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TW Hassan
TW Hassan at Jackie Cooper Imports
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TW Hassan

Sales Professional

Jackie Cooper Imports

9393 S Memorial Dr
Tulsa, OK 74133

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5.0
186 Reviews

Dealership Experience

19 yrs, 5 mos

5.0

186 Reviews

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186 Reviews of TW Hassan

November 19, 2024

Dealership Rating
Employee Rating

The service department needs help! For the 2nd time in 3 weeks I’ve arrived for scheduled maintenance and a loaner car but there is NOT a car available. Plus I brought my daughters car More

by jbtd93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Cleary , John, Emily, Maurice. Austin

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Nov 21, 2024

Jackie Cooper Imports responded

Julie, we truly are sorry to hear of your disappointment in our loaner system. We do our best to honor as many requests for loaners as we can. Service visits often outnumber our fleet of loaners, and we understand that it can be frustrating. Depending on the type of service your vehicle needs, and what a technician may find and need to do while working on the vehicle, true work time can deviate from an estimated service time. We apologize for that and hope that your service advisor kept you apprised of the work and any delay that was needed to make sure your vehicle’s service was completed appropriately. Concerning your request for information, we’d love to learn more about what information is needed. I’ll have a manager reach out to you for that. While we don’t have a cookout for the 4th of July, we do happily celebrate Memorial Day with family, customers, and guests, but do keep the shop open for business so that technicians can continue to work on vehicles, especially for customers who are waiting in the lounge. We thank you for your patience with the loaner program and hope we can turn your experience around. Sincerely, Ryan Knotts, General Sales Manager

September 16, 2024

Dealership Rating
Employee Rating

Tarrik was extremely helpful, attentive and listened to our needs. The purchasing process was easy and we appreciated the folks that supported from the manager to the financing dept., to the tech wizard. More

by natasha.singh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kendall Taylor, Connor Kach

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Sep 17, 2024

Jackie Cooper Imports responded

Hi natasha.singh, Thank you for the fantastic review! We're excited to welcome you back for more great deals. Sincerely, Ryan Knotts, General Sales Manager

August 17, 2024

Dealership Rating
Employee Rating

The service was great and professional as always. Will continue to do business there in the future! More

by chuckbennett48
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kendall Taylor, Josh Kelley

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Aug 19, 2024

Jackie Cooper Imports responded

chuckbennett48, Thank you for your wonderful review and continued loyalty! We're delighted to hear that you consistently receive great and professional service from our team. We appreciate your trust and look forward to continuing our relationship with you in the future. Sincerely, Ryan Knotts, General Sales Manager

July 29, 2024

Dealership Rating
Employee Rating

Sales is Attentive without being pushy or overbearing. Service is very efficient. Your patronage is valued. More

by BRIANPARRISH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Connor Kach , Emily in Service

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Jul 30, 2024

Jackie Cooper Imports responded

Hi BRIANPARRISH, Thank you for choosing us! We're excited to welcome you back for more outstanding service. Sincerely, Ryan Knotts, General Sales Manager

July 16, 2024

Dealership Rating
Employee Rating

Very customer oriented, excellent understanding of products, and totally professional!! We will not shop for vehicles anywhere else. More

by Doug
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kendall Taylor

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Jul 17, 2024

Jackie Cooper Imports responded

Hi Doug, We're glad we could meet your expectations! Come back soon for more great experiences. Sincerely, Ryan Knotts, General Sales Manager

July 02, 2024

Dealership Rating
Employee Rating

Quick and easy service. Jackie Cooper team answered our questions and ensure we knew everything about the vehicle. More

by PRINCE.RAWLS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 03, 2024

Jackie Cooper Imports responded

Hi PRINCE.RAWLS, Thank you for choosing us! Your positive review means a lot to our team. Sincerely, Ryan Knotts, General Sales Manager

June 27, 2024

Dealership Rating
Employee Rating

Always great dealership to work with and great service after the sale. Highly recommend them More

by klk36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kendall Taylor, Joesif Osterheldt

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Jun 28, 2024

Jackie Cooper Imports responded

Hi klk36, We're thrilled to have provided you with excellent service! Come back soon for more great deals. Sincerely, Ryan Knotts, General Sales Manager

June 17, 2024

Dealership Rating
Employee Rating

TW is the absolute best in the business. He has worked tirelessly to make sure my family and myself are taken care of. And He is the only reason I’ve bought 5 cars in 2 years from him and th More

by joselopethe2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kendall Taylor, Nizar Khaled

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Jun 18, 2024

Jackie Cooper Imports responded

Hi joselopethe2, Your satisfaction is our motivation! We're glad you had a positive experience with us. Sincerely, Ryan Knotts, General Sales Manager

June 05, 2024

Dealership Rating
Employee Rating

all went well good sales staff car as said to be no title as of this date More

by sam_peggyb
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
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Jun 06, 2024

Jackie Cooper Imports responded

Hi sam_peggyb, We're delighted you had a positive experience! Come back soon for more outstanding service. Sincerely, Ryan Knotts, General Sales Manager

March 02, 2024

Dealership Rating
Employee Rating

Friendly, hard working, easy, stress-free. Levi is a fantastic salesman and very knowledgeable. Best experience I’ve had purchasing a vehicle. More

by logancprince
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerrid Cook, Mikey Molina, Ed Hicks, Joe Cleary, Mushtaq Ahmed, Brayden Hinesley, Danny Diaz , Chuck Griffith

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Mar 04, 2024

Jackie Cooper Imports responded

Hi logancprince, We appreciate your 5-star review. We are glad to hear Levi made your car-buying experience excellent with us. We hope to see you soon. Take care. Sincerely, Ryan Knotts, General Sales Manager

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