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Telesha Williams

Overview Reviews (45) Inventory (165)

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Telesha Williams

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Telesha Williams

Business Development Manager

Gary Rome Kia

809 Enfield Street
Enfield, CT 06082

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4.8

45 Reviews

Overview Reviews (45) Inventory (165)

4.8

45 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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45 Reviews of Telesha Williams

February 01, 2025

Dealership Rating

Employee Rating

The best experience I have ever had at a dealer. Dan was very attentive and honest and the sales manager was personable and made me feel comfortable when I was there. Couldn't be happier with my 202 Dan was very attentive and honest and the sales manager was personable and made me feel comfortable when I was there. Couldn't be happier with my 2024 EV6. Thank you!! More

by ERINLTOURTELOTTE

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Nathan, Shaun Stevens

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January 22, 2025

Dealership Rating

Employee Rating

Willing to take all the time necessary and follow up on questions. Also they did not make me feel pressured. questions. Also they did not make me feel pressured. More

by IMJPERON

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shaun Stevens

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Jan 23, 2025 -

Gary Rome Kia responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Gary Rome Kia!

January 05, 2025

Dealership Rating

Employee Rating

The only issue was when we picked up the car the dealer prep wasn’t the best. prep wasn’t the best. More

by LORIBRACK88

Verified Customer

Sales Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Steve Liptak, Shaun Stevens , Justin Jackson

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Jan 06, 2025 -

Gary Rome Kia responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Lori, feel free to contact us at your convenience.

December 18, 2024

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Employee Rating

Awful. Every single time I have to bring my car in, it’s an AWFUL experience. Your staff is rude, unhelpful, and stupid. You don’t even fix the things that Every single time I have to bring my car in, it’s an AWFUL experience. Your staff is rude, unhelpful, and stupid. You don’t even fix the things that it has been brought in to fix. More

by JONATHANASKEW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: David Nathan, Dangelo Sanchez, Justin Martin, Steve Liptak, Brianna Zemrock, Karissa Leduc, Vanessa Williams, Shaun Stevens, Denise Carr

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Dec 18, 2024 -

Gary Rome Kia responded

Thank you for bringing this to our attention, Jonathan, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 10, 2024

Dealership Rating

Employee Rating

JJ was amazing . Helped me with any questions and made it an easy choice to purchase my new 2025 Kia Telluride Helped me with any questions and made it an easy choice to purchase my new 2025 Kia Telluride More

by Roberto

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Jackson

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Nov 11, 2024 -

Gary Rome Kia responded

Quality customer service is always our number one priority, and we're happy to hear that JJ met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

October 31, 2024

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Employee Rating

The way I was treated by the woman working the service center desk when I came to pick up my car on Thursday, October 24 at 5:55pm was extremely disappointing. I am now planning on trading in my Kia and center desk when I came to pick up my car on Thursday, October 24 at 5:55pm was extremely disappointing. I am now planning on trading in my Kia and spreading the word to family and friends to AVOID this is particular dealership at all costs. I know what it’s like to work in customer service and I know how you are suppose to treat people and that is not it. I was accused of trying to “claim someone else’s car” as in steal someone else’s car because I touched the top of the Kia keys I thought were mine on the counter. And then she proceeded to scold me on that. I was very happy when I entered the dealership. I was shaking, upset and full of anxiety when leaving. I said hi and smiled and was very courteous. I am so so sorry I mistakenly thought the key was mine and pointed to the top of it. Did she think I was going to run out in the parking lot full of a hundred Kia’s and just press the button til I found the one to steal. The fact she even had the audacity to insinuate that is infuriating. I have spend at least 60 thousand dollars at that dealership. SHAMEFUL to be treated that way. That is no way to treat a person, nevermind a customer. More

by dct.okie

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Oct 31, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your experience with our service personnel. We are deeply sorry for the way you were treated during your recent visit. Your description of feeling accused, disrespected, and unwelcome is truly concerning and does not reflect the level of service we strive to provide. We understand that your visit was supposed to be straightforward and stress-free, and we regret that it turned out otherwise. Please know that we take this feedback seriously and have taken steps to not only address it directly, but also coach on how to ensure such incidents do not happen again. Our goal is always to create a positive and welcoming environment for all our customers, and it is clear that we missed the mark in this instance. We would appreciate the opportunity to discuss this further and make things right. Please feel free to reach out to us directly at 860-253-4753 and ask for myself, Ivy the service director, so we can personally address your concerns. Thank you for bringing this to our attention and helping us improve. Ivy Velez Service Director

October 27, 2024

Dealership Rating

Employee Rating

Professional, Friendly, Courteous, They treat you like Family! An Awesome car buying experience! Check it out! You'll be glad you did!!! Family! An Awesome car buying experience! Check it out! You'll be glad you did!!! More

by ED.4667

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Nathan, Mary Lavelli, Shaun Stevens

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Oct 27, 2024 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

October 01, 2024

Dealership Rating

Employee Rating

Pleasant, service was on time, waiting room was clean and enjoyable, service was faster then expected. enjoyable, service was faster then expected. More

by NO20

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 02, 2024 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 29, 2024

Dealership Rating

Employee Rating

This is about my 15th new car bought over 65 years and I will tell you that Justin totally made my experience Excellent. He asked me specific questions of what I wanted. Thank you. will tell you that Justin totally made my experience Excellent. He asked me specific questions of what I wanted. Thank you. More

by charles.travali

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Nathan, Justin Martin, Steve Liptak, Brianna Zemrock, Shaun Stevens, Denise Carr

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Sep 29, 2024 -

Gary Rome Kia responded

Thank you, Charles, for sharing your experience with us! We're happy to hear it went well with Justin and truly appreciate your feedback.

September 03, 2024

Dealership Rating

Employee Rating

Everything about the buying experience was great. From shopping to purchase, everything was easy. John is a great sales representative and Shaun made finance very easy. I highly recommend Gary Rom From shopping to purchase, everything was easy. John is a great sales representative and Shaun made finance very easy. I highly recommend Gary Rome Kia. More

by VANDALCT1971

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shaun Stevens , John Bruso

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Sep 04, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that John and Shaun delivered such a great experience!

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