Recently went in for an oil change and four new tires.
Bri, Randy and Tammy were awesome in the service department. Lauren was very kind in hospitality and we had a nice chat while I was getting my tea in
Bri, Randy and Tammy were awesome in the service department. Lauren was very kind in hospitality and we had a nice chat while I was getting my tea in the waiting area. Highly recommend!!!!
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by Tina G
Service Price Transparency
Sep 17, 2024 -
Earnhardt Chrysler Jeep Dodge Ram responded
Thanks for the fantastic review, Tina! We're thrilled to hear that Bri, Randy, Tammy, and Lauren made your visit enjoyable. Our team loves going the extra mile for our customers. We appreciate your recommendation and look forward to seeing you again soon!
Regards,
Luke Morris
Service Director
luke.morris@earnhardt.com
Tammy is always pleasant and considerate.
She makes me feel confident that my Challenger is serviced as requested and running in excellent condition. She answers any questions I may have. T
She makes me feel confident that my Challenger is serviced as requested and running in excellent condition. She answers any questions I may have. Tammy is a great service advisor.
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by glangland27
Service Price Transparency
Aug 13, 2024 -
Earnhardt Chrysler Jeep Dodge Ram responded
Thank you for sharing your positive experience with Tammy! We're thrilled to hear that she provided excellent service and answered all your questions. We appreciate your feedback and look forward to serving you again in the future.
Regards,
Luke Morris
Service Director
luke.morris@earnhardt.com
Tammy is friendly and provides a helpful experience to
getting my Built to Serve Ram serviced. She is a true asset to your Service Department!
getting my Built to Serve Ram serviced. She is a true asset to your Service Department!
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by Stevepagel47
Service Price Transparency
Aug 12, 2024 -
Earnhardt Chrysler Jeep Dodge Ram responded
Steve, we are thrilled to hear about your positive experience with Tammy at our Service Department! We will be sure to pass along your kind words to her. Thank you for taking the time to share your feedback, we appreciate your support!
Regards,
Luke Morris
Service Director
luke.morris@earnhardt.com
My diesel Jeep had a recall on the fuel pump and the
radio. It also had a check engine light related to the fuel system one week after my warranty expired. They managed to brick my radio during the upda
radio. It also had a check engine light related to the fuel system one week after my warranty expired. They managed to brick my radio during the update, which they tried to blame on me. They never performed the diagnostic I requested and tried to blame the engine light on my air filter. They made me purchase a new air filter, which did nothing. Luke Morris promised they would run a free diagnostic and have my vehicle ready before I went on vacation. I called the day of (3 days later) and they hadn't even looked at my vehicle or performed the diagnostic I requested twice now. They are refusing to acknowledge the code related to the fuel system is related to the recalled fuel pump, which states all damaged fuel components must be replaced and now Luke is not returning any of my phone calls. I had to open up a case with Mopar due to this. I will not be purchasing another vehicle from this dealer. They are highly incompetent and immoral people. I do not trust my vehicle in their care. They have not once done what I requested, they have never finished on time, and I've caught them lying to me multiple times. One of their employees continuously called me during the holidays requesting a review. She divulged her financial situation to me saying they would fire her over the holidays if I didn't give her a good review.
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by ajrusso39
Service Price Transparency
Apr 03, 2024 -
Earnhardt Chrysler Jeep Dodge Ram responded
AJ,
We're disappointed you've experienced multiple issues here in our service department. We had been in contact with you about these issues, and we understand you were in contact with Stellantis as well, but we have not had any communication for quite a while. If any issues remain unresolved with Stellantis, please contact me and I will do my best to help resolve them with you and Stellantis.
Regards,
Josh Utley
Service Manager
josh.utley@earnhardt.com
480-756-3599
Apr 04, 2024 -
ajrusso39 responded
I informed Luke and Rick I was going out of town for a month. Luke promised if i brought my vehicle in he would have it ready before my trip. I called the morning of my trip and Rick hadn't even looked at it. Everytime Rick "tried something" i had to drive my vehicle for 50 miles to see if it would trigger the error code again. I texted Rick when the error code came back, after returning from my trip, as he informed me to do. Rick said, "My vehicle was no longer under warranty, but he could take a look." I called and left Luke Morris multiple messages. Luke never responded to me, so i was forced to open up a case with Stellantis. Stellantis contacted me today. They said, "Earnhardt is not willing to work on your vehicle." I purchase the vehicle from you brand new 3 yrs ago. Now you aren't willing to service my vehicle or answer my calls, but publically you are offering to help?
Anthony Russo
AT3 Petty Officer
Tammy is great.
She answered my questions, she kept me updated while I was waiting for my Jeep service. She is very kind and I felt like I was in great hands.
Thank
She answered my questions, she kept me updated while I was waiting for my Jeep service. She is very kind and I felt like I was in great hands.
Thank You
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by pjlt
Service Price Transparency
Mar 22, 2024 -
Earnhardt Chrysler Jeep Dodge Ram responded
Hi pjlt, thank you for sharing your positive experience with Tammy! We're glad to hear that she provided excellent customer service during your visit. We appreciate your feedback and hope to see you again soon for your next service appointment. Thank you for choosing us!
Regards,
Luke Morris
Service Director
luke.morris@earnhardt.com
Always treated professionally and receive efficient
timely turnaround time for my vehicle service. Service staff are exceptional.!!!
timely turnaround time for my vehicle service. Service staff are exceptional.!!!
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by kilomonster1
Service Price Transparency
Other Employees Tagged:
Tammy Shriner
Mar 22, 2024 -
Earnhardt Chrysler Jeep Dodge Ram responded
Hi kilomonster1, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were treated professionally and received efficient service from our exceptional staff. We look forward to serving you again in the future.
Regards,
Luke Morris
Service Director
luke.morris@earnhardt.com
Tammy is a wonderful asset for the dealership.
I found her to be responsive to my needs and respectful of my time.
I found her to be responsive to my needs and respectful of my time.
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by DMB
Service Price Transparency
Mar 22, 2024 -
Earnhardt Chrysler Jeep Dodge Ram responded
Hi DMB! Thank you for taking the time to share your positive experience with Tammy at our dealership. We're thrilled to hear that she was responsive and respectful throughout your visit. We appreciate your feedback and look forward to serving you again.
Regards,
Luke Morris
Service Director
luke.morris@earnhardt.com
Great service!
Got me in and out in less than an hour, for an oil change and a wheel rotation. Tammy texted me, as soon as I got there, and told me when the truck
Got me in and out in less than an hour, for an oil change and a wheel rotation. Tammy texted me, as soon as I got there, and told me when the truck would be ready, and after my visit to the cashier, I was on my way. Now, I find out I can make service appointments on my own schedule, and I’m a happy camper. Kudos to the dealership and Tammy!
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by Lc4k20
Mar 07, 2024 -
Earnhardt Chrysler Jeep Dodge Ram responded
Hi Lc4k20, thank you for taking the time to share your experience! We are thrilled to hear that you had a great visit with us and that Tammy provided excellent service. We're glad we could get you in and out efficiently. We look forward to serving you again in the future!
Regards,
Luke Morris
Service Director
luke.morris@earnhardt.com