Tanya Ruiz

Sierra has a great staff of knowledgeable service writers. They always give me good advice. The service department also did an excellent job and had my car back before lunchtime. writers. They always give me good advice. The service department also did an excellent job and had my car back before lunchtime. More

by TGAVERN Verified Customer Verified Customer

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The team at Sierra Chevrolet always takes amazing care of me and both of my cars. They’re a great team in their new service drive looks absolutely amazing! I love the remodel. me and both of my cars. They’re a great team in their new service drive looks absolutely amazing! I love the remodel. More

by ChevGuy Verified Customer Verified Customer

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Considering all the construction that was going on the service was very good, Although the major issue with the brakes still hasn’t been resolved, they still squeak when backing out of my drive as well as service was very good, Although the major issue with the brakes still hasn’t been resolved, they still squeak when backing out of my drive as well as when I come to a stop, seems louder now. More

by tkiser0 Verified Customer Verified Customer

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Car was service was completed on time as promised. My service rep kept me informed throughout the process My service rep kept me informed throughout the process More

by MANNYGDP Verified Customer Verified Customer

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Good experience as always. Take all my cars there. All the service advisers are really cool. Would definitely recommend. Take all my cars there. All the service advisers are really cool. Would definitely recommend. More

by VICTORGONZALEZ97 Verified Customer Verified Customer

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Service agents are always great and attentive with their customers!! Going above and beyond our needs! customers!! Going above and beyond our needs! More

by cynthia.soria78 Verified Customer Verified Customer

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I will definitely come back again, my truck was ready to go on time promised. go on time promised. More

by rigoolvera Verified Customer Verified Customer

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Great professional service, excellence communication, very helpful overall, it could not have been an easier process very helpful overall, it could not have been an easier process More

by STEELSS Verified Customer Verified Customer

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Look - the service folks were all great. Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses / compensation are tied to these ratings so I'm putting 5 stars, but ultimately I wouldn't recommend this service center. The problem is the pricing and overall service quality. Sierra Chevrolet is easily 50% more expensive than even other local Chevrolet dealerships. I typically go to El Camino Real in MPK. They have clear pricing / bundled service specials. Oil change, multi-point inspection, fluid top-off, tire rotation. It cost $156 here, and I've never seen it more that $70 at the other location. I'd guess in today's world MAYBE that's $120 with inflation or whatever. The labor quote of like $250/hr at Sierra is what I think makes the difference. I've never seen a spark plug changeout quoted for $650 before; that's insane. All that said -- for convenience, I was happy to pay the premium -- had business in the area. But this location didn't even inflate my tires to factory-recommended PSI, which I would think is standard. It didn't give a color-coded printout of vehicle parts / assessed quality. I suspect tire rotation wasn't done because the PSI ratings on each tire matched exactly what they were on each wheel when I left it. I received paperwork saying CA law requires that they inflate the tires as well? And for general record: El Camino Real -- cheaper, they also wash the freaking car, which I'd never expected but was a nice touch, and they've never missed something small like inflating tires. More

by c-w Verified Customer Verified Customer

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Tanya is always able to quickly and professionally book my car in for a service! my car in for a service! More

by Darren Verified Customer Verified Customer

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