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Susanna Vann-Parrott
Susanna Vann-Parrott at Phillips Chrysler Jeep Dodge Ram
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Susanna Vann-Parrott

Product Specialist

Phillips Chrysler Jeep Dodge Ram

3440 S Pine Ave
Ocala, FL 34471

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4.7
64 Reviews
4.7

64 Reviews

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64 Reviews of Susanna Vann-Parrott

November 20, 2024

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Employee Rating

Susanna was fun to work with and answered all my questions. It took financing way longer than expected to be able to get me approved. More

by alottaussie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Roberts

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Nov 20, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear that Susanna and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

October 31, 2024

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Employee Rating

I had a terrible experience at the phillips dealership. The sales department blatantly lied about the vehicle's condition and features. The General Manager made several promises to resolve the issues, but More

by rbfortin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kevin Roberts, Don Wulff

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Nov 01, 2024

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

October 23, 2024

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Employee Rating

Terrible Terrible Terrible Will not be back and never recommend them, Car still Broken. Yuk More

by ronmyers1
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 24, 2024

Phillips Chrysler Jeep Dodge Ram responded

Ron, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

Oct 24, 2024

ronmyers1 responded

ronmyers1@att.net 2015 Dodge Charger You should know it was there long enough.

October 14, 2024

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The phillip’s staff was very courteous and efficient. My vehicle was in the dealership for a very shirt period of time. I would highly recommend them to my friends! More

by DON89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Moret

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Oct 15, 2024

Phillips Chrysler Jeep Dodge Ram responded

Don, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jose, Susanna, and our team. Please don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

October 11, 2024

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The team made it incredibly easy and straightforward to buy a new car. No games. More

by amandald1987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Roberts, Don Wulff

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Oct 12, 2024

Phillips Chrysler Jeep Dodge Ram responded

Amanda, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

October 07, 2024

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I have been disappointed with the failure of the service department to fix the stop/go feature of my truck and the disconnect service on the navigation screen. The truck overall is fine the service departme More

by HILLj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Roberts, Henry Cherry

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Oct 08, 2024

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

October 03, 2024

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Your staff are caring, understanding, and considerate to my needs. I love my jeep Renagade. More

by RCESARONE.RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JD Davis, Sonny Wallace, Thomas Bivins, Jessica Stevenson, Michael Stickley, Adrauth Perez, Jose Moret, Brandon White , Ken Wright

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Oct 03, 2024

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

September 28, 2024

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Buena atención y buen trato desde el principio y vendedor muy amable no tuve ningún problema muchas gracias agradecido More

by Vazquez.jaime2021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Don Wulff, Adrauth Perez, Laura Batten

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Sep 29, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Jaime, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Phillips Chrysler Jeep Dodge Ram are glad to have you as a customer. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

September 18, 2024

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Employee Rating

Personable,efficient staff. Quick appt setting and fast service. Best dealer experience ever. Recommended to friends. More

by ispaliulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Smith service advisor

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Sep 19, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

September 17, 2024

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Employee Rating

I was treated extremely well and enjoyed my truck buying experience. Suzanna was extremely knowledgeable and I enjoyed working with her More

by don.burbrink
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Roberts, Don Wulff

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Sep 18, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Don, and we are thrilled that you found your experience with Susanna to be a positive one. Please don't hesitate to reach out if you need anything else. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

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