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Lexus of Orlando

Orlando, FL

3.5
191 Reviews

5725 Major Blvd

Orlando, FL

32819

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191 Reviews of Lexus of Orlando

July 09, 2024

Horrible dealership, sales manager calls me from different number pretending to be somebody else and treats me like I am a telemarketer. More

by ricardotejeda97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Huimei "Mei" Hu
June 13, 2024

I purchase an NX350 at Lexus of Orlando and my buying experience was outstanding. I was greeted by Marie who is a very knowledgeable product specialist. She exuded genuine joy in doing her job and her More

by pfcpfc2440
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
"Marie". Aivlys Morales, Product Specialist; Gisell Soto, Sales Manager; Everett Kimble
April 23, 2024

Everything works fine while they are speed selling you a car, but once you have the vehicle, you cannot get anyone on the phone in person to address your issues. They don’t return calls. They don’t answer e More

by Srcurry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Everett Kimble, Steven Persaud, Luis Jurado
Apr 23, 2024 -

Lexus of Orlando responded

Thank you for sharing your feedback regarding your recent visit to our dealership. We are currently reviewing your comments and if you would like to provide additional information, please contact Silvia Mickle at Silvia.Mickle@lexusoforlando.com.

April 15, 2024

Great customer service! Mauricio was an excellent person to work with he was very professional and helpful More

by Latiecethomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Almeida, Diego Perlaza, Mauricio Abadia
March 24, 2024

What a great experience. Mauricio and Diego were amazing to work with. Professional and highly recommended. More

by Lily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda and Diego, Brian Hendricks, Mauricio Abadia
March 18, 2024

Tried to buy a truck from Lexus of Orlando. Dealer said truck was eligible for financing through Toyota Financial and got me to apply through the dealers website. Finance manager took the toy More

by Crook Catcher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Everett Kimble - finance , Gary Gordon, Brandon Erlichman
February 22, 2024

Amazing customer service! !! Mei was so helpful and treated us so kind. Everyone at the dealer is really friendly and welcoming. I’m very happy with my purchase! More

by Remy montano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Huimei "Mei" Hu
December 07, 2023

Tried purchasing a certified car from here. Made an offer directly to a sales manager for slightly under the asking price for a car that had been sitting for over a month. Sales manager was slo More

by Loveshacksales
Purchase Time
Recommend Dealer
No
Employees Worked With
Multiple employees
September 14, 2023

Mei at Lexus of Orlando is very knowledgeable and professional staff. She knows the product extremely well and is always helpful and friendly. She problem solved some tech issues I had on a new UX an More

by 69C3FL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Chong, Huimei "Mei" Hu
February 21, 2023

So far, so good! Yesterday went to Lexus of Winter Park looking for a pre-owned White, RX 350, they did not have any on their lot so the salesman, Kyle, contacted Mei More

by rlreed3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Chong, Huimei "Mei" Hu, Franklin Almeida
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