Edwin Hernandez

Edwin Hernandez was the second person I worked with at Criswell Honda when selling my leased 2024 Honda CRV, and he made the entire process feel effortless. He had already been briefed on my situation bef Criswell Honda when selling my leased 2024 Honda CRV, and he made the entire process feel effortless. He had already been briefed on my situation before I arrived, which immediately signaled that this was a team that communicates well and truly cares about the customer experience. Edwin was professional, personable, and remarkably clear in his communication. He walked me through each step with patience and transparency, making sure I understood exactly what was happening and what to expect next. There were no surprises — just straightforward, honest guidance from start to finish. If you want someone who will give you accurate information, keep you informed throughout the process, and treat you with genuine respect, Edwin is the person to ask for. I left feeling confident and well taken care of, and that’s a direct reflection of his professionalism. More

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I was in a very difficult situation — I had a leased 2024 Honda CRV and suddenly needed to sell it due to an unexpected job loss and an international move out of Maryland. I didn't know where to start, so I Honda CRV and suddenly needed to sell it due to an unexpected job loss and an international move out of Maryland. I didn't know where to start, so I called Criswell Honda and was connected with Dominique Vattuone. From the very first conversation, Dominique was exceptional. He listened carefully, showed genuine empathy, and immediately reassured me that they would find a way to help. What truly impressed me was that before I even walked through the door the next day, he had already coordinated with his colleagues to ensure the process would be smooth and efficient for me. That level of proactiveness and professionalism is rare. Dominique didn't just handle a transaction — he made me feel like a person whose situation genuinely mattered. If you're looking for someone who will go out of their way to make a stressful process feel manageable, Dominique is your person. I cannot recommend him enough. More

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Uche was so helpful with our car purchase! Sales manager Edwin made it an easy process. Thank you to both for the amazing service! Sales manager Edwin made it an easy process. Thank you to both for the amazing service! More

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Well first and foremost I didn’t feel pressured into buying a car of when I first went on the lot at all which was why i felt good about purchasing my 2018 Jeep Wrangler Rubicon. Both Tesfa & Edwin buying a car of when I first went on the lot at all which was why i felt good about purchasing my 2018 Jeep Wrangler Rubicon. Both Tesfa & Edwin were good people loved how everyone was polite and funny I’ve been there so many times already everyone became family lol & this being my 3rd vehicle in my lifetime by far the best dealership I’ve been too! Gave me a good amount for a trade in which was awesome More

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I had a fantastic experience working with Alejandro during my recent car purchase. He was incredibly personable and friendly throughout the entire process, which made what can often be a stressful expe during my recent car purchase. He was incredibly personable and friendly throughout the entire process, which made what can often be a stressful experience feel easy and enjoyable. Alejandro always had a smile on his face and was very prompt when it to answering any questions I had. His professionalism and genuine approach really stood out. I also want to mention Edwin, the Manager,who took the time to walk me through the car's features and made sure I felt comfortable and confident with everything before leaving. Together, they made a great team and provided great customer service. I would recommend them to anyone looking for a smooth car buying experience. More

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Uche and his team were very pleasant and helpful. I usually have a hard time making big purchasing decisions, but he made it easy and was able to answer my questions. I usually have a hard time making big purchasing decisions, but he made it easy and was able to answer my questions. More

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We came in the test drive a crv we saw online. Afterwards, we sat down to negotiate a deal. At the end, I offered about $1k below asking, they declined and left. Uche (sales) contacted me followin Afterwards, we sat down to negotiate a deal. At the end, I offered about $1k below asking, they declined and left. Uche (sales) contacted me following day to say he spoke with another manager who was more flexible and more willing to make a deal. Uche would not give me numbers but "Promised he would make us very happy" sounded scammish but was closeby and decided to give him a shot. We came back and sat down with him and other manager. He gave me price sheet, with the same offer as before, no changes! I asked why they dragged us back in if they were presenting same offer, had no answer except "that's the best we can do". A common tactic decades old but still around i see. They wanted to go back and forth, but we cut our losses and left. A big waste of time!! More

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After they take your money, good look getting ahold of anyone. Was sold a car in 2023 with a 3rd party warranty with terrible reviews. In the process of being sold this warranty I was lied to repeatedly b anyone. Was sold a car in 2023 with a 3rd party warranty with terrible reviews. In the process of being sold this warranty I was lied to repeatedly by the salesmen stating the aftermarket parts on the car at the time of the sale would not impact the warranty. Fast forward 2 years later I have my first issue. Its an expensive $3500 repair that is being denied coverage due to the parts that were on the car when it was sold to me. No one will call me back or respond to my emails. I am out of the $3500 warranty that does nothing for me and magically when trying to work out a refund from the dealership who sold me a warranty that did not even qualify (words directly from the warranty company) they go ghost. I also attempted to cancel the Maintenance package within a week from getting it from them when realizing how terrible or overpriced and the salesmen lied to my face and never did what he was supposed to do to cancel it. Stay far away. More

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Professional, attentive to detail, answered all my questions satisfactory and helped me get the right vehicle that I needed for my daily use. questions satisfactory and helped me get the right vehicle that I needed for my daily use. More

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yo compre mi kia Niro recientemente en este concesionario y el personal me ayudo mucho yme vendio el carro con un excelente precio muy recomendado si nesesitan un carro ellos son los recomendados y el personal me ayudo mucho yme vendio el carro con un excelente precio muy recomendado si nesesitan un carro ellos son los recomendados More

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