWATER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Martin, Shaun Stevens

Aug 20, 2024

Gary Rome Kia responded

Thank you so much for your kind words for Justin and Telesha, and for taking the time to leave us this wonderful feedback!

June 25, 2024

Dealership Rating
Employee Rating

Merissa McClain was a huge help and made the process easy and trouble free. She researched my warranty, special ordered the part, and scheduled the repair in the quickest time possible. She even had a recall More

by D-LAVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2024

Gary Rome Kia responded

Thank you! Merissa and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

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