Tania Joya

After researching and visiting numerous dealerships, I am so happy we stopped at Criswell Honda in Germantown! From the moment my husband and I walked in, we were greeted with pure kindness and I knew from t so happy we stopped at Criswell Honda in Germantown! From the moment my husband and I walked in, we were greeted with pure kindness and I knew from the start that this place was for us. They had a beautiful selection of cars and made it so hard to choose! Huge shout out to the gentleman, Jay who took care of us from start to finish and made this whole experience one to remember. He took his time to explain every detail about the cars they had and let me tell you, he is very thorough! He was super patient with us and took his time and really listened to what we needed and what we were looking for. You can’t find that at other dealerships, trust me! I cannot express how thankful AND grateful I am to Jay and the Criswell Honda team for taking care of us and making us feel like family. I am on cloud nine! Today was truly a great day!!! 👌😍😍😍 If anyone is interested in purchasing a vehicle, ask for Jay! He is the guy to see! *chef’s kiss* More

Report | Print

Clean, prompt, responsive, no pressure operations. Dominique Vattuone was an excellent sales and even service person. He is honest and thorough and it’s the second car we’ve bought through him. Highly Dominique Vattuone was an excellent sales and even service person. He is honest and thorough and it’s the second car we’ve bought through him. Highly recommend him. More

Report | Print

When purchasing a car at Criswell, SEE NATASHA! She’s so knowledgeable about the cars and isn’t in the car sales business just to sell them but to actually make sure that the customer who is purcha She’s so knowledgeable about the cars and isn’t in the car sales business just to sell them but to actually make sure that the customer who is purchasing the car is aware of the kind of car you’re buying, & she teaches you how to operate the different features that it comes with. I had the easiest, and most stress free experience with her. She gets my recommendation any time! More

Report | Print

I went to Criswell Honda for service(Oil Change) on my Honda Clarity with appointment and a young lad came in took my details for the purpose of my visit and wrote something down on then paper and since i Honda Clarity with appointment and a young lad came in took my details for the purpose of my visit and wrote something down on then paper and since i had appointment and nothing else disclosed about my wait time and he made me feel like it will be like In and Out.I had appointment for 10:00am expecting to have oil change within an hour and when it was 10:30 am i inquired about the status of my car and met with Carina Arriola the Service manager who approached me after inquiring with 3 to 4 other employees about my Car and stated that its wriitten on the paper that your car will be ready by 12:00pm so i will have to wait and if you dont want tto wait she can have my car pulled and i can leave without any service done. I had no other option than to approach her Service Director Tania Joya about the whole situation and her responce to my complain was what Carina did was the right thing and if you dont want to wait than you can take your car !!! I was Shocked to have this kind of responce from a Seervice Director !!! On this visit i was made to believe like My Way or Highway !!! Shame on you both to behave with your client in such a nasty Way !! More

Report | Print

I picked up my 2021 Honda Pilot 7/20/23 evening after having some recalls taken care of. I was upset and disappointed to see grease stains on both my front and back leather seats 7/21/23 morning. The car having some recalls taken care of. I was upset and disappointed to see grease stains on both my front and back leather seats 7/21/23 morning. The car smelled like a car repair garage when I picked it up. Also, my gloves and cellphone charging cables were pulled and thrown on the floor of the car. I did not notice the stains 7/20/23 pm as it was dark when I picked up my car. Does the dealership not have a protocol to protect our vehicles from grease stains when they are being worked on? If there is one, why was it not followed? This is a new car and I am particular about keeping it clean. It will need regular maintenance work. How will I know that when I bring it for maintenance it won’t be returned to me in the condition it was returned on 7/29/23? I called the dealership when I discovered the mess and explained what happened. After a lengthy hold, I was told that the manager would call back. There was no call back. The following day I sent an email to the dealership and have yet to hear back. I emailed the manager, no response. More

Report | Print

Horrible service, liars and swindlers. Do not go here for service, they will lie to you incessantly and leave you out to dry with no explanation. Go to another dealership for any service r Do not go here for service, they will lie to you incessantly and leave you out to dry with no explanation. Go to another dealership for any service related work because you will absolutely be lied to here and left with no recourse. More

Report | Print

I've been coming to Criswell Honda for many years. I usually don't like to write reviews as I have a very hectic life, but I would like to shine a light on Miss Tania Joya's customer service. I unde I usually don't like to write reviews as I have a very hectic life, but I would like to shine a light on Miss Tania Joya's customer service. I understand she is no longer a sales advisor, she always takes the time to explain their services in simple terms. I want to thank her for all her patience and time. More

Report | Print

After waiting for 7months (and counting) for a part that I prepaid for, the service manager seemed indignant that I wanted an explanation. The policy of prepaying for parts is not great from a customer serv I prepaid for, the service manager seemed indignant that I wanted an explanation. The policy of prepaying for parts is not great from a customer service perspective, but I can understand when it’s explained by an empathetic service rep. Tonia was anything but—she was defensive and unfriendly and unsympathetic. More

Report | Print

Racially profile/ horrible services take your car elsewhere this place is not worth your time, your hard earn money, they don’t appreciate loyal customers. Three times I was denied proper service for elsewhere this place is not worth your time, your hard earn money, they don’t appreciate loyal customers. Three times I was denied proper service for issue. More

Report | Print

I am Criswell Honda customer for the last 5 years. Although I had a few small issues before, I was happy with the service. After the last visit, I don't plan to go back. Courtney was aggressive, she i Although I had a few small issues before, I was happy with the service. After the last visit, I don't plan to go back. Courtney was aggressive, she is not suitable for the job. More

Report | Print