Jessica Stevenson

This review is based solely on our personal experience with Ken & Linda Phillips “Phillip’s CJDR” in Ocala FL. I will preface by stating that I have spent my entire nearly 50 year career in the Auto Ind with Ken & Linda Phillips “Phillip’s CJDR” in Ocala FL. I will preface by stating that I have spent my entire nearly 50 year career in the Auto Industry. With this in mind I originally reached out directly to John Cherry (GM) via email as I wanted to be introduced to the proper team member without too much hassle. Although not hearing back directly from John Cherry I was contacted by a Very Nice Gentleman Dale Coleman. Dale and I had a short but nice chat regarding what I was looking for. Dale connected me with Jessica Stevenson, Also very nice. Jessica described the vehicle after looking it over. Over the next week or so with a bit of negotiation we did agree to purchase vehicle and Jessica agreed to deliver it to our home in the Village’s as we weren’t expecting to be in Florida until March. Prior to flying in to Florida Jessica phoned to mention she now had the Tag for the vehicle, I told her that I was actually coming earlier than March and to overnight it to us in Florida on Feb 3rd. It wasn’t until obtaining screws for tag that I got in and drove vehicle for the first time on the 5th of Feb. Upon pulling it out of garage and rolling for about 2 houses up our street I noticed that Transmission was whining. I immediately reached out to speak with Jessica and the first thing Jessica said was maybe it is cold, Maybe it’s because it had sat 2 months before arriving… I said to Jessica that based on my years in auto industry I thought there was a serious issue. Jessica said there was nothing wrong with it but if I was concerned I could take it to Phillips Toyota to inspect as there was still a month left on warranty. I decided that was a great idea and immediately took it and checked it in with Melanie (Service Attendant). After having both the Shop Foreman and Tech drive it Melanie stated Transmission needed to be replaced at a cost of $7900. I then spoke again with Jessica who told me to call Jim Garvin and he’ll work with Melanie at Phillips Toyota. After a week or so of frustration feeling as though I was being put off I made it clear to Melanie that I needed something to happen. The Vehicle has now been at Phillips Toyota since my arrival in Florida and have been told there is no transmission available, That it is on back order with No ETA. I bought the vehicle months ahead of our arrival and after being here a month still no vehicle. I decided to reach out again to John Cherry to voice my concern and dissatisfaction. John had Dale Coleman touch base with me and again Dale was very nice but said Brian Baker would call me on Monday and discuss buying the vehicle back as I had mentioned being something I felt entitled to ask for. Clearly this serious issue was missed when inspected before vehicle was advertised. Unfortunately Brian Baker should not be allowed to handle After sales concerns such as this. Brian mentioned that after he spoke with John Cherry, John told him to step up as if he were trying hard to make a deal and give me a good offer to buy back the unit. Keep in mind I just bought this vehicle in good faith that as advertised it was inspected and certified. I handed over $19300 in good faith that vehicle was inspected and then Brian tells me Phillip’s will give me $13000 in return. Brian stressed with me several times that he thought this was a fair solution. Consider hearing that after arriving in Florida expecting to have a good vehicle. Only driving I did upon arrival with vehicle was back to Phillip’s, That is where vehicle continues to sit with No ETA on Repair to make it a worthy vehicle. Needless to say our first Florida experience is with Phillips and Brian Baker. Unfortunately my only solution is to wait with no ETA from Toyota for a transmission that was bad from the start and missed by Phillips Chrysler in Ocala. Who knows when I’ll have the vehicle we negotiated for. I think it’s safe to say Phillips will NOT be recommended or our go to More

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Very friendly, helpful staff. Jessica was a great. Highly recommend them and will be back. Jessica was a great. Highly recommend them and will be back. More

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Quick, courteous and friendly service. Derek and service techs kept us informed and were very aware of our needs. You have a great team at Phillips Jeep in Ocala. 😬 Derek and service techs kept us informed and were very aware of our needs. You have a great team at Phillips Jeep in Ocala. 😬 More

by DSTANSFIELD Verified Customer Verified Customer

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Awesome dealership - from sales to service department! Phillips Chrysler and Jeep has a lot to be proud of with this staff - 5 STAR employees! Phillips Chrysler and Jeep has a lot to be proud of with this staff - 5 STAR employees! More

by DSTANSFIELD Verified Customer Verified Customer

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This is our third Jeep purchase working with Jessica and the team at Phillips. Thanks for making it an another pleasant experience! the team at Phillips. Thanks for making it an another pleasant experience! More

by Kellicooperb Verified Customer Verified Customer

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Very helpful and professional and I would recommend anyone of my friends to visit this dealership anyone of my friends to visit this dealership More

by Larry.m.kerce Verified Customer Verified Customer

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Your service department is terrible, very rude and unwilling to help. Sales is great because they want the sale. unwilling to help. Sales is great because they want the sale. More

by deloresaguirre Verified Customer Verified Customer

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Always treated with respect and always have both sales and service do what they say they are going to do and do it quickly and service do what they say they are going to do and do it quickly More

by ECGREENFIELD Verified Customer Verified Customer

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Professional service and pleasant employees who understood my issues and took care of car in a short period of time. Would recommend that service department understood my issues and took care of car in a short period of time. Would recommend that service department More

by Chief34 Verified Customer Verified Customer

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My wife Sharon and I purchased a used 2023 Ram 1500 Limited from Phillips last week. Jessica help make the experience quite pleasant and enjoyable. We spent several afternoons researching options Limited from Phillips last week. Jessica help make the experience quite pleasant and enjoyable. We spent several afternoons researching options and taking our narrowed down options on appropriate test drives. Things went smoothly the whole way - right through all of the paperwork. Jessica was highly knowledgeable and helpful throughout the entire process. Both my wife and I highly recommend her. Chuck More

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